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Category: Content management & strategy (Page 188 of 483)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

Fully Automatic Useful Translation

I really liked this term I saw at TAUS, the Translation Automation User Society http://www.translationautomation.com/index.php. Putting the emphasis on the word “useful” is what discussions on machine translation (MT) has needed.

OK, we all know examples of MT shortcomings. My very old favourite is the MT system which translated the biblical sentence “The flesh is weak but the spirit lasts” into Russian as “The steak is rotten but the vodka is good” on the days before Glasnost. Machine translation is not perfect – but it can be very, very useful. Allowing me to understand what a Chinese web site is about without knowing a single character of Chinese is very useful indeed, especially when I am doing market research on China.

The fact is, there is not enough time – and definitely not enough money – to do human translation on even a fraction of the information that is being produced. So, if MT helps people to become aware of your message, it certainly should be considered as a tool, even if the result is not perfect. Useful is often enough.

Besides, there are quite a lot of MT systems available, both free and commercial ones, more than many might imagine. Several of them already do a good job on a specific topic, and can be improved further with special terminology. The Translation Guide at lists over 520 links to MT systems in 56 languages – sadly, the page has last been updated in 2003. Wikipedia offers a shorter, but more current list at . And for one great resource on MT issues, see Jeff Allen’s site at .

Webinar Alert: Delivering Relevant Online Experiences

February 1, 2007, 1:00 pm ET
Take Your Customer Experience to the Next Level, Part 2: Small Changes for Big Impact
Sponsored by FatWire
Topics to be covered include highlights of a web-based survey on current state of practice, the growing importance of relevancy as a business asset, obstacles to building expertise in relevancy, and recommendations for moving toward better online experiences today.
Speakers are Jeff Ernst, VP Marketing, FatWire, and Pradeep Aradyha, VP/Architect, Digitas, a leader in designing, building, and running large-scale marketing engines for worldwide businesses. I do the honors as moderator.
Register for the webinar.

Bluespring Software Announces BPM Suite 4.5

Bluespring Software announced the general availability of BPM Suite 4.5. Technical highlights include Microsoft Office 2007 integration, WSS 3.0 and Microsoft Office SharePoint Server 2007 integration, PDF Form support, and SQL reporting services adoption. Expanded Microsoft integrations enable users to dynamically create Excel 2007 files, Word 2007 documents and InfoPath 2007 forms with any data moving throughout the process, including reading from Excel, Word, InfoPath, Adobe PDF files, ODBC-compliant databases and Web Services. In addition, Bluespring Web Parts enable users to embed work list management, process monitoring and reporting inside SharePoint pages as well as trigger processes off of SharePoint events and actions on any SharePoint entity. The release also expands the product’s “in-flight” Process Editing capability, delivering process agility by allowing users to edit or change “in-flight” processes resulting from unexpected business cases without requiring code changes, server restarts or needing to wait for all “in-flight” processes to complete. Bluespring’s BPM Suite is 1 of 2 Microsoft Gold Partners whose software products are being featured in the Microsoft Office 2007 launch kit, provided to attendees at 75 North America launch events.

Adobe to Release PDF for Industry Standardization

Adobe Systems Incorporated (Nasdaq:ADBE) announced that it intends to release the full Portable Document Format (PDF) 1.7 specification to AIIM, the Enterprise Content Management Association, for the purpose of publication by the International Organization for Standardization (ISO). PDF has become a de facto global standard since Adobe published the complete PDF specification in 1993. Since 1995 Adobe has participated in various working groups that develop technical specifications for publication by ISO and worked within the ISO process to deliver specialized subsets of PDF as standards for specific industries and functions. Today, PDF for Archive (PDF/A) and PDF for Exchange (PDF/X) are ISO standards, and PDF for Engineering (PDF/E) and PDF for Universal Access (PDF/UA) are proposed standards. Additionally, PDF for Healthcare (PDF/H) is an AIIM proposed Best Practice Guide. AIIM serves as the administrator for PDF/A, PDF/E, PDF/UA and PDF/H. Adobe will release the full PDF 1.7 specification as defined in the PDF Reference Manual to AIIM for the purpose of submission to ISO. The joint committee formed under AIIM will identify issues to be addressed, as well as proposed solutions, and will develop a draft document that will then be presented to a Joint Working Group of ISO for development and approval as an International Standard. AIIM holds the secretariat for the International Organization for Standardization (ISO) Technical Committee (TC) 171 and 171 SC2 for Document Management Applications, and is the administrator for the U.S. Technical Advisory Group to ISO TC 171 that represents the U.S. at international meetings. www.adobe.com/devnet/pdf/pdf_reference.html

CMS Challenges Survey Results

In December 2006, I conducted a mini survey of content management professionals to find out what they have experienced as the biggest challenges when implementing a CMS. I found the results to be pretty interesting and worthwhile sharing with the CM community at large.

