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Category: Content creation and design (Page 54 of 60)

Technologies and strategies for authoring and editing, including word processors, structured editors, web and page layout and formatting, content conversion and migration, multichannel content, structured and unstructured  data integration, and metadata creation. 

What is the future of software as a service

I’m not at the conference this week (we do have several people from our shop there), but to answer a question posed by Frank Gilbane:

What is the future of software as a service, and is it appropriate for enterprise content applications like content management, authoring, etc.?

The SaaS model seems to have been proven to the point where it’s hard to imagine that it won’t keep growing. We recently posted a whitepaper on SaaS myths, which debunks most of the common arguments against SaaS. In addition to that discussion, I’d offer the following four points:

1) SaaS is a proven technology. It arguably extends to the early days of the web with software ASPs. I guess you could even argue the lineage goes all the way back to mainframe apps! 🙂 Certainly, though, the existing SaaS companies have been working successfully with this business model for more than six years now.

2) Web technologies have reached a point where SaaS is an out of the box solution. You can now count on fast network connections for users both in the office and home. Security systems are complete from SSL with web browsers up through terminal services like Citrix which allow even HIPAA compliance. For web apps, browser technologies like IFRAMES and AJAX allow apps to be easily integrated on a page (mashups).

3) SaaS provides much more robust server management and security, especially for small and medium sized businesses. As web applications grow more complex, SaaS allows much more convenient, rigorous and cost-effective control over hosting. By centralizing and focusing, the best resources can be brought to bear on fewer hosting environments.

4) This one is a bit of a prediction, and is specific to web sites. Currently, you have a couple options when adding components like blogs, rss, ecommerce, polls, surveys, and search to web sites. You can install apps for those services, which allows you to control ad placement and design. The alternative is to use free hosted apps where the ad revenue goes to the SaaS company. So, the logical next step is for high quality hosted apps where the ad revenue is shared with the web site. This is already appearing with sites like MetaCafe. For an advanced CMS, though, I am not sure this will happen since the CMS tends to be the hub for all the other web apps, but it is certainly possible for a basic CMS.

What is Document Composition?

Your definition of “document composition” will largely depend on your perspective.

A graphic designer might immediately think of Quark Express or Adobe InDesign. A desktop publisher could probably name various plug-ins to those environments or perhaps list database-publishing tools like Corel Ventura or Adobe PageMaker. If you are approaching this question from an operations, IT or print production perspective you have a much longer and more granular continuum of needs which can only be met with high volume composition software. In my work, I deal with both ends of the continuum from the graphic designer to the high-volume output specialist (see www.ArtPlusTechnology.com)

Composition products range in their ability to design documents from static to dynamic, and it can be generally stated that the more dynamic the document, the less fine control you have of layout, layering and color management. Beyond static page layout and database publishing tools are two categories of composition solution that begin to bring marketing, operations and IT needs together.

  • Variable Data Print (VDP): tools geared to one-to-one print marketing primarily targeted at print shops with digital presses

High Volume or Transactional Composition: the “big rigs.” These are the tools that use business rules to transform data into dynamic documents for a variety of print and electronic media.
The high-volume composition products did not start off with even a tip of the hat to marketing. The long-time leaders evolved from one of four major categories:

  • Report Writers – high volume sys out and other reports of which statements & transaction confirmations were once considered a part. Example Metavante CSF circa 1990
  • Typesetters or Page Layout – These products were focused on batch creation of forms documents that needed fine typographic control along with merged text. Example: Document Sciences Compuset (ne XICS) circa 1990
  • Assembly Tools – these tools were typically used in concert with page layout tools and provided the rules-based merge engine to bring together various forms and other resource to create policies, contracts and the like. Example: DocuCorp DocuMerge cira 1985
  • Correspondence – rule based correspondence generation often linked by a user interface to call-center or sales personnel. Example: Napersoft circa 1989. Major players who have been producing composition software since the early 1990’s or before include:

These days, many of the leaders are sunsetting their traditional products and launching new products that attempt to serve all four categories and drive output to both print and online channels. More and more, the desire to reach marketing users (and their budgets) is driving their product requirements.

Some of the key developments in the evolution of these products since the early 1990’s include the introduction of proportional fonts, data-driven graphics, graphical user interfaces (most of these tools did not have UI’s when first introduced), marketing campaign and message tools, post-processing tools for intelligent sorting and postal management. Some of the many tools that have established themselves in the market since the late 90’s include:

While these products are trying to serve broader audiences and layer more and more into their solutions, new players are emerging that go back to the approach of trying to do one thing well. Unfortunately, sometimes it’s not clear what that one thing is. With no slight to their products intended, I find it challenging to place tools like XMPie and PageFlex into the continuum above. There are many other products that are not listed here that are targeted to very specific document types or vertical industries. I will drill down on some of those in future entries.

Meanwhile, I would be interested in feedback on the products that you are most familiar with and how you categorize them.
Elizabeth

The Future of DITA

DITA (which stands for “Darwin Information Typing Architecture”) is the hottest new technology in the technical publishing market. While still early in its adoption cycle, it has the potential to become the future de facto standard for not only technical publishing, but for all serious content management and dynamic publishing applications. Whether this happens, however, will depend on the vision and creativity of the DITA standards committee, DITA vendors and DITA consultants.

While IBM originally designed DITA for technical documentation, its benefits are potentially transferable to encyclopedias, journal articles, mutual fund prospectuses, insurance policies, retail catalogs, and many, many other applications. But will it really be flexible enough to meet these other needs?

