Open Text Corporation and Momentum Systems, Inc. said they will introduce a correspondence management and collaboration software solution that helps government agencies improve communication and comply with laws designed to move government online, such as the U.S.’s Government Paperwork Elimination Act (GPEA). The solution, called Correspondence Management with Livelink, offers tools for capturing, tracking and managing correspondence with the public, with legislators and with other government agencies. Correspondence Management with Livelink lets organizations track correspondence from a variety of sources, including scanned letters, e-mails, faxes, electronic documents and hand-written notes, and manage them through automated processes to ensure proper handling of requests and a timely response. Correspondence Management with Livelink transparently captures and stores all communication in virtual work packages. The system uses a tabbed interface which logically organizes correspondence and related information into Web pages. Within each work package, users can place or access relevant documents, tracking data, status information and queries for that correspondence. www.opentext.com

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