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Category: Collaboration and workplace (Page 59 of 97)

This category is focused on enterprise / workplace collaboration tools and strategies, including office suites, intranets, knowledge management, and enterprise adoption of social networking tools and approaches.

Research Shows Businesses Engaging and Listening Through Social Media

In June of 06 I took my first step towards understanding business blogging. As a professor at the University of MA in Dartmouth, and Director of the Center for Marketing Research, I felt I needed to be able to answer the frequent question from businesses, “should we have a blog?” My first study sought advice from experienced business bloggers (and others) and I was clearly cautioned by them: Blogs take time, commitment, planning and respect for the values of the blogosphere.

Eric Mattson (a podcaster I met through the first study) and I released a new study this month on the Inc.500 and their use of social media announced in a post by Frank Gilbane. Much has since been written about the major finding: The Inc. 500 is blogging at more than twice the rate of the Fortune 500. Given that the Inc. 500 are selected based of their rate of growth in one year, it says something about moving quickly and the use of social media.

What we thought was even more interesting is that the Inc. 500 were monitoring social media regardless of if they were using any. Eric and I have submitted a paper on this monitoring behavior to the Journal for New Communications Research and will make that link available as soon as it comes out. Basically, we found that some companies may not be directly engaging customers yet, but have figured out the value of listening and watching. When Business Week in June of 05 wrote about ” The Power of Us”. I think this is exactly what they were referring to…voices being heard. It looks like it is actually happening!

I am still very interested in which businesses or organizations choose to engage their constituents, which choose to listen, and which watch all this from the other side of a search engine. Blogs, podcasts, videoblogging, message boards and all the rest allow organizations to relate to consumers in a more meaningful way. It is definitely not business as usual, but it is definitely business as it should be.

Eric and I are planning a new study on higher education and its use of social media to explore another arena. We will make the findings of that study available here in the spring. I have never enjoyed research so much…..

wikiCalc goes 1.0!

Dan Bricklin’s Software Garden announced the release of wikicalc 1.0. In Dan’s words: “After over a year and a half of work (part-time), I’m finally releasing the wikiCalc web authoring system as a “1.0” product. This means it has a pretty complete set of features for producing the quality output for which it was designed, has been relatively stable for a period of time, and has a reasonable amount of documentation. People who have held off testing or using the product until this point should now start taking a look. This is the code that will be the starting point for the SocialCalc project. You’ll find the new documentation, and a link to the downloads, on the new wikiCalc Product Home Page. This new documentation includes a “Features” page giving an overview of the product, a news page with an RSS feed, an “If you are new to wikiCalc…” page, and more. The documentation on the website is much more extensive than before. There are separate pages with details about setting up “Edit This Page”, “Live Viewing”, and other technical topics. The product Help files are reproduced, too. It is written from the point of view that many users will be setting up remote-access to hosted versions of wikiCalc. I designed it to be localizable into other languages, and reportedly Russian and Polish are far along, with more on the way including German, Italian, and Japanese. (I used Zbigniew Lukasiak’s rather complete Polish translation to test a lot of the localization code and catch bugs.) One person has written code for parsing and searching the edit log audit trail that wikiCalc keeps. As I fire up the Open Source project with the Socialtext people I’ll include places to post and keep track of these things.”

