Open Text Corporation said it is launching a new collaboration platform that will create a new way to work online. Called Livelink Touchpoint, the solution unifies Web conferencing, blogs, team workspaces, Instant Messaging and the ability to see the online presence of others into a single, seamless interface – a complete contextual collaboration platform to make communication and online work easier. Livelink Touchpoint is the first of many solutions to be based on Open Text’s new services-oriented development platform, called the Livelink ECM Services Architecture, also announced. Livelink Touchpoint is designed to better match the dynamics of human interaction, while eliminating the need for users to switch between applications to use different collaboration tools. For example, a user can see the presence of a co-worker online, Instant Message that person, then, with one click and within the same interface, quickly escalate that interaction into a Web meeting where the two can share documents or “white board” ideas. If necessary, the two can involve others and create a team workspace for an ongoing project. All collaboration occurs within the Livelink Touchpoint interface, with only a single click needed to add tools as the interaction progresses. Livelink Touchpoint also offers access to electronic content throughout the organization so users can easily access the information they need as they work with others online. Over the next year, Open Text will add new capabilities to further develop Livelink Touchpoint as a core collaboration interface for the Livelink ECM suite. Future enhancements include video, voice and mobile device integration. www.opentext.com/touchpoint

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