Verity Inc. announced the immediate availability of version 3.8 of the Verity Response integrated online self-service solution. The product was previously known as NeuroServer, prior to Verity’s acquisition of the NativeMinds’ assets. Verity Response acts as a virtual representative that combines search, FAQ and “contact us” functionality on an organization’s Web site. The product aims to comprehend what users are asking, and returns a single, correct response ranging from a short explanation, a link to a webpage with the appropriate procedure, or a pre-populated e-form. The enhanced Verity Response Content Console in version 3.8 allows business users to view reports that analyze performance metrics, such as customer conversations, usage, trends and accuracy, identify content development opportunities and gather customer insight on the most popular content. Verity Response’s integration with Verity K2 Enterprise (K2E) search, classification and recommendation software and the Verity Ultraseek enterprise search engine allows customers with either of these products to easily deploy Verity Response. Verity Response 3.8 takes advantage of many of the features found in K2E and Ultraseek, including query-based summaries and spelling suggestions.