The Gilbane Advisor

Curated for content, computing, data, information, and digital experience professionals

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About Analysts, Other Naysayers and Search

You have probably noticed a fair degree of skepticism among technology bloggers about search products and search add-ons to other products. There have been quite a few articles lately that generalize “search” into one monolithic group of technologies. You need to really read between the lines to find the “kind of” search that is meaningful to your “kind of” enterprise. If you go back to one of my first blog entries you’ll see I noted that “the market is, frankly, a real mess.” Sue Feldman has been clear that she, too, believes the field to be a “muddle.” Steve Arnold routinely lets us all know how Google’s patent filings suggest a path toward future disruptions in the search marketplace.

Why then would anyone invest in search today? Do it because there are certainly enough really good and appropriate solutions for most enterprises. These may not be in the price range you would like, and may require more overhead support to implement than you think you should need, but you cannot be paralyzed by what the “next big thing might be” because it might not happen for a really long time or at all. You may find a solution today that solves a lot of immediate searching problems for your enterprise and continues to evolve with the needs of your organization.

That said, you need to keep educating yourself and your peers. This article appeared in the paper version of Information Week Aug. 6, 2007 as The Ultimate Answer Machine, but in the online version as The Ultimate Search Engine. It conflates all kinds of search in a single message that the average non-expert buyer wouldn’t be able to sort out. In its product box you have 13 products including Web search and enterprise search mixed together with no differentiation. I’m tracking over 80 products that solve some kind of enterprise search problem and new ones come to my attention every week. Take a look at the online article and be sure to look at reader comments to see more diverse views than just mine. Think about whether what you read makes good business sense.

I could load you up with two dozen interesting articles from just the past week but recently these have caught my attention for more self-education. Check out: Fight Against Infoglut, in Information Week on April 7, 2007, Search technologies for the Internet by Henzinger, Monika. Science, pp. 468-471, 07/27/2007, and Enterprise Search – More than just Google, Analyst Perspectives Consensus Report (these last two are paid content).

Going forward, you will find some interesting perspectives on Oracle’s position in the enterprise search marketplace if you sit in on their Webinar, Oct. 10th. Finally, I hope you can attend the upcoming Gilbane Boston Conference, Nov. 27th – 29th. The case studies and panel discussions will have something for every type of solution. I’ll keep you posted on selected upcoming happenings as they appear; keep your ear to the ground and eyes focused.

Vamosa Announces Content Migrator for IBM Lotus Quickr

Vamosa announced Vamosa Content Migrator for IBM Lotus Quickr, a new way for organizations to fast start their Lotus Quickr implementation. Lotus Quickr is a Web 2.0 based collaborative content offering, designed to transform the way everyday business content, such as documents and rich media, is stored and shared, to enable more effective team collaboration for innovation. Vamosa Content Migrator for Lotus Quickr enables organizations to unleash the potential of their collective IQ faster by pre-loading documents and rich media into Lotus Quickr team places with automated content migration tools. Vamosa’s software enables faster implementation of Lotus Quickr’s set of collaborative content and team services including wikis and team blogs. By migrating content from file servers, intranets and legacy systems into Lotus Quickr’s scalable content repositories, Vamosa helps organizations implement Quickr faster. Vamosa Content Migrator for IBM Lotus Quickr software is expected to be available before the end of 2007. Pricing will be available later in the year. http://www.vamosa.com

CM/GMS Integration: Share Your Scenario

Attention, buyers and users of content and globalization management solutions! Wondering about the right integration approach for your company?
The globalization track at Gilbane Boston 2007 includes a session entitled “Integrating Content and Translation Processes: Managing Global Customer Experience.” The panel brings together two content management vendors, two providers of translation technology and services, and one middleware company that connects multiple CM and GM systems. Our goal is to explore the different options that you have when integrating the two technologies to create solutions supporting the global content life cycle.
In the session description, we promise to use “real world scenarios” to drive the panel. We’re issuing an invitation to our readers to submit suggestions for the scenarios that we’ll use for discussion. Do you have CM and GM practices that need to be streamlined? Are you planning to acquire and deploy CM/GM in the future, but not sure how to best fit the technologies together? Need fresh ideas for outmoded processes? Then think about proposing a scenario for the integration session at Gilbane Boston.
We’ll arrange a call with you to discuss your scenario and its context. If your scenario is chosen for use in the session, you’ll help us write up a description that we’ll share with the panel participants prior to the conference. Whether we choose your scenario or not, you’ll have the benefit of a little free advice from the Gilbane Group in the course of discussing your situation, constraints, requirements, etc. Please note that you need not register for Gilbane Boston in order to submit a scenario for possible use in the session. But if you do plan on attending the conference, you’ll have the option of presenting your own scenario to the panel.
Send scenarios or questions about the session to me or to my colleague Leonor. We’d welcome the chance to speak with you about this unique opportunity.

