Primus Knowledge Solutions released Primus Answer Engine version 3.0 with new capabilities for answering customer questions in Web self-service and assisted service environments. Answer Engine 3.0 enables companies to take advantage of valuable content that already exists in disparate corporate databases and document repositories by consolidating access with self-service search. Answer Engine uses proprietary natural language search technology to deliver precise answers to incoming questions without forcing businesses to build or maintain complex taxonomies. When a user types a question in natural language, the Answer Engine analyzes the usage context, parts of speech, and other language characteristics to match the question to available content, and returns the correct answer with the relevant text highlighted inside the document. The software can deliver information from 225 document formats, including Lotus Notes, ODBC-compliant databases, and legacy systems. Answer Engine 3.0 runs as a standalone technology or in conjunction with Primus eServer. Answer Engine 3.0 is Web Services-based, built on J2EE, and will support deployment on Windows or Solaris. The Answer Engine operates in six languages: English, French, German, Spanish, Italian, and Dutch. www.primus.com
Category: Content management & strategy (Page 455 of 483)
This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.
Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.
Content strategy topics include information architecture, content and information models, content globalization, and localization.
For some historical perspective see:
https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/
Inxight Software, Inc. announced that it has enhanced its alliance with SAP AG through an expanded software licensing agreement. Under the terms of the agreement, twenty-three languages within Inxight’s LinguistX Platform, a natural language text processing system, will now be made available within mySAP Enterprise Portal. Inxight also announced it has added seven languages to its LinguistX portfolio, bringing the total to twenty-three. Languages that SAP has added include Russian, Polish, Czech, Greek, Hungarian, Romanian and Turkish. Additional languages to be made available within mySAP Enterprise Portal include Hebrew and Thai. www.inxight.com
Microsoft Corp. announced the availability of its newest version of the Microsoft Solution for Intranets (MSI). With the Microsoft Solution for Intranets 1.5, Microsoft is extending collaboration opportunities through companies such as Groove Networks Inc., which will release within the next 30 days a partner solution offering that integrates with the MSI technology. The Groove Networks software integrates Groove Workspace with SharePoint Team Services. The MSI 1.5 improves on the 1.0 platform with several upgrades that promote collaboration and ease of use. Chief among these is the addition of Microsoft Producer, which allows a content author to create rich-media presentations (audio or video synchronized with PowerPoint slides and other HTML elements) for on-demand viewing. Other additions include streamlined integration between the MSI 1.5 and Microsoft Content Management Server and the installation of the Microsoft .NET Framework on all servers in the solution, enabling the development of collaborative Web services. www.microsoft.com
Texterity, Inc. announced TextCafe Version 3.0, providing conversion of PDF into SVG pages, XML-based table of contents, and XML document search indexes. SVG provides customers with an XML-based representation of pages that are identical to the original printed page. With TextCafe 3.0, publishers can publish on-line and off-line versions of materials using standard web browsers for Windows, Macintosh and other platforms. TextCafe 3.0 provides: Automatic conversion from PDF to SVG pages, page-based word lists for indexed searches, and structural Table of Contents in XML; the ability to view SVG pages within any HTML page, using the Adobe SVGViewer; support for embedded fonts, including SVG standard font drawing instructions or Adobe Compact Embedded Fonts (CEF); atomatic extraction and optimization of all raster and bitmap images into PNG or JPEG formats; translation of line-drawingd or images into SVG vector formats; and matching between reflowable XML/OEB output, word indexes and SVG pages, enabling word highlighting and relevancy searching. www.texterity.com
Xythos Software announced updraded WebFile Server and WebFile Client products. The company’s Intellitach technology automatically replaces email file attachments with secure links (URLs). The company’s WebFile Server introduces secure file sharing within portal environments including the Plumtree Corporate Portal, Computer Associates’ Clever Path, and Blackboard’s Community Portal for education. When used in combination with email applications such as Lotus Notes or Microsoft Outlook the new Xythos products migrate historically inaccessible file information from PCs and department level servers into Internet file servers. Xythos software is designed for the everyday user not traditionally served by enterprise content management applications. Xythos products deliver file sharing tools that work inside the applications that users already know, making file sharing familiar even when those applications aren’t WebDAV compatible. Xythos also announced that Stellent has licensed their technology.
Stellent, Inc. announced Stellent Content Management Version 6 is now localized in English, French, German, Japanese, Korean and Spanish, enabling users to interact with the Stellent system in their native languages. Users can choose their language preference when they create user profiles in the Stellent Content Management system, and the Stellent Content Server then automatically presents the interface in the preferred language. Stellent also announced new content contribution functionalities. The new Stellent Drive module enables users to contribute content to offline folders and extends Stellent’s WebDAV content contribution functionality to non-WebDAV applications, such as Framemaker, Photoshop, AutoCAD and Microsoft Office `97. This extension simplifies the content check-in and check-out process by enabling users of non-WebDAV applications to contribute content directly to Stellent and also access content managed by Stellent. www.stellent.com
Vignette Corp. announced an expansion of its existing strategic alliance with IBM Corp. to include solutions that will help companies better manage the content of their corporate intranets. Under terms of the expanded agreement, Vignette has become a certified Web content management business partner for IBM’s Dynamic Workplaces initiative. The new initiative is designed to offer a broad set of intranet-based collaborative technologies, such as e-meetings, e-learning, eHR and instant messaging. As a part of this announcement, Vignette is debuting Vignette for IBM Dynamic Workplaces, a configuration of its content management application that is tightly linked with IBM’s Dynamic Workplaces offering. Vignette will also offer integration with IBM’s Content Management software in the fourth quarter of this year. www.ibm.com/partnerworld/developer, www.vignette.com
iManage, Inc. announced the release of Report Manager for WorkSite. The new product adds fully integrated enterprise report management (ERM) functionality for the storage and retrieval of computer-generated documents to the company’s collaborative content management application suite. With iManage’s integrated document management, collaboration, portal access, workflow, and knowledge management suite, end users can view and collaborate on COLD (Computer Output to Laser Disk)/ERM content, including enterprise reports, computer generated invoices, credit memos and statements, as well as business transactions represented by XML or SQL data. Integration with iManage WorkSite enables customers to extend ERM capabilities across transactions generated by customer line-of-business systems that range from in-house developed software to packages from ERP/CRM vendors including Baan, JD Edwards, Onyx, Oracle, PeopleSoft, SAP and Siebel. The replacement of outdated archiving methods with reliable, real-time access to documents, including online query and retrieval capabilities, enables productivity gains and better customer service. Report Manager for Worksite and Worksite MP will be available in Q4 2002. iManage Report Manager is powered by Acartus. www.imanage.com, www.acartus.com
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