Enigma Inc. announced that its 3C Platform for content, commerce and collaboration now delivers maintenance and repair manuals and illustrated parts catalogs to wireless devices. This additional delivery option enables operators of high-value equipment to easily access thousands of pages of manufacturer-provided product support documentation, regardless of their geographic location. Using a hand-held computer or PDA that supports either the PalmOS or PocketPC operating system, field personnel can search through vast amounts of technical information within maintenance manuals and service bulletins, as well as view illustrations of parts and repair procedures. With wireless access, mechanics can significantly reduce the amount of time needed to make routine repairs, because there is no need to move from the equipment being serviced to a central shop floor workstation to locate maintenance information. By providing access to parts lists and ordering information directly on wireless devices, technicians can quickly locate and order parts on the spot without having to tie-up additional resources procuring components and completing the repair. www.enigma.com

Share