empolis GmbH announced an enhanced version of the Service Lifecycle Suite
(e:SLS), version 2.1. The e:SLS enables organizations to consolidate a fragmented knowledge base and facilitate knowledge retrieval. The e:SLS combines content integration, search, navigation, and classification capabilities with collaborative authoring. Release 2.1 adds new Solution Authoring functions such as the ability to create a Decision Tree knowledge object. With the empolis solution the Knowledge Access component is built on a search and retrieval platform that incorporates case-based reasoning, a kind of artificial intelligence that applies past experience to current situations. This augments more traditional full text retrieval to increase the likelihood that the right solution will be found. Version 2.1 of the empolis Service Lifecycle Suite is currently available. The product is Webbased and built using JAVA and XML. www.empolis.com

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