The Gilbane Advisor

Curated for content, computing, and digital experience professionals

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The Glue People

The Gilbane Conference in Boston is well underway and already a raging success in my mind. Besides facilitating the “Enterprise Content Management: Myth or Reality” roundtable at the CMPros Summit, I have also moderated a session in the CM track titled “Avoiding the Big Mistakes in a CMS Project.” Both experiences were exactly the kind I hoped for — interactive, participant-driven, and enlightening. Summarizing my thoughts will likely take several blog entries — this one focuses on “the glue people” as related to the concept and in turn, the organizational reality of an enterprise content management strategy. Not software, not tools, not “which capabilities are applicable,” — just the strategy.

The glue people may very well be the answer to whether ECM strategy makes it to reality in an organization. What and who are they? The folks who manage to bridge the gap between the isolated goals and pressures of IT, business units with key content owners, and the C-level tier. As a former Business Analyst in the IT organization of a global insurance company, I know the pain of the glue people. Part psychotherapist, part geek, and part business person, glue people are often a rare breed. They must educate, facilitate, coordinate, smooth egos, see the bigger picture — the greater good, and make it home by 7PM if at all possible. They are often un-named, under-appreciated, and caught in the gaps themselves — resulting in the need to find their own psychotherapist.

BUT — the glue people can make an incredible amount of progress toward the organizational design, implementation, and evolution of an enterprise content management strategy. And — for those caught in the chaos of outsourcing, downsizing, re-organization, and downright unemployment — there’s likely never been a better time to become a glue person. (Read: technical writer, taxonomist, business analyst, etc.) If you peruse the professional services and consulting market for ECM and all its acronym children, what will you find? A lot of glue people.

Are you a glue person? What’s your title? What have your experiences been? How have you been able to gill the gaps with glue? Please step up and respond with comments! The opportunity to turn glue people into a formal, empowered, and acknowledged profession is now.

FatWire Software Announces Content Server 6.3 & FatWire Analytics

FatWire Software announced FatWire Content Server 6.3, the latest version of its content management platform, and FatWire Analytics, the newest module in the Content Server product family. Combined, these releases provide a platform for Web applications by adding analytics and design tools that enable marketers and other business users to monitor the success of online content and quickly change its delivery. These features build accountability into persuasive content initiatives and help to ensure their success. Content Server 6.3 and FatWire Analytics build on existing product family capabilities for business users to create and edit content, segment customers, and target content delivery. With FatWire Analytics, marketers and other non-technical users can now also view data on site visitor demographics and usage patterns, content usage, and campaign success. New features in Content Server 6.3 enable non-technical users to change the layout and design of content. FatWire will be available at the Gilbane Conference on Content Management Technologies in Boston this week, November 29th thru December 1st. http://www.fatwire.com

Day to Present Communique 4 at Gilbane Conference on Content Management

Day Software (SWX:DAYN)(OTC:DYIHY) announced that the company will offer special previews of its latest offering, Communique 4. Day’s newest product launched for general availability just two weeks ago. Communique 4, a JCR (JSR 170) standard compliant enterprise content management solution decouples the content management application from the underlying repository. Applications developed that leverage the API can run on any JSR 170-compliant repository. Communique 4 ships with and runs natively on Day’s Java content repository, Content Repository Extreme (CRX).

Gilbane San Francisco to take place at the Palace Hotel

For Immediate Release:

Gilbane San Francisco Set to Take Place at the Palace Hotel April 24-26, 2006; New Enterprise Digital Rights Management Conference Added; New Tracks Focus on Enterprise Search, Automated Publishing, Blog and Wiki Technologies
11/29/05

Contacts:
Evan Weisel
Welz & Weisel Communications
703-323-6006
evan@w2comm.com
Jeffrey Arcuri
Lighthouse Seminars
781-821-6634
jarcuri@lighthouseseminars.com

Cambridge, MA, November 29, 2005.  The Gilbane Report and Lighthouse Seminars today announced that the Gilbane Conference on Content Management Technologies San Francisco will take place April 24-26, 2006 at the Palace Hotel. Returning to San Francisco, the event is expanding its educational and conference programs to include in-depth discussions on enterprise search, automated publishing technologies for design-critical content, and how blogs and wikis fit into the enterprise. In addition, the event includes the new co-located Enterprise Digital Rights Management (DRM) Conference to cover content security issues.