At Flatirons Solutions we’ve been testing the boundaries of DITA’s extensibility, taking DITA out of its comfort zone and thereby creating some interesting proof points for its flexibility. So far, the results are very positive. Four specific applications illustrate this:

  • User personalized documentation – designed to support a variety of enterprise content libraries out of a single set of specializations, this application involved the use of 15 conditional processing attributes to drive dynamic production of personalized documents. An initial DocBook-based prototype was later re-designed for DITA.
  • Scholarly research database – this solution involved marrying DITA with the venerable Text Encoding Initiative (TEI), a nearly 20 year old scholarly markup standard originally written in SGML. DITA was used to split the historical material into searchable topics; TEI provided the rigorous scholarly markup and annotations.
  • Dynamic web publishing – designed for a large brokerage and business services firm, this application combines a single-source DITA-based authoring environment with an optimized dynamic processing pipeline that produces highly-personalized Web pages.
  • Commercial publishing – we are currently exploring the use of DITA for encyclopedia, journal, and textbook publishing, for clients who have traditionally focused on print, but who are now also moving to increasingly sophisticated electronic products.

Of course, in pushing the boundaries we’ve also found issues. A classic example is the restriction in DITA’s “task” specialization that each step in a procedure must begin with a simple declarative statement. To make it as readable as possible, the procedure cannot begin with a statement that includes a list or multiple paragraphs or a table or a note. But what do you do if your content breaks these rules? DITA’s answer is that you rewrite your content.

Rewriting content is not unreasonable if you accept that you’re moving to DITA in order to adopt industry best practices. However, what if you don’t agree that DITA’s built-in “best practices” are the only way to write good content? Or what if you have 500,000 pages of legacy content, all of which needto be rewritten before they can conform to DITA? Would you still consider it practical?

You can solve this by making up your own “task” specialization, bypassing the constraints of the built-in “task” model. That’s an advantage of DITA. But if you do that, you’re taking a risk that you won’t be able to leverage future vendor product features based on the standard “task” specialization. And in other cases, such as limitations in handling print publishing, workarounds can be harder to find.

DITA 1.1 has made great progress toward resolving some of these issues. To be truly extensible, however, I believe that future versions of DITA will need to:

  • Add more “out-of-the-box” specialization types which DITA vendors can build into their tools (for example, generic types for commercial publishing).
  • Further generalize the existing “out-of-the-box” specialization types (for example, allowing more flexibility in procedure steps).
  • Better handle packaging of content into published books, rather than focusing primarily on Web and Help output, and adapting this model for books.
  • Simplify the means to incorporate reusable content, handle “variables” within text, and link to related content.

At conferences I’ve heard it suggested that if people don’t want to obey DITA’s particular set of rules, they should consider using another standard. I’ve even heard people say that DITA doesn’t need to focus on book publishing because print is “old school.” In my opinion, this kind of parochial thinking needs to be seriously reconsidered.

Today, DITA stands at the crossroads. If it can be aggressively generalized and extended to meet the needs of commercial publishers, catalog and promotional content, and financial services and other vertical industry applications, then it has the chance to be “the” standard in XML-based dynamic publishing. If this doesn’t happen, DITA runs the risk of being relegated to a relatively elite technical publishing standard that’s only useful if you meet its particular set of assumptions and rules.

As an industry, which way will we go?

Look ahead a bit: here, here, and here.

Microsoft Announces Support for ODF Translation tools

I could have sworn they already announced this, but in any case it was inevitable. The whole controversy is now simply not all that interesting. IT organizations need to understand the translation issues, but choosing one format over another is just not that big a deal. Many organizations have more complex issues to deal with, like integrating XML content from custom applications or other enterprise apps that don’t map to either ODF or Open XML directly. We have lots more background on this.

WinFS and Project Orange at Tech-Ed in Boston

Since we have our conference on Content Technologies for Government in Washington this week I probably will not get to Tech-Ed which is at our new convention center here in Boston, even though it is less than 2 blocks away. But if I had the time, I would be there scouting out the new WinFS beta and the intriguing Project Orange, (which may be relevant to the previous post on Viper). Mary Jo Foley has a list of the top 10 things to watch for there. She and others have pointed to this post for some clues on Project Orange.

Adobe & Microsoft headed for battle over PDF

The Wall Street Journal reported today that talks between Adobe and Microsoft over the inclusion of PDF creation in the upcoming release of Office have broken down, and they speculate that Adobe will file an antitrust suit as a result. The issue is that MS was planning to include PDF creation for free, which is obviously a direct hit at Adobe’s Acrobat revenue. If you have been following Microsoft’s XPS (XML Paper Specification) development as we reported here, you won’t be too surprised.

It is too early to know exactly how this will play out, but anyone with applications or workflows that depend on heavy use of both Office and PDF needs to keep this on their radar!

UPDATE: Mary Jo Foley has more info on this.

More on Microsoft

One of the publications I find very useful and always relevant is Knowledge@Wharton, produced by the Wharton School at the University of Pennsylvania. Check out this timely article, Microsoft’s Multiple Challenges: Is its Size a Benefit or a Burden?

Excerpt: “Microsoft announces that it will spend about $2 billion to fend off rivals such as Google and thwart Sony’s video game ambitions, and the company loses more than $30 billion in market capitalization in a day. Fair trade or overreaction?” My favorite quote? Wharton finance professor Andrew Metrick’s comment that “$2 billion to Microsoft is like a pimple on an elephant.”

Certainly true, but the investment demonstrates the range of rivals Microsoft faces in retaining its “titan” status for the long-term.

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