RedDot Solutions announced the launch of RedDot Live Support, a web-based customer support system that enables visitors of the Extranet to instantaneously communicate with the technical support personnel. Extranet visitors simply click a Live Support button and are connected with one of the customer support representatives. RedDot Technical Support Consultants then assist the visitors by providing information, links, graphics, or even guiding them through the RedDot Content Management Server (CMS). RedDot’s technical support representatives can handle concurrent multiple Live Support calls instead of being limited to one phone conversation. All chat conversations are logged. www.reddot.com
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