Curated for content, computing, and digital experience professionals

Year: 2009 (Page 37 of 39)

Will XML Help this President?

I’m watching the inauguration activity today all day (not getting much work done) and getting caught up in the optimism and history of it all. And what does this have to do with XML you ask? It’s a stretch, but I am giddy from the festivities, so bare with me please. I think there is a big role for XML and structured technologies in this paradigm shift, albeit XML will be quietly doing it’s thing in the background as always.

In 1986, when SGML, XML’s precursor, was being developed, I worked for the IRS in Washington. I was green, right out of college. My Boss, Bill Davis, said I should look into this SGML stuff. I did. I was hooked. It made sense. We could streamline the text applications we were developing. I helped write the first DTD in the executive branch (the first real government one was the ATOS DTD from the US Air Force, but that was developed slightly before the SGML standard was confirmed, so we always felt we were pretty close to creating the actual first official DTD in the federal government). Back then we were sending tax publications and instructions to services like CompuServe and BRS, each with their own data formats. We decided to try to adopt structured text technology and single source publishing to make data available in SGML to multiple distribution channels. And this was before the Web.  That specific system has surely been replaced, but it saved time and enabled us to improve our service to taxpayers. We thought the approach was right for many govenrment applications  and should be repeated by other agencies.

So, back to my original point. XML has replaced SGML and is now being used for many government systems including electronic submission of SEC filings, FDA applications, and for the management of many government records. XML has been mentioned as a key technology in the overhaul that is needed in the way the government operates. Obama also plans to create a cabinet level position of CTO, part of the mission of which will be to promote inter-agency cooperation through interchange of content and data between applications formatted in a common taxonomy. He also intends to preserve the open nature of the internet and its content, facilitate publishing important government information and activities on the Web in open formats, and to enhance the national information system infrastructure. Important records are being considered for standardization, such as health and medical records, as well as many other ways we interact with the government. More info on this administration’s technology plan can be found at . Sounds like a job, at least in part, for XML!

I think it is great and essential that our leaders understand the importance of smartly structured data. There is already a lot of XML expertise through the various government offices, as well as a strong spirit of corporation on which we can build. Anyone who has participated in industry schema application development, or other common vocabulary design efforts, knows how hard it is to create a “one-size-fits-all” data model. I was fortunate enough to participate briefly in the development and implementation of SPL, the Standard Product Label (see http://www.fda.gov/oc/datacouncil/spl.html) schema for FDA drug labels which are submitted to the FDA for approval before the drug product can be sold. This is a very well defined document type that has been in use for years. It still took many months and masterful consensus building to finalize this one schema. And it is just one small piece in the much larger information architecture.  It was a lot of effort from many people within and outside the government.  But now it is in place, working and being used.

So, I am bullish on XML in the government these days. It is a mature, well understood, powerful technology with wide adoption, there are many established civilian and defense  examples across the government. I think there is a very big role for XML and related technology in the aggressive, sweeping change promised by this administration. Even so, these things take time. </>

