Category: Enterprise search & search technology (Page 34 of 62)

Amidst post Gilbane San Francisco business. I have been reading what everyone else has been writing about search the past couple of months. While there continues to be much speculation and gossip about the Microsoft acquisition of FAST, and which companies may soon be absorbed into larger entities, there also continues to be interesting activity among the mid-tier and start-up search vendors. Meanwhile, I advise those who aspire to acquire a search solution for “behind the firewall,” don’t wait for the “big players” to come up with the definitive solution to all your search needs because it will never happen. I’m in good company with other analysts who advise moving on with point search solutions for specific business needs. You will save money, and time because most of the new products are optimized for rapid deployment, in weeks or months, not years.

If you check out my new research report, Enterprise Search Markets and Applications; Capitalizing on Emerging Demand, June, 2008, you will find a directory to companies offering search solutions with choices for what Steve Arnold refers to as “beyond search.” Deep test drives of many of these products can be found in his report, as well. Meanwhile, new releases of products listed, and new products both continue to be announced. ISYS, Coveo and Expert System (Cogito) have brought new offerings to market in the last month and Collexis, a relative newcomer, is drawing attention to itself by demonstrating its products at numerous meetings this year.

So, keeping reading and checking out the possibilities. While you are at it, be sure to put the Gilbane Boston Conference on your calendar for December 3 – 4. We are all busy rounding out the program right now.

I am particularly interested in hearing from those of you who have participated in the selection of a search product in the past two years, implementing or deploying a system anywhere within your own enterprise. Please consider sending me a brief proposal for a presentation at the conference. For your effort, you will get to attend all the conference sessions, as well as help the audience with the needed reality checks on what it takes to conduct a selection process and follow through with implementation. I particularly want you to share your learning experiences: the good, the frustrating, and the lessons you have accrued. Professional speaking experience is not required – we want stories. [You’ll find my email on the “Contacts” page of the Gilbane site and you should also look at the speakers guidelines for additional information.]

Search for the whole enterprise vs. point solutions was the subject of some discussion, especially since our keynote speaker, Stephen Arnold gave strong guidance that you can’t think about one search solution (“product”) for the entire enterprise and all content. This is something with which I pretty much agree, in most cases.

Just emerging from the Gilbane San Francisco conference, six sessions on search and a workshop I conducted, I want to share a couple of general impressions. Details and expanded reflections will follow in the days and weeks to come.

Search for the whole enterprise vs. point solutions was the subject of some discussion, especially since our keynote speaker, Stephen Arnold gave strong guidance that you can’t think about one search solution (“product”) for the entire enterprise and all content. This is something with which I pretty much agree, in most cases. However, a question arose in one of the sessions in which a couple of presentations talked about a single search engine for what appeared to be the entire enterprise. A member of the audience asked for clarification in view of Arnold’s earlier comments.

I chose to intercede so as not to put our speakers on the defensive about what, for their organizations were very reasonable choices. Both of the cases were for research or professional services organizations with a high incidence of uniformity in the scope and type of content. They are relatively flat in structure with the bulk of the population being researchers: consultants, engineers, scientists. The applications were for intranets that were being leveraged to connect content and experts, so that from either direction (finding an expert and then looking at their content, or finding content to reveal expertise) other professionals could leverage organizational knowledge. It is a safe bet that other search does exist elsewhere in these companies, even if it is in stealth mode or embedded in other applications. Still, in general, large organizations with highly differentiated personnel with functional and disparate content requirements will find value in point search solutions that may only have purpose in a single internal domain.

To that point, if you are a finance professional or business manager you might want to sign up for a webinar this Thursday, June 26th, when I will be laying out a business case for a particular kind of search solution that is targeted at your demographic. This Apps Associates sponsored webinar also describes a solution leveraging Oracle enterprise search, but the ideas in it will give you a sense of what search can provide in your domain.

Judging from the topics presented on search, the reasons and ways in which it is being applied are more diverse than even I imagined. Opinions about what is good/bad, appropriate or not, and how to approach search technology ran the gamut of simple to complex. Two strong points of view were expressed about taxonomy vs. just tagging or letting the search engine categorize. Neither side would give an inch to the other as having an approach that is often “good enough.” It is pretty clear that hybrid solutions offering both a structured approach to search where a taxonomy is applied through metadata, and auto-categorization by the search engine without a supporting taxonomy in the background will be applied in many enterprises.

