The recording of the DITA Webinar is now available online. Follow this link and then click on the link, “View All Recorded Events.” You can access the full set of Webinar slides here (PDF).
One of the themes of the Webinar was the use of DITA in applications beyond technical documentation and product support content. Paul Wlodarczyk of Blast Radius discussed applications of other, customer-facing content that could be structured in DITA. These include product descriptions on the e-Commerce site, including user-authored product reviews, bulletins and best practices on the customer support site, and sources like fault trees in a contact center knowledge base. DITA makes sense in these applications because of the value of such content–and the likely need to localize it.
Are people seeing other applications of DITA beyond technical documentation per se? Feel free to comment here and let us know.