SpringCM announced the latest release of its cloud enterprise content management platform. This latest release features new case management capabilities, helps SpringCM customers deliver more consistent execution, enhance team productivity and increase management visibility of key business processes. In addition, mobile support for iPad uses intuitive-gesture interface, but also gives access to cloud capabilities such as full-text search of corporate-content repositories. Other highlights include: Enhances quality-of-service and compliance with defined rules; Provides a status view to all case participants to improve team and customer communication; Faster responsiveness to objectives and process changes; Enables more effective internal collaboration on cases; Improves communication with customers and other service requesters; and it requires minimal IT resources. http://www.springcm.com/
Month: April 2011
I just finished a thought experiment—perhaps the first of many of its ilk—trying to analyze the efficacy of the advice gained through LinkedIn groups. I looked at one thread in one of my LinkedIn groups—Digital Book World—concerning how one goes about selecting an ebook production platform. I copied it all, cleaned it up, edited it, and looked at what the aggregation of advice really provided. The full treatment is here.
Now, just a couple of dozen groups, and several thousand threads to go…
Our latest on content globalization practices, Multilingual Marketing Content: Growing International Business with Global Content Value Chains, which infomed the presentations for the webinar Scott mentions below, was made available as a free download at https://gilbane.com/Research-Reports.html last week. We believe this report is the first study ever of global companies’ practices for managing multilingual content for marketing. The report is also available from study sponsors Across Systems, ADAM Software, Lionbridge, and SDL. Check it out!
I continue to be impressed by the new ways in which enterprise search companies differentiate and package their software for specialized uses. This is a good thing because it underscores their understanding of different search audiences. Just as important is recognition that search happens in a context, for example:
- Personal interest (enlightenment or entertainment)
- Product selection (evaluations by independent analysts vs. direct purchasing information)
- Work enhancement (finding data or learning a new system, process or product)
- High-level professional activities (e-discovery to strategic planning)
Vendors understand that there is a limited market for a product or suite of products that will satisfy every budget, search context and the enterprise’s hierarchy of search requirements. Those who are the best focus on the technological strengths of their search tools to deliver products packaged for a niche in which they can excel.
However, for any market niche excellence begins with six basics:
- Customer relationship cultivation, including good listening
- Professional customer support and services
- Ease of system installation, implementation, tuning and administration
- Out-of-the box integration with complementary technologies that will improve search
- Simple pricing for licensing and support packages
- Ease of doing business, contracting and licensing, deliveries and upgrades
While any mature and worthy company will have continually improved on these attributes, there are contextual differentiators that you should seek in your vertical market:
- Vendor subject matter expertise
- Vendor industry expertise
- Vendor knowledge of how professional specialists perform their work functions
- Vendor understanding of retrieval and content types that contribute the highest value
At a recent client discussion the application of a highly specialized taxonomy was the topic. Their target content will be made available on a public facing web site and also to internal staff. We began by discussing the various categories of terminology already extracted from a pre-existing system.
As we differentiated how internal staff needed to access content for research purposes and how the public is expected to search, patterns emerged for how differently content needs to be packaged for each constituency. For you who have specialized collections to be used by highly diverse audiences, this is no surprise. Before proceeding with decisions about term curation and determining the granularity of their metadata vocabulary, what has become a high priority is how the search mechanisms will work for different audiences.
For this institution, internal users must have pinpoint precision in retrieval on multiple facets of content to get to exactly the right record. They will be coming to search with knowledge of the collection and more certainty about what they can expect to find. They will also want to find their target(s) quickly. On the other hand, the public facing audience needs to be guided in a way that leads them on a path of discovery, navigating through a map of terms that takes them from their “key term” query through related possibilities without demanding arcane Boolean operations or lengthy explanations for advanced searching.
There is a clear lesson here for seeking enterprise search solutions. Systems that favor one audience over another will always be problematic. Therefore, establishing who needs what and how each goes about searching needs to be answered, and then matched to the product that can provide for all target groups.
We are in the season for conferences; there are a few next month that will be featuring various search and content technologies. After many years of walking exhibit halls and formulating strategies for systematic research and avoiding a swamp of technology overload, I try now to have specific questions formulated that will discover the “must have” functions and features for any particular client requirement. If you do the same, describing a search user scenario to each candidate vendor, you can then proceed to ask: Is this a search problem your product will handle? What other technologies (e.g. CMS, vocabulary management) need to be in place to ensure quality search results? Can you demonstrate something similar? What would you estimate the implementation schedule to look like? What integration services are recommended?