New Study on Social Media Adoption by Higher Education

“Social Media and College Admissions: The First Longitudinal Study” conducted by Dr. Nora Ganim Barnes, Ph.D., Senior Fellow and Research Chair of the Society for New Communications Research and Chancellor Professor of Marketing at the University of Massachusetts Dartmouth and Eric Mattson, CEO of Financial Insite Inc. was announced. The new study represents one of the first statistically significant, longitudinal studies on the usage of social media by college admissions offices. The study compares adoption of social media between 2007 and 2008 by the admissions offices of all the four-year accredited institutions in the United States. The findings are based on 536 interviews with college admissions officers. Key Findings include: There has been significant growth in familiarity with, adoption of, and importance to mission of social media over one year ago; Adoption has grown by 24% in one year: 61% in 2007 as compared with 85% in 2008. Usage increased for every social media type studied; Adoption is being driven by admissions departments’ recognition of the increasingly importance of social media. Colleges and universities are outpacing U.S. corporate adoption of social media tools and technologies (13% of the Fortune 500 and 39% of the Inc. 500 currently have a public blog, while 41% of college admissions departments have blogs); Social networking is the tool most familiar to admissions officers, with 55% of respondents claiming to be “very familiar with it” in the first study and 63% in 2008; A growing number of admissions officers use search engines (23%) and social networks (17%) to research prospective students; In addition to social networks, usage of YouTube has also increased substantially. Video is now being used to deliver virtual tours of campuses, virtual visits to the dorms, and sample lectures from the faculty; 78% of private schools have blogs, versus 28% of public schools, and 50% of schools with undergraduate populations of less than 2,000 have blogs; 40% of institutions not currently using social media plan to start a blog; Nearly 90% of admissions departments feel that social media is “somewhat to very important” to their future strategy. The full executive summary of the study is available for download at:
http://www.umassd.edu/cmr/studiesresearch/mediaandadmissions.cfm, http://www.sncr.org

LinkedIn and IBM Lotus Partner to Deliver Integrated Networking and Collaboration to Enterprises

LinkedIn announced a partnership with IBM’s Lotus to integrate LinkedIn’s functionality and networking capabilities with Lotus Notes, Lotus Connections and the just announced LotusLive.com. The companies will work together to provide Lotus customers, including Lotus Notes users, new ways to interact with their trusted professional network. Professionals will be able to start web meetings, add business context to e-mail senders, and learn more about collaborators, colleagues, potential partners and prospects through integrated LinkedIn profiles. LinkedIn plans to integrate with Lotus Notes, Lotus Connections, and LotusLive.com. LotusLive will bring its collaboration capabilities to professionals on LinkedIn. The LinkedIn integration will be available at no additional cost to Lotus users. The partnership is non-exclusive. http://blog.linkedin.com/2009/01/19/linkedin-and-lotus-partner-to-improve-enterprise-software

Forrester on Community Platforms

Forrester Sr. Analyst Jeremiah Owyang discusses the findings of their latest report on community platforms, “Forrester Wave: Community Platforms, Q1 2009” on his blog. He also provides a lot of information about their methodology, including how they reduced the number companies to include from 100 to 9. The full report is only for Forrester clients, but Jeremiah provides a summary which you can read here. Here’s a snip from his post:

What did we find? First of all, this is still a very young market, with the average tenure of a company being just a few years in community. Despite the immaturity, we evaluated nine and were impressed with Jive Software and Telligent Systems who lead the pack because of their strong administrative and platform features and solution offerings.

Next, a group of vendors ranked as strong performers: KickApps and Pluck enable large Web sites to quickly scale with social features. Also in the strong performer category, Awareness, Lithium Technologies, and Mzinga enable brands to build branded communities while LiveWorld offers brands agency-like services. While Leverage Software is not on par with the others in the category, they are ideal for medium-sized businesses and due to their cost-effective platform could have a strong position during this economic downturn.

EPiServer Acquires Dropit Product Family

EPiServer, provider of platforms for Web Content Management and online social communities, announced the acquisition of the product family of Dropit. Dropit’s main product, Extension, called X3 in its latest version, was specifically developed for EPiServer CMS following requests for this functionality from EPiServer’s customers. Extension has been integrated within EPiServer CMS for more than four years. X3 makes it quicker and easier for web editors to administer and alter their sites. For example, page layout can be changed in an instant by dragging and dropping different ‘blocks’ into place. Text, images and film can also be included and moved around freely. Two people working in the product organization at Dropit will join EPiServer. The acquisition also encompasses a number of other products which Dropit has developed as add-ons to EPiServer CMS. http://www.dropit.se, http://www.episerver.com

Open Source Search & Search Appliances Need Expert Attention

Search in the enterprise suffers from lack of expert attention to tuning, care and feeding, governance and fundamental understanding of what functionality comes with any one of the 100+ products now on the market. This is just as true for search appliances, and open source search tools (Lucene) and applications (Solr). But while companies licensing search out-of-the-box solutions or heavily customized search engines have service, support and upgrades built-in into their deliverables, the same level of support cannot be assumed for getting started with open source search or even appliances.

