Curated for content, computing, and digital experience professionals

Category: Content management & strategy (Page 125 of 468)

This category includes editorial and news blog posts related to content management and content strategy. For older, long form reports, papers, and research on these topics see our Resources page.

Content management is a broad topic that refers to the management of unstructured or semi-structured content as a standalone system or a component of another system. Varieties of content management systems (CMS) include: web content management (WCM), enterprise content management (ECM), component content management (CCM), and digital asset management (DAM) systems. Content management systems are also now widely marketed as Digital Experience Management (DEM or DXM, DXP), and Customer Experience Management (CEM or CXM) systems or platforms, and may include additional marketing technology functions.

Content strategy topics include information architecture, content and information models, content globalization, and localization.

For some historical perspective see:

https://gilbane.com/gilbane-report-vol-8-num-8-what-is-content-management/

What’s Happening at Gilbane Boston

We’ve been providing regular updates on Gilbane Boston over on our dedicated announcements and press release blog, as well as on Twitter, but since not everybody subscribes to either of those, here is a quick summary for both conference attendees and technology exhibit visitors, with links.

Open to all:

Conference options:

Follow the conference Twitter stream. The main hashtag is #gilbaneboston, but others will emerge from the attendees as #futurewcm has. You can join (dm @gilbaneboston) or follow the list of twitterers at Gilbane Boston.

There is also a list of Google “Wavers” at the conference to follow.

Hope to see you there.

Canto Cumulus 8.1 to Ship in December

Canto announced the release of Canto Cumulus 8.1, built upon the Cumulus 8 system architecture first introduced last May. Among the new capabilities are a standalone version of the Cumulus Client, which is designed to enable users to create and work on local catalogs, connect to Cumulus Server catalogs, and update assets and metadata between the two. This was designed for traveling professionals to work with catalogs even when Internet access isn’t available. New report types include assets cataloged during a period, check-out “time spent” reports, asset inventories by format, and the ability to use search queries as the means for selecting report assets. Reports can now be saved to PDF format and automatically emailed. A new image comparison mode makes even subtle differences between images clear. Asset cataloging starts up faster, and a bulk editor offers users an “apply to all” option when adding metadata to cataloged assets. Users can create asset “placeholders” for assets in production, with the purpose of adding metadata and track production before an asset is ready to catalog. Sorting improvements can display the pages of PDFs, layouts, presentations etc. by page number, regardless of the primary sort field. A secondary sort order is now available, and algorithm changes speed sorting operations and ensure all field types sort as expected. Catalog back-up reports and system log (syslog) messages generated by Cumulus can each be emailed automatically. Added support for Microsoft’s Failover Cluster technology offers protection for Cumulus Servers running on Windows Server 2008. The Cumulus Web Client (formerly Internet Client Pro) has been updated for Cumulus 8.1. A retooling of Canto’s Web publishing technology is scheduled for release early next year. Cumulus 8.1 will be available for download the first week of December. http://www.canto.com

IXIASOFT Announces Partnership with XML-INTL

IXIASOFT has announced a strategic technology partnership with XML-INTL. By integrating the IXIASOFT DITA CMS with the XML-INTL XTM Suite, IXIASOFT customers should benefit from a fully integrated translation management suite which should further enhance their control over the localization process. The DITA CMS is a content management system aimed at technical communicators for the authoring, management and publishing of DITA-based technical documentation. XML-INTL is the developer of the XMT Suite, set of tools for translation. The integration between the two offerings allow users to move their content from the CMS to the translation management tools and have access to updated localized content. http://www.ixiasoft.com/

Astoria Software and Translations.com Announce Translation-Enabled Content Management Initiative

Astoria Software and Translations.com have aligned in order to create a single solution for managing and localizing XML content. This joint development initiative, Translation-Enabled Content Management, represents the service-level integration of Astoria On-Demand and Translations.com’s GlobalLink Localization Suite. Translation-Enabled Content Management will provide global organizations with a way to bring product information to market simultaneously in any locale and language. Key components of the Translation-Enabled Content Management initiative include: seamless integration of GlobalLink Project Director functionality embedded in the Astoria On-Demand user-interface; allows Astoria On-Demand users to work directly with Translations.com’s ISO-certified linguistic team or use other internal/external translation resources; centralized project tracking, business process automation and reporting for all localization projects across all vendors; server-based translation memory integration capabilities via GlobalLink Server; Secure Socket Layer (SSL) encryption of all data travelling to and from the end-user’s desktop, as well as data travelling between Astoria On-Demand and GlobalLink; a Service Oriented Architecture that IT can integrate into their SOA Governance and Deployment policy frameworks; unified solution for the creation, management, localization and production of XML-based documentation; and, data and Service hosting in Tier 1 data centers that comply with SAS 70 Type II guidelines for physical and logical security and resiliency. http://www.astoriasoftware.com/ http://www.translations.com/

