Curated content for content, computing, and digital experience professionsals

Day: March 29, 2005

Hummingbird Unveils ECM Client for Microsoft Outlook

Hummingbird Ltd. unveiled Hummingbird Enterprise Client for Microsoft Outlook. The new Client provides an interactive, business-based view of the entire suite of Hummingbird Enterprise functionality from within Microsoft Outlook. Building on the concepts of Hummingbird’s document management client for Microsoft Outlook, Hummingbird Enterprise Client for Microsoft Outlook allows knowledge workers to interact with all their business content, applications, and processes without having to leave the Outlook client interface. A corporate banker will work with a deal management view of business content, manage an engagement, and collaborate with colleagues on complex, linked company valuation spreadsheets by sharing content in a secure collaborative deal room. A government employee will interact with all incoming and outgoing correspondence including e-mail, fax and mail through a correspondence management view. And a senior partner of a law firm will organize and view all the pleadings and correspondence related to a client matter, and also instantly generate a report with the most up-to-date information on billable hours – all from within Outlook. At the core of the new Client is a Business Solution Framework, encompassing business logic, vertical specific taxonomies, and role-based presentation rules. Leveraging the Business Solution Framework and the supplied vertical templates, organizations will be able to tailor Hummingbird Enterprise to fit their business model. Hummingbird Enterprise Client for Microsoft Outlook will be an interface option for Hummingbird Enterprise 2005, which is expected to be generally available this summer. www.hummingbird.com

ACIS Consulting Delivers RapidAnswer Search Solution Based on FAST

ACIS Consulting Inc, a Canadian reseller and systems integrator of search solutions from Fast Search & Transfer (FAST), announced the release of RapidAnswer, a partner-designed and developed Search Derivative Application (SDA) for Self Service. RapidAnswer provides Customer Support Representatives (CSRs) with a unified point of access to all relevant product and customer-related information that may be scattered across various disparate websites, knowledge bases, document repositories, databases and CRM applications. The RapidAnswer solution leverages FAST ESP capabilities in natural language processing, rank tuning and relevancy modeling to deliver answers to customer questions. It enables call center managers to continually monitor and identify the most frequently asked questions that generate high volumes of customer support calls and to develop a knowledge base of short and concise answers. RapidAnswer is used to provide website visitors with a dynamic self service environment that quickly captures their intent and directs them to the correct and most relevant response. In addition, RapidAnswer continually tracks customer satisfaction feedback on presented questions and answers and identifies those topics that are leading to customer support calls and customer dissatisfaction. www.acisconsulting.com, www.fastsearch.com

Verity KeyView Filter Embedded in Stellar Technologies’ Internet GEM E-Mail Manager

Verity Inc. announced that Stellar Technologies, Inc. has integrated the Verity KeyView Filter Software Development Kit (SDK) into its new high speed attachment/document management module of the Stellar E-Mail Manager. Stellar Technologies is an provider of employee Internet management and security solutions. The Stellar E-Mail Manager is a module of its newly-released Stellar Internet GEM software suite that monitor, archive, block and provide real-time reporting for e-mail, instant messaging and Web browsing. The Stellar E-Mail Manager module monitors and blocks attachments to e-mails based on the business rules and policies of a global enterprise. The Verity KeyView Filter SDK allows the E-Mail Manager to extract text and metadata from a wide variety of documents on numerous platforms and can recognize over three hundred document types (.PDF, .DOC, .XLS, .ZIP, etc.), allowing users to effectively manage, evaluate and take action on high-value content. Stellar has plans to expand the use of the Verity KeyView Filter technology across its entire Stellar Internet GEM suite, applying its capabilities to the Stellar Instant Message Manager and Stellar Web Manager. In the future, the company expects to offer more managers, such as peer-to-peer, document library and VoIP data to extend consistent policy management to all data forms moving within, to and from an organization. www.verity.com