Search appliances are sold with licenses that imply some high level of performance without a lot of support, while open source search tools are downloadable for free. As speakers about both open source and appliances made perfectly clear at our recent Gilbane Conference, both come with requirements for human support. When any enterprise search product or tool is selected and procured, there is a presumed business case for acquisition. What acquirers need to understand above all else is the cost of ownership to achieve the expected value. This means people and people with expertise on an ongoing basis.

Particularly when budgets are tight and organizations lay off workers, we discover that those with specialized skills and expertise are often the first to go. The jack-of-all-trades, or those with competencies in maintaining ubiquitous applications are retained to be “plugged in” wherever needed. So, where does this leave you for support of the search appliance that was presumed to be 100% self-maintaining, or the open source code that still needs bug fixes, API development and interface design-work?

This is the time to look to system integrators and service companies with specialists in tools you use. They are immersed in the working innards of these products and will give you better support through service contracts, subscriptions or labor-based hourly or project charges than you would have received from your in-house generalists, anyway.

You may not see specialized system houses or service companies listed by financial publications as a growth business, but I am going to put my confidence in the industry to spawn a whole new category of search service organizations in the short term. Just-in-time development for you and lower overhead for your enterprise will be a growing swell in 2009. This is how outsourcing can really bring benefits to your organization.

Post-post note – Here is a related review on the state-of-open source in the enterprise: The Open Source Enterprise; its time has come, by Charles Babcock in Information Week, Nov. 17, 2008. Be sure to read the comments, too.

Alfresco and Remote-Learner.net Partner to Deliver Moodle eLearning Integration

Alfresco Software Inc. announced an OEM partnership with Remote-Learner.net, the provider of open source solutions for online learning management, record keeping and learning object storage to corporate, academic and governmental clients. The partnership will deliver solutions to allow learning organizations using Moodle’s open source course management system (CMS) to access Alfresco’s open source ECM repository to support content development and reuse. Remote-Learner’s Enterprise Learning Intelligence Suite for Moodle (ELIS) will be made available on February 12, 2009, allowing users to store and retrieve resources from within Moodle and Alfresco. This solution will enable learning organizations and existing Moodle users to access the back-end content repository services of Alfresco Enterprise, helping to ensure security, compliance, and auditability. Users will be able to more effectively manage, preview and track increasing volumes of content and digital assets on Moodle sites using Alfresco Enterprise. Alfresco Enterprise hosted or download trials are available at http://www.alfresco.com, http://remote-learner.net

Webinar: Ingersoll Rand, Club Car’s Strategy for Multilingual Product Documentation

Tuesday, Febuary 3rd, 2009: 11am EST / 10am CST / 8am PST
In the manufacturing industry, the pace of innovation in multinational product design and engineering can create a gulf between product availability and multilingual product documentation delivery. The result can negatively affect customer satisfaction, regulatory compliance programs, and global perception of product quality.

In this webinar, you’ll learn how the technical publications group at Ingersoll Rand, Club Car has closed this gap by:

  • Introducing manufacturing innovation into technical publications processes.
  • Collaborating with sales support to maintain and increase customer satisfaction.
  • Automating links between authoring, localization/translation, and publishing with technologies such as XML and translation memory.
  • Increasing the volume of multilingual product documentation without raising costs.

Join us to hear first-hand experience and best practices advice from Jeff Kennedy, Manager of Engineering Information and Systems at Ingersoll Rand, Club Car. Joined by Gilbane Senior Analyst Karl Kadie and Sajan Chief Marketing Officer Vern Hanzlik, this webinar discussion is a companion to Gilbane’s Club Car case study.

Register today. Moderated by Gilbane Group. Hosted by Sajan.

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