“There are companies in addition to Socialtext considering providing hosted services based upon wikiCalc. One that sprung up on its own is on the iWoorx website. iWoorx adapted the wikiCalc code to create a portal targeted at business users who use spreadsheets and email daily for exchanging simpler spreadsheets. They added more advanced user administration, cool graphing capabilities, and a “test drive” capability. They let users subscribe to some preconfigured collaborative spreadsheet pages designed for coordinating globally sourced consumer products. You can try their “test drives” without signing up. They are meant as an educational tool to introduce regular business people to the “wiki-ness” of wikiCalc in a portal environment. Seeing wikiCalc integrated with animated Flash graphs (in their “Live ChartLinx” test drive) is really cool and is just the type of thing I was hoping to see from others who took advantage of the open nature of wikiCalc. I’m not involved in the iWoorx project and it makes me feel great to see what others are doing all on their own with my creation. With all of the excitement around the experimentation with products and services lumped under the term “Web 2.0” it’s time for a web spreadsheet engine that is open to all around which to innovate. I chose Perl for the implementation because it is accessible to a wide range of programmers with a wide range of abilities and is easy to get running on almost any system. … There are many important features to be added and many people to bring into the project so that it can flourish. I intend to continue devoting a lot of time to this product. Here’s what will happen next: As I wrote back last June, Socialtext is going to integrate wikiCalc functionality into their wiki system and provide hosting and support to those that want it. They are also funding an open source project around the wikiCalc code so that I can move the product forward as part of a community. This wikiCalc 1.0 code will form the base release to start what Socialtext is calling the SocialCalc project. While the Software Garden release of wikiCalc is covered under the GPL 2.0 license, Software Garden is the author of the entire wikiCalc product and owner of the copyright. There have been no “contributions”. This will change with the SocialCalc codebase. That code will be developed much more in the open and will accept contributions from others (subject to my approval for now) who will hold the copyright to their contributions. My development work on new features will be going into SocialCalc, and Socialtext will be providing a lot of developer time, too, so that is where the future action will be. SocialCalc will be released under a Socialtext Public License that, being based on the Mozilla Public License 1.1, may be more appropriate for some companies who have issues with the GPL. (For users that want code covered under the GPL, this wikiCalc version 1.0 will always be available under that license.) There will be more news about SocialCalc at a later time.” http://danbricklin.com/log/2007_01_25.htm#wikicalc1_0

MindTouch Unveils Commercial Wiki Virtual Appliance

MindTouch unveiled MindTouch Deki, a business wiki implemented as a virtual appliance. MindTouch Deki is a business software that installs quickly, giving different workgroups in organizations the ability to share information and collaborate with colleagues almost instantly and securely on their own network. MindTouch Deki is a complete pre-installed, pre-configured application and operating system that runs on any Windows or Linux machine. Scalable from small workgroups to large enterprises, it runs atop VMplayer, a free virtual appliance player from VMware. MindTouch Deki enables users to create, edit, share, search and store documents, emails, files and images securely behind a company’s firewall. With an interface that looks and works like a word processor, MindTouch Deki offers a WYSIWYG rich-text editing experience in a web browser. With the Outlook Connector, a user can work in MindTouch Deki and pull all the necessary emails in one place, convert them to wiki pages in one click and share the contents. Every wiki page in MindTouch Deki is stored in XML, which enables content to be integrated into existing web services, knowledge management, web publishing or any standards-based enterprise application. MindTouch Deki is free for the first five users and is designed for on-demand scalability; customers simply purchase more user licenses online when they are ready. The free license does not include software updates and fixes, support or certain advanced features such as Outlook Connector. A full license (for five users) starts at $995. http://www.mindtouch.com

IBM Offers Portal Solution for Small and Medium-Sized Businesses

IBM (NYSE: IBM) announced IBM WebSphere Portal Express Version 6.0, the collaborative portal solution that provides a pre-built intranet and extranet experience out of the box for immediate use. WebSphere Portal Express Version 6.0 is a new solution that allows businesses of less than 1,000 employees or departments within large organizations to be more productive and more responsive to their customers. WebSphere Portal Express provides integrated portal, document management, Web content management and collaboration capabilities in a single package with flexible pricing options. WebSphere Portal Express includes IBM Lotus Component Designer Version 6.0, a development tool that script developers, IBM Lotus Domino application designers, Visual Basic developers and others can use to create applications. IBM WebSphere Portal Express Version 6.0 will be available on January 30, 2007, and is priced at $2,300 per 20 user pack, limited to 1000 registered users, or $39,999 per processor (100 processor value units). http://ibm.com/websphere/portalexpress6, http://ibm.com/lotus/smb

