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Mapping Search Requirements

Last week I commented on the richness of the search marketplace. However, diversity presents the enterprise buyer with pressure to be more focused on immediate and critical search needs.

The Enterprise Search Summit is being held in New York this week. Two years ago I found it a great place to see the companies offering search products, where I could easily see them all, and still attend every session in two days. This year, 2007, there were over 40 exhibitors, most offering solutions for highly differentiated enterprise search problems. Few of the offerings will serve the end-to-end needs of a large enterprise but many would be sufficient for medium to small organizations. The two major search engine categories used to be Web content keyword searching, and structured searching. Not only is my attention as an analyst being requested by major vendors offering solutions for different types of search but new products are being announced weekly. Newcomers include those describing their products as data mining engines, search and reporting “platforms,” BI intelligence engines, semantic and ontological search engines. This mix challenges me to determine if a product really solves a type of enterprise search problem before I pay attention.

You, on the other hand, need to do another type of analysis before considering specific options. Classifying search categories, taking a faceted approach will help you narrow down the field. Here is a checklist for categorizing what and how content needs to be found:

  • Content types (e.g. HTML pages, PDFs, images)
  • Content repositories (e.g. database applications, content management systems, collaboration applications, file locations)
  • Types of search interfaces and navigation (e.g. simple search box, metadata, taxonomy)
  • Types of search (e.g. keyword, phrase, date, topical navigation)
  • Types of results presentation (e.g. aggregated, federated, normalized, citation)
  • Platforms (e.g. hosted, intranet, desktop)
  • Type of vendor (e.g. search-only, single purpose application with embedded search, software as service – SaS )
  • Amount of content by type
  • Number and type of users by need (personas)

Then use any tools or resources at hand to harvest an understanding of the mapping results to learn who needs what type of content, in what format and its criticality to business requirements. Prioritizing the facets produces a multidimensional view of enterprise search requirements. This will go a long way to narrowing down the vendor list and gives you a tool to keep discussions focused.

There are terrific options in the marketplace and they will only become richer in features and complexity. Your job is to find the most appropriate solution for the business search problem you need to solve today, at a cost that matches your budget. You also want a product that can be implemented rapidly with immediate benefit linking to a real business proposition.

MadCap Software and across Systems Integrate Content Creation and Translation

MadCap Software and across Systems announced a strategic partnership to combine technical content creation with advanced translation and localization. Through integrated software from MadCap and across, technical documentation professionals will be able to publish multilingual user manuals, online Help systems, and other corporate content for the international market from a single source. MadCap provides XML software for creating multi-channel publishing, including its product Flare for delivering context-sensitive online Help and print documentation, and Blaze, MadCap’s answer to Adobe’s FrameMaker for publishing large documents, which will be launched later this year. MadCap will also announce MadCap Lingo — an XML based integrated Help authoring tool and translation environment. MadCap Lingo offers complete Unicode support for all left-to-right language. Through their strategic partnership, the two companies will enable integration between Lingo, Flare and Blaze, and the across Language Server, a comprehensive corporate platform for the entire translation process. Providing a centralized translation memory and terminology system, it serves to control the whole translation workflow, and to network all corresponding systems and persons involved. From the project manager up to the translator and proofreader, all participants work in a consistent client/server-based work environment. http://www.across.net/, http://www.madcapsoftware.com/

A New eCollegey in Higher Ed Publishing??

Pearson made an interesting acquisition yesterday. Their acquisition of eCollege continues their corporate foray into Student Information Systems and Course Management. Last year, Pearson acquired PowerSchool and Chancery Software yielding a very strong position in Student Information Systems for the K-12 market. Clearly, they like these learning infrastructure markets for several good reasons.
1. At present, they seem to be solid businesses with only a few competitors that are poised to grow at rates exceeding their traditional textbook businesses.
2. The acquired customer base brings them many new customers and brings them closer to the students (and parents) who use their instructional products. The information about these students and the ability to reach them with additional product offerings is not to be underestimated in this digital world.
3. As the range of course materials such as content modules, learning software, simulations, educational websites, etc. continues to grow, the value of the course infrastructure technology will increase as well as provide a strategic advantage for integration with their broad range of course materials.
Last week at the Digital Book conference in New York, several speakers agreed that college textbook publishers will look more and more like software publishers over the next ten years. The reasons for this transition will center on using technology to: 1. deliver appropriate content to the student when it is needed to solve homework problems and prepare for tests; 2. integrate traditional material with innovative simulations and learning modules available from communities like MERLOT; 3. add life to static published content by enabling further exploration via web links and domain specific search engines and content repositories.
Pearson is wise to acquire successful software and technology companies to give them the pockets of technical expertise that would take many years to develop within the company. While there may be some culture clashes, this strategy should serve Pearson well and position them to maintain or expand their leadership position in educational publishing.

Thomson Learning Sold for Big Bucks!

Well, Thomson Learning has finally been sold (subject to rote “due diligence”) to private equity firms. Everyone figured it would be private equity firms that would make the purchase, partly because these firms are buying just about everything these days except your old underwear, and also because the higher education textbook market is so concentrated that even George Bush’s “I’ve never seen a merger I didn’t like” administration would have had trouble fobbing this one off. Too many children would have been left behind.

