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Category: Content management & strategy (Page 190 of 479)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Web 2.0, 3.0 and so on

The recent Web 2.0 conference predictably accelerated some prognostication on Web 3.0. I don’t think these labels are very interesting in themselves, but I do admit that the conversations about what they might be, if they had a meaningful existence, expose some interesting ideas. Unfortunately, they (both the labels and the conversations) also tend to generate a lot of over-excitement and unrealistic expectations, both in terms of financial investment and doomed IT strategies. Dan Farber does his usual great job of collecting some of the thoughts on the recent discussion in “Web 2.0 isn’t dead, but Web 3.0 is bubbling up“.

One of the articles Dan links to is a New York Times article by John Markoff, where John basically equates Web 3.0 with the Semantic Web. Maybe that’s his way of saying very subtly that there will never be a Web 3.0? No, he is more optimistic. Dan also links to Nick Carr’s post welcoming Web 3.0, but even Carr is gentler that he should be.

But here’s the basic problem with the Semantic Web – it involves semantics. Semantics are not static, language is not static, science is not static. Even more, rules are not static either, but at least in some cases, syntax, and logical systems have longer shelf lives.

Now, you can force a set of semantics to be static and enforce their use – you can invent little worlds and knowledge domains where you control everything, but there will always be competition. That’s how humans work, and that is how science works as far as we can tell. Humans will break both rules and meanings. And although the Semantic Web is about computers as much (or more) than about humans, the more human-like we make computers, the more they will break rules and change meanings and invent their own little worlds.

This is not to say that the goal of a Semantic Web hasn’t and won’t generate some good ideas and useful applications and technologies – RDF itself is pretty neat. Vision is a good thing, but vision and near-term reality require different behavior and belief systems.

Content Management Debate in 2 Weeks

In preparation for our opening keynote at our Boston conference in a couple of weeks, we have created a survey to help fuel the debate on the future of content management. The list below is what we are starting with. Of course we won’t have time to address all these questions. That is why we want you to tell us which of them are the most interesting to you. To vote, simply go to the online survey. There is also a spot on the survey where you can add questions we haven’t listed. One lucky voter will win a free conference pass to one of our future events. By the way, you don’t have to attend the event to vote, and we, and others, will be blogging about the results of the questions.
Here is a short URL to the survey you can share with others: http://tinyurl.com/uo3f8

  1. What are the top 3 technologies that must be considered in any content management strategies in the next 12-24 months?
  2. How will the new SharePoint Server’s CM capability affect the CM market?
  3. Are search "platforms" going to replace CMSs as the primary user entrance to content repositories?
  4. Is there such a thing as "Web 2.0", is there a Content Management 2.0"? If so, what are they?
  5. How will Blog and Wiki tools be used in enterprise content applications? How are they being used today?
  6. Does social software tagging or "folksonomy" have a role to play in enterprise content applications?
  7. What is the number one advantage, and the number one disadvantage of each of the approaches represented on the panel (ECM suite, CM application, infrastructure CM, hosted CM, open source CM)?
  8. How is widespread adoption of RSS/Atom going to affect content delivery? And what does this mean to enterprise content management or publishing strategies?
  9. If we had this same panel next year, which of the companies on the panel would not be here? Why?
  10. Which other technologies associated with Vista and Office 2007 are important for enterprise content or publishing applications?
  11. Are there authoring tools on the horizon that are both user-friendly and capable of authoring for both electronic and print output?
  12. How will Oracle’s acquisition of Stellent change Oracle’s approach to CM solutions and their relationship with their CM partners?
  13. What is the future of software as a service, and is it appropriate for enterprise content applications like content management, authoring, etc.?
  14. How are translation and localization requirements affecting content management strategies and what changes in technology and strategic direction can we expect in next year or two?
  15. Is there any breakthrough search technology on the horizon that will affect intranet or extranet applications in the next 18 months?
  16. How will the tension between content control and collaboration be resolved? Or will it?
  17. Are there any breakthrough classification or metadata tagging technologies on the horizon that will significantly impact content management strategies?
  18. Is there a future for stand-alone BPM products? Or will they be integrated into ECM and other enterprise applications?
  19. What infrastructure technololgies might we see in the next 18 months that will affect enterprise content applications?

Cast your vote!

SEC to Ease SOX Reporting

A story on page 1 of the Nov 10 Wall Street Journal reports that the SEC is re-evaluting interpretation of Section 404 of the SOX rule, which dictates internal review and external auditing of financial reporting systems.
Citing pressure from “the nation’s business lobby,” the SEC is taking steps to allow a “more flexible reading,” and intends to “propose guidance . . . to help companies and auditors interpret Section 404 in a way likely to save them time and money.” The new guidance is expected next month.
See “Business Wins Its Battle to Ease A Costly Sarbanes-Oxley Rule” for details.

Managing CM Projects: There must be a better way!

I know I’m not alone here when I say that content management projects are HARD to do right. I’ve been doing a lot of thinking about this subject – particularly around the project management aspect of it. All is rosy at the beginning when you put together a master project plan, but it seems that within a very short time, you’re heading towards scope creep, over budget, way over schedule, and stress! There must be a better way.

