Category: Content management & strategy (Page 190 of 481)

On February 1, FatWire hosts the second in a series of web seminars on enhancing online experiences with relevant content. Gilbane Group will once again participate in a lively discussion of a topic that will be top-of-mind for many organizations in 2007.
At the upcoming webinar, attendees will learn a few simple techniques for quick, easy experiments that illustrate the value of delivering content that’s relevant to specific audiences.

The idea for the February topic came from one of the polling questions that we asked during the first seminar in October:

What is your biggest obstacle to delivering a more relevant online experience?

The number one response (41% of attendees) was

We don’t have enough information about the needs and behaviors of our customers.

The next webinar in the series is designed to address this issue.

The webinar will also report the results of an online survey on the current state of customer experience practice, business goals and metrics, and factors influencing satisfaction with web interactions. Interested parties can take the survey here. FatWire is offering incentives for participating.

Details about registration for the February 1 webinar will be posted soon.
View the October 12 webinar on content relevancy and online channels in the FatWire archive.

Nominations for candidates for several seats on the Board of Directors of Content Management Professionals are now open. CM Pros members in good standing can nominate themselves or other members to run for election as directors of the organization. The nominations period closes on January 19. Voting begins on January 24 and ends on February 5. Directors elected by their peers will serve two-year terms from February 2007 through January 2009.
Please see the elections pages on the CM Pros website for details and instructions on nominating candidates.

The recording from our December 13th webinar, “How Sun takes Brands and Solutions to the Global Marketplace” is now available here.
Many thanks to Kristen Harris, .Sun Content Management Engineering Manager, for an excellent discussion of Sun Microsystems’ Starlight Platform for content and translation management. The companion case study is available here.
Our informal poll during the webinar on the most significant business drivers for providing localized content to customers yielded some interesting results:

Brand management and presence in emerging markets (examples given were India and China) were primary drivers for the audience. It’s not surprising to see emerging markets in the number 2 position since the U.S. market is essentially saturated for many industries. It’s also validating to note brand management in the number 1 position. Much of our webinar discussion focused the value of content within the global customer experience. Clearly, that’s not a “foreign concept” for companies focused on improving multinational revenue profiles. The significance of consistent and contextual content was front and center for this audience, as it should be.

With so much of our news focused on the Boston conference the last couple of weeks, you might have missed the publication of a new case study and a new white paper. Both are by Senior Analyst Leonor Ciarlone, and as usual, both are free. The case study is “The Global Customer Experience: Sun Microsystems’ Vision for the Participation Age”, and is the topic of today’s webinar. The white paper is “Eliminating the Fear Factor: Creating a Culture of Compliance“, and a recording of the webinar covering this is available here.

It has been interesting to note that even inside the US, more and more languages start appearing in various services. Spanish is the obvious example, but at the Gilbane Boston conference we heard that e.g. a New England healthcare provider needs to think about providing information in Vietnamese and in Russian. The old saying “You can always buy in your own language, but you must sell in your customer’s language” still holds true.

Although English has become the universal second language, people still feel more comfortable dealing in their own native language. Maybe the next generation will be different (although I guess that has always been the expectation of the previous generation) and will communicate mainly with smileys – but I believe that languages will not go away.

One could assume that in the European Union with its plethora of official languages there would be a lot of language tools available. Well, there is e.g. Eurodicautom, a multilingual and searchable term bank which includes about 5.5 million entries in 48 subject fields. It continues to be available, but it is currently not updated, as it is being moved into a new database – and the latest news about it are from 2003. So one can only hope that the migration will be completed soon and the updating can continue, as new words appear in languages continuously. Just think about “truthiness”, which was chosen as Merriam-Webster’s word of the year in 2006.

There are several other multilingual general and industry-specific dictionaries available in the web, such as the European multilingual environmental glossary at http://glossary.eea.europa.eu/EEAGlossary/. Another example is the Microsoft multilingual terminology at http://www.microsoft.com/globaldev/tools/MILSGlossary.mspx. Googling e.g. with “multilingual glossaries” or “multilingual dictionaries” brings a lot of hits to various resources.

The thing is, multilingual content management and multilingual searches start from good multilingual terminology. There will be a lot of work needed in that area, both in general and in industry- or even in company-specific dictionaries. I will follow up on this topic later.