Curated for content, computing, and digital experience professionals

Month: November 2008 (Page 2 of 4)

Enterprise Search is Everywhere

When you look for an e-mail you sent last week, a vendor account rep’s phone number, a PowerPoint presentation you received from a colleague in the Paris office, a URL to an article recommended for reading before the next Board meeting, or background on a company project you have been asked to manage, you are engaged in search in, about, or for your enterprise. Whether you are working inside applications that you have used for years, or simply perusing the links on a decade’s old corporate intranet, trying to find something when you are in the enterprise doing its work, you are engaging with a search interface.

Dissatisfaction comes from the numbers of these interfaces and the lack of cohesive roadmap to all there is to be found. You already know what you know and what you need to know. Sometimes you know how to find what you need to know but more often you don’t know and stumble through a variety of possibilities up to and including asking someone else how to find it. That missing roadmap is more than an annoyance; it is a major encumbrance to doing your job and top management does not get it. They simply won’t accept that one or two content roadmap experts (overhead) could be saving many people-years of company time and lost productivity.

In most cases, the simple notion of creating clear guidelines and signposts to enterprise content is a funding showstopper. It takes human intelligence to design and build that roadmap and put the technology aids in place to reveal it. Management will fund technology but not the content architects, knowledge “mappers” and ongoing gatekeepers to stay on top of organizational change, expansions, contractions, mergers, rule changes and program activities that evolve and shift perpetually. They don’t want infrastructure overhead whose primary focus, day-in and day-out, will be observing, monitoring, communicating, and thinking about how to serve up the information that other workers need to do their jobs. These people need to be in place as the “black-boxes” that keep search tools in tip-top operating form.

Last week I commented on the products that will be featured in the Search Track at Gilbane Boston, Dec. 3rd and 4th.

What you will learn about these tools is going to be couched in case studies that reveal the ways in which search technology is leveraged by people who think a lot about what needs to be found and how search needs to work in their enterprises. They will talk about what tools they use, why and what they are doing to get search to do its job. I’ve asked the speakers to tell their stories and based on my conversations with them in the past week, that is what we will hear, the reality!

Slightly Off Topic

But I am trying, maybe, sort of, to wean myself from Microsoft Office. It isn’t so much that I dislike Office–it is fine–but I find myself going through notebook computers faster than my friends used to go through muscle cars back in the 70s–which is, well, fast. When I go to rebuild that machine, or move myself onto a new one, I find that even a few days of lost data is a big deal. I suppose I could go with an online backup service like Carbonite, but my real goal is to live more in the cloud and also to live sort of free.

So I’ve downloaded and begun working with Open Office, though not exclusively, and have also started to work with Thunderbird. I also spent some time setting up a sync between the Thunderbird Lightning calendar helper and Google Calendar. There are some glitches to Thunderbird, though. It does not recognize Vcards, of all things (though I found a workaround). And it also doesn’t let me click on and accept meeting invitations (nor does Google Calendar). I have to do this awkward step of saving the calendar file to disk, then import it into Google Calendar, then wait for Google Calendar and Thunderbird/Lightning to sync.

These seem like really simple, really easy things for Thunderbird folks to fix. The file formats for the calendar file and Vcard could not be simpler. I would venture that they will get to these.

But now I have a new problem. Frank, generous guy that he is, offered me the use of a Treo he no longer uses. I used to use Palm devices religiously, but I was even harder on them than I am on notebooks, so my wife stopped letting me buy them at some point. (Not only would I break them but I would leave them behind–in cabs, on planes, in trains, in rental cars–you get the picture.) I am going to give this a go again, but it looks like I will have an issue syncing with Thunderbird. The open source tool for syncing has some problems (“Some Thunderbird fields do not sync, eg. second e-mail address, mailing address, mobile phone.” Huh? Mobile phone?), and as near as I can tell, there are no other tools for syncing.

So I guess I go back to Outlook at least, or do people know of some options out there that I have missed?