Over the span of my career (the last 15 years or so), a project manager has become standard fare for any corporate IT project. As I’m sure many of you recall, however, there was a time when having a person dedicated as a “Project Manager” was seen as an unnecessary frill. Thankfully, that’s changed (in most places).

When you embark on something as complex as a major content management initiative, not only do you need a dedicated project manager, you need a highly skilled and experienced project manager. That’s another issue.

The good news is that organizations like the Project Management Institute (PMI) have their PMP certification, which I believe sets a really good foundation for project managers. But even PMP certified individuals who have managed other types of system implementations or software development projects may struggle with a content project.

So what’s different about content management projects?

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Reminder! Compliance and the “Fear Factor” Webinar

$25 billion.
That’s the cost of compliance in the U.S. Securities Industry for 2005 according to the Securities Industry Association (SIA).

59 percent.
That’s the percentage of respondents to a SearchStorage.com poll that did not know if they were in compliance because they could not figure out what they have to do.

$15 million.
That’s the amount Morgan Stanley was fined for failing to produce tens of thousands of e-mails during SEC investigations from December, 2000 through through July, 2005.

No wonder compliance issues today = fear. They don’t have to.

Compliance is about recordkeeping. The core issue is surprisingly clear — focus on the lifecycle of paper and electronic communications – how information is created, routed, managed, accessed and archived.

Join us tomorrow, November 9, 2006 at 11:00am EDT for my panel discussion with Omtool CTO Thaddeus Bouchard and HP Financial Services Solutions Manager Joseph Wagle to discuss how to make compliance practices a seamless part of your business processes. Register here.

Reminder! Compliance and the “Fear Factor” Webinar

$25 billion.
That’s the cost of compliance in the U.S. Securities Industry for 2005 according to the Securities Industry Association (SIA).
59 percent.
That’s the percentage of respondents to a SearchStorage.com poll that did not know if they were in compliance because they could not figure out what they have to do.
$15 million.
That’s the amount Morgan Stanley was fined for failing to produce tens of thousands of e-mails during SEC investigations from December, 2000 through through July, 2005.
No wonder compliance issues today = fear. They don’t have to.
Compliance is about recordkeeping. The core issue is surprisingly clear — focus on the lifecycle of paper and electronic communications – how information is created, routed, managed, accessed and archived.
Join us tomorrow, November 9, 2006 at 11:00am EDT for my panel discussion with Omtool CTO Thaddeus Bouchard and HP Financial Services Solutions Manager Joseph Wagle to discuss how to make compliance practices a seamless part of your business processes. Register here.

When Web Sites Go Bad

Is your web site any good?

I bet that question made a lot of you cringe and start down a guilt spiral of rationalizations about why your web site isn’t really quite what you wish it was. If you have a bad web site, it’s because your organization is producing a bad web site. And no one who is visiting your site cares why. They don’t care about the bickering between marketing and IT over web site control. They don’t care about the 18-month argument about who gets a link on the homepage, or about the 30 years of history which makes it “impossible” for all the various programs and offices in your organization to cooperate in order to create the integrated web presence that your site visitors long for. They don’t care. But, everyday they are clicking away on your site, frustrated, trying to do business with your organization and trying to get information from your organization. And your organization continues to dither. By rationalizing low quality, you are prioritizing your organization’s bad habits over your customer’s and constituent’s needs.

For a business or an organization with a clearly articulated mission, the intent and purpose of its web site(s) should be obvious–expressed most clearly as a high quality web product. The mission should also be front and center for those producing the organization’s web site(s)- expressed as a coherent set of strategic policies and tactical standards for web site product development. But, we all know this is seldom the case. Web site quality is frequently at the mercy of some set of ill-thought-out, status quo web production processes and a lack of strategic oversight by senior management. All this for what is most likely the first point of contact for individuals interacting with your organization.

Continue reading

Compliance and the “Fear Factor”: November 9th Webinar

Every organization, regardless of size or market, shares a common set of goals: generate and grow revenue, satisfy customers, and operate at optimum levels of efficiency. In recent years, executives and boards of directors have put another critical mandate on the plate for management: regulatory compliance ranging from Sarbanes Oxley to SEC mandates to HIPAA. This mandate is daunting. The number and scope of worldwide laws, regulations and standards is staggering and continues to expand. Overlay geographic and industry-specific regulatory environments, and it’s easy to understand the frustration and concern within all global companies.
Implementation deadlines, audits, and high-profile non-compliance prosecutions have created a “culture of fear” in organizations that is counter-productive to standard corporate goals. Many regulations are complex, subject to interpretation, and lack best practices.
A culture of compliance strives to bring “order to disorder” by focusing on three tenets for overcoming corporate challenges: focus on people, process and technology. Shared, enterprise-wide understanding, business process optimization, and infrastructure content technologies are some of the key components to this approach. Join us on Thursday, November 9, 2006, 11:00am EDT for my panel discussion with Omtool CTO Thaddeus Bouchard and HP Financial Services Solutions Manager Joseph Wagle to discuss how to make compliance practices a seamless part of your business processes. Register here.

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