This industry-analyst driven event brings together thought leaders and practitioners to provide attendees with actionable advice, techniques, best practices, and case studies to help successfully implement content technologies critical to their businesses. Proposals for papers are due on January 9th, but should be submitted as soon as possible. To apply visit: https://gilbane.com/speaker_guidelines.html

The Gilbane Conference on Content Management Technologies San Francisco will offer attendees with six tracks to choose from, including:

— Content Management Track (CM). This track is for attendees authoring, managing, or delivering content of any type, for everything from small websites, to knowledge management intranets, to large enterprise content initiatives.

— Content Technology Track (CT). These sessions are for IT or technically-oriented content or business managers. The material is a little more technical and looks at a select set of content-related technologies, some of which will be new to content managers.

— Enterprise Search Track (ES). Enterprise, desktop, and Internet search all have an important role to play in organizations as technologies integrated with content management systems, or other enterprise systems and as applications in their own right. This track will help attendees understand where search technology fits in projects and IT strategies.

— Automated Publishing for Marketing Track (AP). This track is designed for content managers who need to manage marketing content. This expanded track will focus on design-critical documents used in marketing and publishing that require an entirely new level of sophistication to meet the needs of design and branding professionals.

— Blog & Wiki Track (BW). Blog and wiki technology are rapidly finding their way into enterprises for collaboration, authoring, knowledge management, and in some cases, even light content management applications. This new track will look at how they are, and how they can be, used in organizations.

— Case Studies Track (CS). This track presents and examines case studies for all kinds of content-oriented applications and is supported by the Gilbane Report Content Technology Works Program. The emphasis is on all aspects of successful content-oriented implementations.

In addition to the educational and conference sessions is the Demonstration Pavilion, a forum that hosts 70+ content technology suppliers to demonstrate their latest products and features.

“We are constantly working to develop an event that will educate attendees on both universally adopted and new enterprise content technologies that ultimately help support organizations’ businesses,” said Frank Gilbane, Conference Chair. “This year we have greatly expanded our conference sessions based upon input from the end-user community. As more and more companies are recognizing, Enterprise DRM is complementary to enterprise content management and critical to corporate content strategies. We are very pleased to have Bill Rosenblatt, the pre-eminent expert in this field, join us to organize and chair our new Enterprise DRM conference.”

“DRM has taken hold in the entertainment industry, but the technology turns out to be really useful in corporate and other enterprise settings for protecting sensitive documents and enforcing information usage policies,” said Bill Rosenblatt, the Enterprise DRM Conference Chair. “I am thrilled to be working with Frank Gilbane to produce the first ever Enterprise DRM Conference in conjunction with the Gilbane Conference on Content Management Technologies. Attendees will get a real feel for this strategic technology, its business benefits, and how it fits into today’s enterprise content infrastructure.”

Conference sessions include:

— Enterprise DRM and Content Management: Technology Integration and Case Studies

— Mobile Devices and Content Security

— Content Security and Inter-Enterprise Collaboration

— Financial Services Applications for Enterprise DRM

— Enterprise DRM and IT Security Architectures

— Document Security for Small Businesses

For more information about attending or exhibiting contact: info@lighthouseseminars.com

— The Gilbane SF landing page is at: http://www.lighthouseseminars.com/gilbane_sf_06/sf_06.html

— The CM conference landing page is at: http://www.lighthouseseminars.com/gilbane_sf_06/sf_cm.html

— The E-DRM landing page is at: http://www.lighthouseseminars.com/gilbane_sf_06/sf_edrm.html

About Bluebill Advisors, The Gilbane Report
Bluebill Advisors, Inc. serves the content management community with publications, conferences and consulting services. The Gilbane Report administers the Content Technology Works(TM) program disseminating best practices with partners Software AG (TECdax:SOW), Sun Microsystems (NASDAQ:SUNW), Artesia Digital Media, a Division of Open Text, Astoria Software, ClearStory Systems (OTCBB:INSS), Context Media (Oracle, NASDAQ: ORCL), Convera (NASDAQ:CNVR), IBM (NYSE:IBM), Idiom, Mark Logic, Open Text Corporation (NASDAQ:OTEX), SDL International (London Stock Exchange:SDL), Vasont Systems, Vignette (NASDAQ:VGN), and WebSideStory (NASDAQ:WSSI). https://gilbane.com

About Lighthouse Seminars
Lighthouse Seminars’ events cover information technologies and “content technologies” in particular. These include content management of all types, digital asset management, document management, web content management, enterprise portals, enterprise search, web and multi-channel publishing, electronic forms, authoring, content and information integration, information architecture, and e-catalogs. http://www.lighthouseseminars.co