The big surprise was the price. A whopping $7.75 billion, over 3 times the annual sales of the division, and apparently roughly 15 times cash flow (see . The same article points out that “by comparison, the average cash flow multiple paid in leveraged buyouts of $500 million or more last year was around eight times cash flow, with media deals typically in the low-double digits, according to buyout industry statistics.” The price is also some 50% more than company officials originally stated they thought they could fob the division off for.

Would we say there’s a little too much cash out there looking for comfy homes? Or would we wonder why this Thomson division, much maligned by management when the sale was first announced, is suddenly as valuable as DaimlerChrysler? (http://www.nytimes.com/2007/05/15/automobiles/15chrysler-web.html)

I guess we’re stuck with Thomson’s overriding stated view that higher education just wasn’t getting with the program fast enough in an online, electronic sort of way, and so the division had to be jettisoned. (Although Thomson CEO Richard J. Harrington admitted after the sale announcement that the company had no complaints about the educational unit’s financial performance. Textbooks are, by and large, a high-margin product ).

On the other hand, memory serves to remind us that Thomson was previously determined in a fierce way to get the heck out of the news business, and now it’s about to merge with Reuters.

What I’m most cognizant of is that Thomson shares had been languishing in the mid-$30s for years before the announcement of the bold move to get rid of textbooks. Now those shares are in the $40s. A lot of senior Thomson executives have made a whole lot of cash from these recent maneuvers (not to mention the Thomson family). No senior Thomson executive was left behind (as for the the operating staff; it is not polite to ask).
(To glimpse the stock chart:

SiberLogic Announces SiberSafe DITA Edition for FrameMaker 7.2 Application Pack for DITA

SiberLogic announced the integration of SiberSafe DITA Edition with Adobe’s FrameMaker 7.2 Application Pack for DITA. With the Application Pack configured, SiberSafe automatically adjusts its integrated menu options to deliver sophisticated DITA content management from within the familiar FrameMaker environment. FrameMaker users can open a document and retrieve topic-based content along with associated dependencies such as xref targets, link targets, conref targets, and referenced images. Content reuse is streamlined and straightforward via SiberSafe’s support for content references (conrefs). And SiberLogic’s functionality is available directly from the FrameMaker menu: authoring and review assignments are automatically distributed via workflow email; each contributor has a list of tasks and knows how and when to execute them; and managers can keep track of progress and resource allocation. With additional features such as collaborative review, task analysis, and translation management, the FrameMaker/SiberSafe DITA integration aims to reduce the complexity of DITA-based technical documentation processes to a single integrated platform. http://www.siberlogic.com/framemaker/

Gilbane Boston 2007 Speaking proposals due

The deadline for submitting proposals for Gilbane Boston, November 27 – 29, 2007 is May 15, 2007. Instruction for proposals are at: https://gilbane.com/speaker_guidelines.html We will still accept proposals after tomorrow, but chances of acceptance start to diminish quickly as we start designing the program in the next couple of weeks. Remember that we always receive many more excellent proposals than we can fit into our program. Please do not be discouraged if you are not selected. We do multiple events, and may be able to fit your presentation into another conference.

Will Search Technology Ever Become a Commodity?

This week, EMC announced a collaborative research network, with this headline: New EMC Innovation Network to Harness Worldwide Tech Resources, Accelerate Information Infrastructure Innovation. Among the areas that the research network will explore are Semantic Web, search, context, and ontological views.
There is a lot to feed on in this announcement but the most interesting aspect is the juxtaposition with other hardware giants’ forays into the world of document and content search software (e.g. IBM, CISCO), and recent efforts by software leaders Oracle and Microsoft to strengthen their offerings in the area of content and search.

One of the phrases in EMC’s announcement that struck me is the reference to “information infrastructure.” This phrase is used ubiquitously by IT folks to aggregate their hardware and network components with the assumption that because these systems store and transport data, they are information infrastructure. We need to recognize that there are two elements missing from this infrastructure view, skilled knowledge workers (e.g.content structure architects, taxonomists, specialist librarians) and software applications for content authoring, capture, organization, and retrieval. Judging from the language of EMC’s press release this might just be tacit recognition that hardware and networks do not make up an information infrastructure. But those of us in search and content management knew that all along; we don’t need a think tank to show us how the pieces fit together nor even how to innovate to create good infrastructure. Top notch professionals have been doing that for decades. Will this new network really reveal anything new?

EMC does not explicitly announce a plan to make search and information infrastructure product commodities but they do express the desire to build “commercial products” for this market. They have already acquired a few of the software components but have yet to demonstrate a tight integration with the rest of the company. Usually innovation comes from humble roots and grows organically through the sponsorship of a large organization, self-funding or other interested contributors. This effort to lead an innovation community to solutions for information infrastructure has the potential to spawn growth of truly innovative tools, methods and even standards for diverse needs and communities. Alternatively, it may simply be a push to bring a free-wheeling industry of multi-faceted components under central control with the result being tools and products that serve the lowest common denominator users.

From a search point of view, I for one am enjoying the richness of the marketplace and how varied the product offerings are for many specialized needs. For the time being, I remain skeptical that any hardware or software giant can sustain the richness of offerings that get to the heart of particular business search needs in a universal way. Commodity search solutions are a long way off for the community of organizations I encounter.

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