SpringCM Updates Cloud-Based Content Management

SpringCM announced the newest version of its SaaS content management system SpringCM (5.4), which has new features and upgrades designed to make SpringCM more powerful and easier to use. A new feature of Version 5.4 is the ability to automatically set the retention period on a record based on a date field inside a document (e.g. hire date, contract expiration date, etc.). This was designed to be helpful for ongoing document-driven processes as well as for importing existing documents into the system through back-file conversion. Users should now be able to automatically classify a document as a record from within a SpringCM Advanced Workflow or a document rule, enabling business logic to drive records definition. SpringCM’s reporting has been enhanced to provide more standard reports and tries to make it easier to design custom reports. Custom dashboards introduced in Version 5.3 have been expanded with more dashboard layout options, tabbed dashboards and dashboards that are customizable to the user role in any SpringCM-based application. Other enhancements in SpringCM version 5.4 extend the view and markup functionality. All SpringCM functionality is delivered as a Web-based service for a monthly fee, and companies can deploy multiple applications on one technology infrastructure. Business processes like invoice processing, contract management, new employee on-boarding, and compliance certification can be captured in a SpringCM template and then deployed to multiple operating groups. http://www.springcm.com/

Open Text Enhances ECM Suite for SAP Applications

Open Text Corporation announced upgrades across its solutions portfolio in support of SAP applications. Last month, SAP AG and Open Text announced another expansion of their relationship, with SAP selecting Open Text Extended ECM for use with SAP solutions for resale under the name the SAP Extended Enterprise Content Management application by Open Text. Open Text Extended ECM delivers native integration of content into SAP business processes. Open Text Vendor Invoice Management adds a number of features to help customers set up global shared services centers for accounts payable. Open Text complements SAP NetWeaver Information Lifecycle Management and bridges the worlds of SAP and non-SAP content. Open Text Document Access 9.6.2 recently received SAP certification for integration with SAP NetWeaver Information Lifecycle Management 2.0. http://www.opentext.com/ http://www.sap.com/

TERMINALFOUR Releases Site Manager 7.0

TERMINALFOUR launched the latest release of Site Manager 7.0, a new edition of its web content management system (WCM). This release includes changes in ease-of-use, multilingual, intuitiveness, integration with external systems and the availability on major platforms and web browsers. Site Manager 7.0 introduces web technologies allowing content contributors to publish and share documents, photos and video stored in other third party systems. It complies with Accessibility Guidelines and total internet browser guidelines. The existing user interface has been enhanced by including Ajax functionality. While some of the improvements are visible, there are also hundreds of very minor improvements to menu structures, labels and features based entirely on client feedback and the user testing process. Significant enhancements have been made to its media library, SEO checking, accessibility checking, support for third party security plug-ins, shared folders via the WebDav protocol and multi-lingual capabilities. The solution should now allow for all or part of the content repository and media library within Site Manager, based on security rights and roles, to be exposed to users a type of file server. This allows users to publish content by saving from common desktop applications using the standard “save as” function. Large volumes of content, such as a library of photos or videos, can be published using standard Windows/Apple copy or move functionality. For Web Developers all key assets such as web site style sheets, images, JavaScript files can also be shared using this feature so developers can make updates directly from products such as Dreamweaver, Photoshop or Microsoft Visual Studio. TERMINALFOUR Site Manager’s in-context editor “Direct Edit”, which allows occasional users to visually make changes to content has been completely redeveloped from the ground up. TERMINALFOUR Site Manager allows users to select documents, content, photos or even video from third party Document Management and Digital Asset Management systems such as Microsoft Sharepoint, EMC Documentum, Alfresco, and Opentext Livelink. http://www.terminalfour.com/

Using Technology to Improve the Quality of Source and Multilingual Content: An Interview with acrolinx

Sixth in a series of interviews with sponsors of Gilbane’s 2009 study on Multilingual Product Content: Transforming Traditional Practices into Global Content Value Chains.

We spoke with Kent Taylor, VP – Americas for acrolinx, a leader in quality assurance tools for professional information developers, The acrolinx information quality tools are used by thousands of writers in over 25 countries around the world. We talked with Kent about the growing importance of Natural Language Processing (NLP) technologies across the global content value chain (GCVC), as well as acrolinx’s interest in co-sponsoring the research and what he considers the most relevant findings.

Gilbane: How does your company support the value chain for global product support?

Taylor: Our information quality management software provides real-time feedback to authors and editors regarding the quality of their work, enabling quality assurance in terms of spelling, grammar, and conformance to their own style guide and terminology guidelines.  It also provides objective metrics and reports on over 90 aspects of content quality, therefore delivering quality control.  The value of formal information quality management across the information supply chain is reflected in reductions in translation cost and time of 10% to 30%, and reductions in editing time of 65% to 75%.

Gilbane: Why did you choose to sponsor the Gilbane research?

Taylor: To help build awareness of the contributions that Natural Language Processing technologies can bring to the global product content value chain.  Natural Language Processing is no longer just a laboratory curiosity; it is in daily use by many of the world’s most successful global enterprises.

Gilbane: What is the most interesting/compelling/relevant result reported in the study?

Taylor: The fact that "quality at the source" is now being recognized as a critical success factor in the global information supply chain.

For more insights into the link between authoring, quality assurance, and multilingual communications, see the section “Achieving Quality at the Source” that begins on page 28 of the report. You can also learn how acrolinx helped the Cisco Leaning Network with their quality assurance service, which now projects cost savings of 28% for Cisco certification, beginning on page 59 of the study.  Download the study for free.

 

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