To view the survey results, you can download the PDF from my site at www.ziacontent.com/cmfocus.htm. Also checkout my related article on the CMS-Wire site titled “Things that Go Bump in Your CMS Project.

Sonic Foundry Unveils Enhanced Multi-Modal Search Capabilities on Mediasite.com

Sonic Foundry Inc. (NASDAQ:SOFO) has enabled advanced search capabilities for Mediasite.com, a searchable Website focused exclusively on offering expert information via rich media presentations with video, audio and graphics. The site enhancements combine phonetic search, optical character recognition, language processing and contextual analysis. Mediasite.com aggregates nearly 13,000 rich media presentations, including over 250,000 slides and almost 9,500 hours of analyzed audio on topics ranging from the treatment of contagious diseases and general health-related issues to robotics, business start-ups, sociology, ethics, financial advice, personal improvement and career advancement. Mediasite.com provides visitors with a directory of these publicly available presentations created by hundreds of experts around the globe. Optical character recognition allows for word and phrase spotting within slide content or visual aids. Advanced phonetic search algorithms coupled with language processing and contextual analysis provide the ability to locate specific spoken words or phrases within a rich media archive, based on algorithms developed by Sonic Foundry. Sonic Foundry customers can now take advantage of these advanced search features for their own Mediasite content through new hosted services offered through Sonic Foundry’s professional services group. http://www.mediasite.com/, http://www.sonicfoundry.com/

Online Help and Customer Experience

Although I have been out of the technical writing trenches for some time now, I enjoy staying in touch with my techdoc buddies and keeping up with the hot issues. One I remember well is the challenges in the early 90’s of single-sourcing documentation for print, electronic, and context-sensitive online help delivery.

Apparently it’s still hot, despite the release of RoboHelp6 from Adobe, a tool I remember quite well. This is the first product update Adobe has released since the company bought Macromedia over a year ago. Product reviewers generally agree that Adobe beat the estimated delivery date by months, although there is some confusion over dueling version numbers according to my friend Char James-Tanny over at helpstuff.com. Still, an early release is a good sign in terms of a company’s current and future commitment to a product.

On the other hand, product reviewers also seem to agree that “XML does not seem to be a priority.” Hmmm. That certainly does not bode well for champions of single-sourcing for multi-channel publishing (although the new version automates hyperlinked PDF creation.) Even more interesting are the passionate responses to an unfavorable monkeyPi product review, including an extremely detailed rebuttal from Rick Stone, Adobe’s Community Expert for the product (although he’s not an employee…)

Without claiming to have reviewed the product, what I find most interesting is Adobe’s focus on source and version control, team collaboration and workflow, and the usage tracking capabilities of RoboHelp Server6. Adobe describes this latter feature as the ability to identify frequently-viewed content, view usage statistics, and uncover search trends.

As we’ve discussed in numerous posts, relevant content and customer experience are intrinsically related, whether the project is Web site design, localization efforts, or yes, even online help development. (Part 2 of our series on this subject, Small Content Changes, Big Impact takes place on Thursday February 1st.) Assuming RoboHelp Server6 provides the insight into the online help user experience it claims, its value to techdoc departments striving for more “upstream impact” in their organization could be quite significant.

Global 360 Merges Collaborative Content & Process Management as Core SOA Services

Global 360 announced the general availability of G360 Case Manager 10.0. G360 Case Manager combines the capabilities of BPM and optimization tools, collaborative content and records management applications into a single solution. Case Manager 10.0 incorporates the ability to graphically model organizational data and deploy human processes, with enterprise content management functionality for a complete management platform. With self-contained application configurations, IT can enforce configuration lifecycle management policies for each independent process or content application and simplify the deployment features. Case Manager 10.0 features integration with Global 360’s Business Optimization Server (BOS), providing a complete view of an organization’s processes and data. G360 Case Manager can leverage BOS capabilities to test drive relevant business processes, such as mortgage lending or underwriting, with actual business data to assess risk and compliance before implementation. http://www.global360.com/

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