IBM Announces New Enterprise Social Software

IBM (NYSE: IBM) announced IBM Lotus Connections – a business-ready social software platform, IBM Lotus Quickr – a new Web 2.0 collaborative content platform offering, IBM Lotus Sametime 7.5.1 – featuring expanded unified communications capabilities and increased interoperability with Microsoft software, and IBM Lotus Notes and Domino 8 open beta program starting this February. The new Lotus Notes client includes major upgrades to core applications and expanded integration with the new collaboration tools. http://www.ibm.com/

JustSystems to Provide xfy adapter for Notes and Domino

JustSystems, Inc. announced plans to launch its “xfy adapter” for IBM Lotus Notes and Domino. The adapter enables organizations to handle data stored in Lotus Notes and Domino databases in xfy, an application development and mashup platform for XML data. The new xfy adapter can access data stored in a Lotus Notes or Domino database, allowing organizations to leverage existing infrastructure investments and information. By combining this data with XML data from an XML database, XML documents within an organization or through Web services, it unlocks the information by presenting it visually with the xfy platform. xfy offers a wizard-like process to allow users to access external systems and applications. The XML data obtained from these sources is analyzed automatically, and displayed in a visual presentation that also enables end-users to switch the view and analyze the data from different angles. The original data is not edited or altered, so it enables organizations to comply with data security requirements. The adapter is scheduled for availability later this year. http://www.justsystems.com, http://www.xfy.com

Wikimedia

We marvelled when we saw the prestigious Encyclopedia Britannica usurped by Microsoft’s Encarta. It was a tribute to the clever utilization of multimedia and excellent marketing that leveraged Microsoft’s position in the software world. Given Microsoft’s incredible resources and market clout, it was assumed that the Encarta franchise would build and thrive to become the most heavily utilized fact resource. Therefore, it was even more shocking when Wikipedia burst onto the scene in 2001. And it’s continued evolution demonstrates that this project is no fluke. There are over 1.5 million articles and there are over 100 international versions. How is this possible? Is it simply because it is a free reference resource? I do not think so. Average consumers seem to have voted for breadth and currency over authority. More importantly, a large group of contributors and reviewers seem to feel a pride of ownership in the work of their collaboration. This phenomena has interesting implications for publishing firms.

Wikimedia now has a number of related projects including Wikibooks and Wikiversity. Wikibooks has generated 23,476 content modules for over 1000 topics in less than three years. Wikiversity is in its formative stages but plans to offer free course materials and may provide a platform for developing research topics into wikimongraphs.

It is sometimes difficult to get past the fact that all Wikimedia content is free to focus upon the powerful authoring metaphor that they have created and proliferated. These very same techniques could be used by commercial and corporate publishers. All School, College, and Professional publishers could use these techniques to refine and improve the quality of their publications. These techniques could enable publishers to keep their intellectual property much more current than is possible with today’s authoring approach. And the collaboration aspect could help learners and professionals grow by exchanging and debating ideas. In the corporate world, we need look no further than the communities established around Microsoft Sharepoint to see how valuable information can be rapidly developed and disseminated. These communities have relieved Microsoft of a tremendous support burden.

The Wiki modules are quite similar to open source code modules… More on this in a subsequent post…. Your comments are encouraged!!

QUMAS Partners with PleaseTech for Collaborative Document Review and Authoring

QUMAS announced a partnership with PleaseTech Ltd., which adds collaborative review and authoring capabilities to QUMAS DocCompliance. The partnership provides out-of-the-box interoperability between the QUMAS DocCompliance software and the PleaseTech PleaseReview software. PleaseReview reduces version control issues and creates an audit log of changes to documents. The integrated solution is available now from QUMAS and PleaseTech. http://www.qumas.com, http://www.pleasetech.com

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