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Research & Markets Forecasts Content Management Market Size

Research and Markets announced their content management market analysis indicates that the combined software license markets at $1.3 billion in 2004 are anticipated to reach $4.5 billion by 2011. Their view of the market: “The market for enterprise content solutions relates to management of unstructured information. The ability to control enterprise content is central to IT. 90% of information transmitted on the network is unstructured. Content management offers a range of capabilities. Digital asset management, lifecycle management collaboration, web content management, storage management, Sarbanes-Oxley compliance, and document process management are aspects of the content management markets. The trend is for enterprises to depend on content management software to achieve more efficient business process operation. Enterprise content management solutions are industry specific and may span several different product sets. Market growth of the content management market segment is tied to the transfer of the paper-based enterprise to an enterprise that manages all information electronically. Publishing information to the Web is a small part of the total content management markets. Content management relates to being able to move documents, media, and images around on the network in a manner that is easy. Content management is the management of unstructured information that complements the structured transaction content that has been the entire focus of enterprise computing systems.”

Gilbane Boston Adds Live Interview on Massachusetts OpenDocument Format Controversy

Lighthouse Seminars and Bluebill Advisors announced that the Gilbane Boston Conference taking place this week has added a special live interview on Massachusetts OpenDocument format controversy. David Berlind, Executive Editor of ZDNet, will interview Morgan Reed, Vice President of the Association for Competitive Technology (ACT) live on the stage in the exhibit area of the Gilbane Conference at the Essex ballroom at Westin Copley in Boston. Thursday, December 1, 1:00 p.m. The State of Massachusetts is currently embroiled in a controversy about its decision to standardize on the OASIS OpenDocument Format (ODF). ODF competes with the Microsoft Office format, and the decision is strongly opposed by Microsoft. The Association for Competitive Technology (ACT), a lobbying organization focused on the “…interests of small and mid-size entrepreneurial technology companies…” also opposes the State’s decision. David will quiz Morgan why ACT is supporting Microsoft’s position. The Massachusetts decision is being watched very closely by other state and national governments as well as private industry, and if it stands, it will have dramatic effects on both the technology governments buy, and on the way they manage and store all their documents. This interview is a chance to hear what is really at stake, and why a lobbying organization for small technology companies would support Microsoft’s position. The interview is free for all expo visitors. The contact for Press/Media Sponsors is Evan Weisel, (703) 628-5754, evan@w2comm.com.

Mediasurface Announces Morello Web Client

Mediasurface announced the arrival of the Morello Web Client, its web-based content management interface and the company’s most recent product. Following on from its Morello Smart Client, launched last year. The Morello Web Client is almost indistinguishable from its Morello Smart Client desktop equivalent. It allows web-based content contribution through both Internet Explorer and Firefox browsers, delivering the features of Morello to everyone within the organisation, regardless of browser and operating system.

Information Mapping Releases Topic-based Document Suite for Content Mapper

Information Mapping, Inc. (IMI), provider of Information Life Cycle Solutions to the Global 1000, announced it has released a Topic-Based Document Suite for Content Mapper, including XML document Schemas in support of DITA, Mapping Object Model (MOM) and other standard document structures. Content Mapper is a Microsoft Word-based authoring tool that generates XML and integrates with content management systems (CMS). Combined with the Content Mapper Standard Schema, the Content Mapper Topic-Based Document Suite allows organizations to adopt the level of document structure that they find most practical for their business needs. Included in the document suite are tailored DTDs and Schemas for use by companies who have adopted DITA and MOM standards for content creation. DITA and MOM are complementary and can be customized to easily support additional document structures related to specific business needs or technologies. DITA is an open-source standard for topic-based authoring and information publishing. It allows authoring and effective metadata tagging for truly integrated authoring and content management. The DITA standard is being adopted by international companies including IBM, Intel, Nokia, Adobe, Autodesk and Texas Instruments. The Mapping Object Model standard (“MOM”) supports Information Mapping’s information architecture from Formatting Solutions(TM) which is used by more than 250,000 people around the globe. It supports 6 information types, hierarchical data structures, and the most common Information Mapping templates. This Schema allows users to easily import previously created Formatting Solutions documents into Content Mapper. IMI will demonstrate Content Mapper with the Topic-based Document Suite to customers, analysts and the press at the Gilbane Conference On Content Management Technologies in Boston, November 29-December 1. http://www.infomap.com

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