Open Text Corporation (Nasdaq: OTEX, TSX: OTC) announced a major expansion of its suite of email management solutions, with new compliance features that will help customers meet email regulations in industries, such as financial services, as well as address internal requirements for email monitoring. The new capabilities include tools for capturing samples of inbound and outbound emails from massive volumes of daily messages, administering review processes and managing audits for regulators. Open Text is offering the new features as part of Livelink ECM Email Monitoring, one of two solution sets Open Text offers for managing email in Microsoft Exchange and Lotus Notes. Customers can also use the solution for internal purposes to automate managers’ reviews of employee emails. For example, on a scheduled basis, the solution can capture outbound emails on sales quotes to help ensure adherence to internal policies or to measure performance. Among the new features are a variety of options for gathering samples of emails. Customers can schedule one-time or recurring reviews; specify the amount of content to gather; and define specific search criteria, including inclusive or exclusive keywords, users, dates, domains and record classifications. Comprehensive auditing capabilities help customers demonstrate successful audits to regulators through detailed audit logs. The solution also offers a dedicated workspace for administrators, reviewers and auditors.