Day Software Announces General Availability of CQ5.1

Day Software (SWX:DAYN) (OTCQX:DYIHY) announced general availability of CQ5.1, unveiling major transformations to the company’s Enterprise Content Management (ECM) platform and Web Content Management (WCM) application. CQ5.1 provides an ECM platform that enables CMOs and CIOs to leverage the Web for global marketing and corporate growth initiatives. For Marketing, the product provides point-and-click for designing and publishing dynamic, interactive, Web 2.0 websites. For IT, it provides point-and-click ease for configuring and managing a content computing cloud, scalable for hosting any number of Web sites or content applications. Day’s CQ5.1 combines a suite of business applications for WCM, Digital Asset Management (DAM), and Social Collaboration built atop Day CRX, a modular content repository based on a commercial implementation of the Apache Jackrabbit and Sling open source projects. CQ5.1 adds new capabilities for content analytics, content targeting, social tagging and social search. Coupled with a new business process management (BPM) engine and upgraded virtual repository for publishing content from legacy silos like Microsoft Sharepoint, CQ5.1 is a complete platform for interactive marketing. Day CQ5.1 is available immediately. See Day at Gilbane BostonWestin Copley Hotel, December 3-4 2008. Announces DocZone DITA and JustSystems Partnership announced the release of DocZone DITA, a new Software as a Service (SaaS) solution for creating, managing and publishing DITA content. The new DocZone DITA product is integrated with JustSystems’ DITA authoring tool, XMetaL Author Enterprise, component content management (built as a layered application onto the Alfresco open source CMS), workflow, and single-source publishing to the DITA Open Toolkit. DocZone DITA is bundled with full support for DITA features such as conref and DITA maps, so that it is ready to use “out of the box”. and JustSystems announced a new partnership where the companies will work together to enable businesses to leverage the value of DITA. Under the terms of the partnership agreement, is an authorized worldwide reseller of JustSystems’ DITA authoring tool, XMetaL Author Enterprise.

Clickability Launches Media Solution

Clickability announced the immediate availability of the Clickability Media Solution. The Media Solution provides a centrally managed SaaS content repository that enables large media companies to share digital content across their entire organization and publish it to multiple devices and web channels. Companies of all sizes can leverage the multi-tenant content repository as a hub for innovative content sharing, syndication and distribution strategies. Additional benefits to companies large and small include reduced operational costs through greater efficiencies and the ability to build active social media communities. The solution is designed to maximize the value of every piece of content in a customer’s repository. Content can be tagged and annotated for search and reuse. Assets can be linked and shared across channels and publications. The repository allows companies to create targeted microsites or regional portals that rely on metadata to automatically populate with appropriate content and contextual links. Clickability also offers interactive features, which includes social networking, blogging, video serving, ticketing, personalized calendars, site customization and an on-demand ad server that ties ads to specific sections and pages of a site.

One-stop updates on Google’s 74 blogs

Stephen Arnold, author of the report Beyond Search, as well as two books on Google, has put together a free service that aggregates the headlines from Google’s own blogs. The service is called Overflight. “Overflight is an RSS aggregation service. The service that is now publicly available aggregates the headlines from Google’s 74 Web logs. We group the most recent headlines using the same categories that Google favors.”
What a great idea. Thanks Steve!

Vasont Systems Introduces Integrated Solution with Lionbridge’s Freeway

Vasont Systems announced the availability of its new integration between the Vasont Content Management System (CMS) and Freeway, the Web-based translation management platform from Lionbridge Technologies, Inc. This direct integration between the Vasont CMS and Freeway is to provide clients with a more efficient method of translating content and monitoring the status of translation projects. Using the Vasont Translation Package with the Freeway integration, clients can now initiate translation quotes or translation projects to Freeway directly from the Vasont interface. Content and status information are automatically sent back and forth between the Vasont CMS and Freeway during the translation process. Clients can monitor the status and history of high-level projects, or of detailed subprojects for each language, using Vasont’s new translation window.,

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