Meaning is a very large concept in every aspect of search technology and dozens of search product sites include either the words “semantic” or “meaning” as a key element of the offered technology. This is not as far fetched as search product claims to “know” what the searcher wants to find, as if “knowing” can be attributable to non-human operations. However, how well a search engine indexes and retrieves content to meet a searcher’s intent, is truly in the eyes of the beholder. I can usually understand why, technically speaking, a piece of content turns up in a search result, but that does not mean that it was a valid scrap for my intent. My intent for a search cannot possibly be discernible by a search engine if, as is most often the case, I don’t explicitly and eloquently express what, why, and other contextual facts when entering a query.

The session we have set aside at Gilbane San Francisco for a discussion on current activity related to semantic technologies will undoubtedly reveal more meaning about technologies and art of leveraging tools to elicit semantically relevant content. I suspect that someone will also stipulate that what works requires a defined need and clear intent during the implementation process – but what about all those fuzzy situations? I hope to find out.

This is the last posting before the conference this week so I hope you will add this enterprise search session (EST-6: Semantic Technology – Breakdown or Breakthrough) being moderated by Colin Britton to your agenda on June 19th. He will be joined by speakers: Steve Carton, VP Content Technologies, Retrieval Systems Corp., Folksonomies: Just Good Enough for all Kinds of Thing, Prakesh Govindarajulu, President, RealTech Inc, Building Enterprise Taxonomies from the Ground Up, and Jack Jia, Founder & CEO, Baynote.

See you in San Francisco in person or virtually thereafter.

Executives from four companies with unique products for solving search challenges within organizations will share their thoughts on what is most interesting, promising and problematic in the current market at Gilbane San Francisco, session EST-4 on June 19th. Because it is important to consider markets, this type of session gives the panel and audience a chance to recognize the perspectives of each other, sellers and buyers. I’ll be asking the executives to comment on their product strengths, with emphasis on specific value propositions for buyers. There will be an opportunity for the audience to ask questions because what is on the minds of buyers is often the most interesting for everyone to hear. When one listens to questions asked of vendors and hears responses, it reveals two important things about markets:

• Alignment that exists (or not) between what buyers want and what sellers have to offer
• Challenges both face to create value

Think about it. When individuals are tasked with selecting any technology on behalf of an organization or organizational unit, their ultimate success depends on selecting a product and company that truly supports a value proposition for that enterprise business need. While the buyer has responsibility for implementing or selecting the right implementation team, s/he rightly depends on good guidance and a healthy relationship with the purveyor of product.

When a technology company puts its product in the hands of a buyer it must do so with the confidence that its product comes with a total value package. By that I mean not just the technology but also the design, toolkit, and support team to guide its successful implementation.

No one, particularly vendors, likes to talk about negatives. However, given all the things that can go wrong for a buyer trying to manage an implementation team or for sellers who don’t anticipate expectations about their products not explored during the selection process, it is important to consider factors that lead to failure or less than satisfactory outcomes. One question I will have for vendors is to share honestly some of the challenges or disappointments about the market that are a particular point of pain for them. Bad-mouthing customers is not the answer but conveying how hard most vendors honestly try to create value and how their best intentions can be derailed through miscommunication may help buyers and sellers smooth the communication flow.

After all, don’t we all want to provide value for our internal and external customers? I think you will find the panel a receptive group: a 25+-year veteran of the information access market, a marketing executive with an international search and text analytics firm, a founder of a rapidly growing plug-and-play search solution, and a marketing VP working to position a company with a large scale solution against the “big-three” search solutions. You’ll hear straight talk and interesting value propositions.

Speakers: Margie Hlava, President, Accession Innovation, David Haucke, VP Global, Marketing, ISYS, Laurent Simoneau, President & CEO, and Rebecca Thompson, VP Marketing, Vivisimo

We have a lot of search coverage at our San Francisco conference in a couple of weeks, including a conference keynote, a track keynote, multiple panel sessions, and an in-depth workshop. To complement all of this we are offering a 20% discount to registered attendees who order Beyond Search: What to do When Your Enterprise Search System Doesn’t Work, by Stephen Arnold.

Steve is being interviewed by Lynda Moulton in the Enterprise Search track keynote, so you can pepper him with questions after you read the report. All registered attendees will automatically get an email with the coupon code to use for the discount. If you can’t make it to San Francisco you can still get the report at .

Find out more about what we’ll be covering in our search track on Lynda’s search blog. Though there is some overlap, also see the Search and Semantic Technology category.