WCM in the Spotlight at CM Pros Fall Summit 2007

Web content management takes center stage at the CM Pros Fall Summit, November 26 at the Westin Copley in Boston. The keynote speaker is Salim Ismail, who heads up the Brickhouse at Yahoo, a semi-autonomous unit charged with creating cool new things for Yahoo channels. As CM Pros president, I’ll moderate a discussion on new and improved WCM technologies and how they impact content management professionals. Topics on the one-day program include choosing a WCM solution, syndicating web content, wiki/WCM convergence, “2.0” and what it really means for businesses and users, social media optimization, migrating legacy content, WCM and rich media, and more. See the program and list of presenters on the event website.

Early-bird registration fee is $295 for members, $395 for non-members through September 30. Fee thereafter is $395 and $495, respectively. Continental breakfast, lunch and post-program reception included.

CM Pros sincerely thanks its event sponsors: Astoria Software, CrownPeak, Duo Consulting, FatWire, NetReach, and Terminal 4.
Don’t delay. Sign up and get $100 discounts today!

Webinar: Secure Enterprise Search

Information required to make sound business decisions rarely lives in one place. Join Lynda Moulton, Gilbane’s senior analyst for enterprise search, and Brian Dirking, principal product director at Oracle, as they discuss the challenges involved in integrating and aggregating structured and unstructured content from disparate sources–all while ensuring security that protects high-value information.
Wednesday, October 10, 12:00 nn to 1:00 pm ET. Registration is open.

BEA and Adobe Form Enterprise Partnership

BEA Systems, Inc. (Nasdaq: BEAS) and Adobe Systems Incorporated (Nasdaq: ADBE) announced they have signed an agreement across four products. The companies will work together to provide customers with a design environment for rich Internet application (RIA) development. Separately, they will bring together application server technology to help enterprises develop customer engagement applications. BEA will bundle Adobe Flex Builder 2 software with BEA Workshop Studio, allowing developers to build cross-platform RIAs that integrate with SOA and Web 2.0 infrastructure for enterprise mash-ups. Further, every Workshop Studio developer will now have access to Flex technology for building RIAs. The agreement also calls for Adobe to distribute evaluation licenses of BEA’s application server, WebLogic Server, with Adobe LiveCycle Enterprise Suite (ES) software. The new Workshop Studio bundle includes Flex Builder 2, Adobe’s Eclipse-based IDE, and the Adobe Flex SDK, which is planned to be released under the open source Mozilla Public License. These RIAs can then be integrated with other BEA products, such as those from the company’s WebLogic and AquaLogic product families. Organizations also will be able to deploy these applications using Adobe Integrated Runtime (AIR), a new cross-operating system application runtime that allows developers to extend RIAs to the desktop. http://bea.com, http://www.adobe.com

Office 2.0

I spent two days last week at the Office 2.0 conference organized by Ismael Ghalimi. The first thing to say about it is that it is truly amazing what Ismael can put together in 6 weeks. As someone who has organized 60-70 conferences, my amazement and respect for what Ismael accomplished, while not unique, is probably more pronounced than others’.

What is “Office 2.0”? As far as I could tell the consensus in the opening panel “The Future of Work” (and in other sessions) was that it referred to any office-in-the-cloud tools, including but not limited to replications of Microsoft Office.

