ACIS Consulting Inc, a Canadian reseller and systems integrator of search solutions from Fast Search & Transfer (FAST), announced the release of RapidAnswer, a partner-designed and developed Search Derivative Application (SDA) for Self Service. RapidAnswer provides Customer Support Representatives (CSRs) with a unified point of access to all relevant product and customer-related information that may be scattered across various disparate websites, knowledge bases, document repositories, databases and CRM applications. The RapidAnswer solution leverages FAST ESP capabilities in natural language processing, rank tuning and relevancy modeling to deliver answers to customer questions. It enables call center managers to continually monitor and identify the most frequently asked questions that generate high volumes of customer support calls and to develop a knowledge base of short and concise answers. RapidAnswer is used to provide website visitors with a dynamic self service environment that quickly captures their intent and directs them to the correct and most relevant response. In addition, RapidAnswer continually tracks customer satisfaction feedback on presented questions and answers and identifies those topics that are leading to customer support calls and customer dissatisfaction.,