These are starting points for a discussion and will enable you to begin to know whether this vendor meets the fundamental criteria laid out earlier in this post. It will also give you a sense of whether the vendor views all searchers and their searches as generic equivalents or knows that different functions and features are needed for special groups.
Look for vendors for enterprise search and search related technologies to interview at the following upcoming meetings:
Enterprise Search Summit, New York, May 10 – 11 […where you will learn strategies and build the skill sets you need to make your organization’s content not only searchable but “findable” and actionable so that it delivers value to the bottom line.] This is the largest seasonal conference dedicated to enterprise search. The sessions are preceded by separate workshops with in-depth tutorials related to search. During the conference, focus on case studies of enterprises similar to yours for better understanding of issues, which you may need to address.
Text Analytics Summit, Boston, May 18 – 19 I spoke with Seth Grimes, who kicks off the meeting with a keynote, asking whether he sees a change in emphasis this year from straight text mining and text analytics. You’ll have to attend to get his full speech but Seth shared that he see a newfound recognition that “Big Data” is coming to grips with text source information as an asset that has special requirements (and value). He also noted that unstructured document complexities can benefit from text analytics to create semantic understanding that improves search, and that text analytics products are rising to challenge for providing dynamic semantic analysis, particularly around massive amounts of social textual content.
Lucene Revolution, San Francisco, May 23 – 24 […hear from … the foremost experts on open source search technology to a broad cross-section of users that have implemented Lucene, Solr, or LucidWorks Enterprise to improve search application performance, scalability, flexibility, and relevance, while lowering their costs.] I attended this new meeting last year when it was in Boston. For any enterprise considering or leaning toward implementing open source search, particularly Lucene or Solr, this meeting will set you on a path for understanding what that journey entails.
Adobe has introduced Creative Suite 5.5, a bundled package that offers all of Adobe’s designing and editing software in a single package. Adobe also planning to offer software rental options, allowing individuals to rent Adobe software, as well as plans for enterprise and student users. The Flash maker is considering offering its software to rent both on an annual basis, paid monthly, or a (more expensive) month-to-month payment plan. Rented software will check into Adobe servers every 30 days in order to check the credit card being used by the user is still valid and to make an automatic payment. If the card is not valid or has been removed by the user, the user gets a 5-day grace period for making the payments after which the software will cease to operate. http://www.adobe.com/
The iBuildApp solution has templates, is automated, and totally free to create and update, and will be integrated with blogging and CMS platforms for easy publishing. The fully functional publishing app takes just 2-3 hours to create and publish content. Just copy/paste content into pre-made templates for the iPad or add media from other CMS platforms such as WordPress, Drupal and Joomla. To integrate it requires snippets of code from iBuildApp to be inserted into the CMS code. By using this service, publishers can focus on their content and leave the formatting, publishing and distribution to iBuildapp. The finished product is built automatically by iBuildApp’s platform and all of the content, is hosted on our platform and can be updated quickly – Free of charge and no human intervention required. http://ibuildapp.com/
Nuxeo, the Open Source Enterprise Content Management (ECM) platform company, announced the availability of a new package in the Nuxeo Marketplace that connects Nuxeo Enterprise Platform (EP)-based applications and the open source Business Intelligence tool, Eclipse BIRT. The Nuxeo – BIRT Integration offers report design and access from within a Nuxeo ECM application. The Nuxeo – BIRT Integration offers integrated reporting capabilities on top of Nuxeo EP-based applications, enabling the design, rendering, and access of reports and analytics. The BIRT Engine has been integrated in Nuxeo EP, so that reporting capabilities are available without leaving the Nuxeo application, and security controls can be managed in one place. The Nuxeo – BIRT Integration package is available on the Nuxeo Marketplace. http://www.nuxeo.com/ http://www.eclipse.org/birt/phoenix/
Our 2011 report describing the current state of practice for globalizing multilingual marketing content is available now through March 31 exclusively through study sponsors Across Systems, ADAM Software, Lionbridge, and SDL.
Multilingual Marketing Content: Growing International Business With Global Content Value Chains features a major update of the global content value chain, Gilbane’s framework for helping companies plan and manage their globalization practices. The new value chain adds core competencies to the existing functional view of multilingual content processes, and it clearly ties the value chain to business outcomes.
Study data includes top business goals and objectives and the investments that marketing and localization managers are making in programs and initiatives that support those goals. The analysis covers what marketing organizations can learn from product content groups, who are generally further along the content globalization maturity curve.
The report will be available directly from the Gilbane website starting April 1. In the meantime, please visit a sponsor site to access the study, and check this blog for research highlights and insights.