I would say “Office 2.0” is differentiated from “Web 2.0” by having mainly a business focus, and is differentiated from “Enterprise 2.0”, at least in terms of this event, by being more about the technology than the effects of its deployment on enterprise practices. There was some gentle push and pull between Microsoft and Google on the relative importance IT/workflow/regulations versus end-user/real-time-collaboration. When pushed on what they would be adding to future work environments, both Microsoft and SAP stressed the importance of business social networks.

Though not a business social network, in spite of a growing number of professionals using it that way, Facebook was discussed throughout the event. There was much hand-wringing and disagreement over whether people would combine their personal and professional activities, contacts, and information for the world to see. I find it hard to fathom, but it is clear that there are a number of people who are happy and eager to do this. However, just as we’ve said about enterprise blogging, it is important to separate the technology from the way it is used, and there is a big difference between using a tool with social computing-like functionality inside a firewall, and the way people use Facebook. I don’t think there is any doubt that social-computing technology has a large and important role to play in enterprises. Note however that the Facebook generation does not necessarily agree!

Ismael gave an in-depth presentation on his exclusive use of “Office 2.0” tools for organizing and producing the conference. This was a fascinating case study. I have to say that after hearing about Ismael’s experience I don’t think we are quite ready to try this at home, mainly because of the integration issues. We will look at some of the individual tools though. In fact, as Ismael warns, integration is in general the main gotcha for enterprise use of Office 2.0 technology, both between the new tools and between Office 2.0 tools and existing enterprise applications. Ismael describes the event and its organization as an experiment, given what was learned, it was surely a successful experiment.
(See some the the announcements from Office 2.0 at:

Relational and Object-Oriented Solutions Are Here To Stay

Comparing relational vs. object-oriented database use in content management is highly subjective, and can’t be generalized. That would be like saying that the movie is always better than the book it is based on. Take the Harry Potter series. While the books have been phenomenally successful, the movies are doing equally well at the box office.

There’s not a one-size fits all approach for technology either. Comparing relational and object-oriented databases needs to be done from several perspectives – notably business rationale for the end user as well as technological advantage – not just one.

On the business end, documentation is mission critical, and must be available 24×7. Relational databases like Oracle support application clustering and high availability out of the box. Customers can count on Oracle always being available, and in a global working environment, everyone can get their job done.

Many businesses need to migrate from some form of binary documentation to XML, but it doesn’t happen instantly. Using a relational database, these businesses can store their binary documentation and take full advantage of a CMS while they undertake the process of converting to XML. A relational database can also act as a single repository that stores both XML and binary content, eliminating the need for a separate file system and creates a more homogenous environment for IT.

When business demands and technology realities meet, an argument can be made that a mission critical database application like Oracle requires an amount of care and feeding to be properly maintained. There is, however, also a misunderstanding that with an XML database, an end user can simply let it run and everything is fine.

In reality, many companies like to have control over their “family jewels,” and may want the option of feeding other applications that have canned integrations to relational databases. XQuery may be great, but businesses need to search for content that can be in many forms, XML, PDF, Word, etc. Using a relational database and other technologies, it is possible to support a very robust search mechanism across over 295 different formats.

In both cases, scalability is always a concern. The user must be able to scale and manage both vertically (larger machines) and horizontally (additional machines) while maintaining the integrity of the data and 24×7 access to the system.
Relational databases provide out-of-the-box horizontal scalability, as well as the ability to acutely control how system resources are used. This is crucial in serious business applications. Relational databases can stuff entire areas of XML into a single row (such as a … with hundreds of sub tags). This can be a real advantage, especially if is the users’ only needs are to work with and repurpose that section.

In the native XML database model, the users would end up with hundreds of rows in their database because each tag is stored separately. Even if all the users wanted to do is repurpose a section, they would need to handle every single row.

The proof lies in customer deployments. Many companies have replaced object oriented databases in large part because they didn’t scale. Consequently they’ve been able to grow into very large solutions using a relational database. In fact, one global customer expects to manage a terabyte of data in their (Contenta) CMS by year’s end. Now that’s scalable.

Just as there are many business and technology needs, there are many viable alternatives, including relational and object-oriented databases. To dismiss an entire technology because of one company’s recent acquisition is a blatant sales pitch at best, and technological ignorance at its worst.

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