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Become a Technology Acquisition Star

We’re moderating a session entitled Successful Processes for Selecting a Content Management System: How to Become an Expert in Technology Acquisition at DocTrain East 2007, Thursday, Oct 18, 3:30 pm to 5:00 pm.

The session begins with a discussion of why technology acquisition is not about tools, but about assembling capabilities that lead to competitive advantage for your organization. We walk through two scenarios that draw on our recent experience helping users acquire XML publishing and web content management technologies. The fun begins when we turn to a panel of experts who will share what they’ve learned about making a business case, distilling requirements, crafting great RFIs and RFPs, developing the short list of suppliers, and scoping a successful proof-of-concept. We’ll also look at acquiring software as a service and how the acquisition process is different from acquiring licensed software solutions.

The goal of the sesson is show attendees how to develop the skills to lead a successful technology acquisition process. If you’re interested in the topic but can’t make it to the conference in Boston this week, send us email and ask for our presentation materials. We also welcome comments from readers who’d like us to address a specific question during the session.

Webinar: Do You Know Your Quality Quotient?

Multilingual business communication keeps the wheels of global commerce spinning. High quality content drives us forward, while poorly translated content can bring business to a halt. What’s the “quality quotient” of your multilingual content? How can you measure it? More importantly, how can you use it to bring continuous improvement to your global content life cycle?
Learn more about quality strategies for multilingual content in an upcoming webinar featuring Gilbane’s Leonor Ciarlone and Shannon Zimmerman, founder and president, Sajan, Inc. In this interactive online panel discussion, Leonor and Shannon present the multilingual quality quotient principle and show you how to incorporate it into an enterprise global content lifecycle strategy.
Register Today
Wednesday, October 24, 2007
11:00 AM – 12:15 PM EST
Attendees and registrants will receive an advance copy of the new Gilbane Group white paper, Quality In, Quality Out: The Role of Technology in the Global Content Lifecycle.

Collaboration and Expertise Bring Focus to Enterprise Search

The topic of the month seems to be “social search;” I confess to being a willing participant in this new semantic framing of a rash of innovative new tools for enterprise search products. I would, however, defer to the professional intent of some great new features by stressing that this is really a next step in bringing collaboration closer to where expert knowledge workers do their work. As I view enterprises with a heavy research component, 10 – 30% of the average professional’s time is spent in a search environment. In other words, we all spend a lot of our day just looking for “stuff.” We also spend a significant amount of time in meetings, exchanging emails, and making presentations. More and more of us contribute to collaboration spaces where we work together on various types of document production.

Putting together the work habits and needs of a time-poor and information-rich community of knowledge workers in a post-processing environment where they can “mash up,” tag and commentate their search discoveries is a natural evolution of search technology. It is remarkable to see how search companies that are serious about the enterprise market (search within and for the enterprise) are rapidly turning out enhancements for their audiences, now that they are convinced that “Enterprise 2.0” has a boatload of early adopters in the wings. Search should always be about connecting experts and their content. Add collaboration and the ability to enrich search results by searchers for the benefit of their colleagues and you have a model for, soon-to-be, heavily adopted products.

That pretty much sums up how we should be thinking about “social search” in the enterprise. You can hear more of my views in a KMWorld Webinar, Using Social Search to Drive Innovation through Collaboration next Tuesday in a presentation sponsored by Vivisimo, one of the leaders in this area.

The week had plenty of virtual ink devoted this topic so you might want to check out these two articles with more commentary. The first was in eWeek, by Clint Boulton, Vivisimo Marries Search, Social Networking. The second shows that Google is on the bandwagon, as well, Google Enterprise Search gets social, a blog entry at C|Net News.com by Rafe Needleman.

Submitting Proposal Requests to Vendors

While WCM needs-analysis and generation of a master requirements document (MRD) usually prove to be quite in-depth undertakings for most clients, the RFP submitted to vendors should aim to be as simple and concise as possible. Here’s why.

When vendors receive a very long, nuanced description of a functional requirement, it becomes easier for them to craft a response that technically satisfies the requirement and simultaneously to withhold other relevant and more meaningful detail. On the other hand, when vendors receive a brief description of a functional requirement or category, along with specific instructions to provide as much detail as possible (at risk of not receiving credit if enough detail is not provided), they often feel compelled to write as much they can. The abundance of information found in such responses usually allows the customer to discern just how well a vendor’s products or solutions match line items in the MRD.

Recommendation to Gilbane clients: After detailed needs analysis and creation of an MRD, pare the language for each functional criterion in the RFP to a somewhat general level. For example, rather than inquiring specifically about content locking models (along with the other 20-30 minute components within library services) ask instead for a complete description of what the vendor’s solution provides in the library services category. It is essential to state that more detail in the response is better than less, and that if a vendor omits relevant information, they may not receive full marks for that category. Following this suggestion, you will be surprised at how much more insight you gain from vendors RFP responses.

Trust is a Pact between a Vendor and Its Customer

There is nothing more disappointing to a consultant than to learn that a project in which you gave significant guidance to a client is experiencing a project meltdown…except maybe having everything get off to a positive start only to falter due to problems with the technologies being implemented. I have been burned several times lately and that surprises me because, as a former software vendor myself, I have pretty deep skepticism when it comes to overblown claims and can usually spot the companies I wouldn’t want my clients to trust. This was not one of them.

It is hard to deal with situations that you didn’t consider likely. A big one is a broken promise, even if it is implicit, not explicit. For a vendor to deliver a solid CMS product with a buggy search interface to toggle between keyword and metadata search is one thing. My client spent months getting it to work so that users could seek by keyword or on explicit metadata fields. They rolled it out and it was “OK,” if not great. But after much discussion with the vendor about the bugs, my client was pressured into adopting an upgrade to “solve the problem.” Unfortunately, the upgrade was an experience from hell, but worse was the fact that the old search controls no longer worked and there was no way to search metadata any longer. Having predicated the procurement on being able to search metadata… well, you get the picture.

What happened to the old motto of “first do no harm?” In my world that means you never release an “upgrade” that subtracts functionality. In the words of my client, “we consider this a major regression.” I consider it a serious breach of trust between them and the supplier but also between me and my client. Why would they ever trust my guidance about the solidness of a vendor again? Guess I have my work cut out for me to find some recourse for my client.

On a much more positive note, I will be offering commentary on the subject of trust and technology solutions when I participate in my first Gilbane Webinar with Oracle’s Brian Dirking, Wednesday, October 10th. The title is The Trust Factor: Secure Enterprise Search for High-Value Content and it will include some key considerations when considering your path to a successful search implementation. I’m still optimistic and enthusiastic that you can implement an excellent search solution for your organization if you really chose your strategy, your technology and your business partners carefully and I’m teaming with Oracle to reinforce that message.

It is free, so click on the title to sign up, even if you are in the beginning stages of your quest for a search product. I hope you will join us for the discussion.

Translations.com and Adams Globalization Announce Merger

Translations.com, a leading provider of technology-enabled language solutions, announced that it has completed a merger with Adams Globalization, a localization service provider with over 25 years’ experience. Financial terms of the deal were not disclosed. Austin-based Adams Globalization will become a division of Translations.com and will continue to be led by current President Bernd Cafulli, a veteran of the localization industry. Cafulli will join the senior management team of the combined companies and report to Translations.com Vice President, Hans Fenstermacher. Fenstermacher joined Translations.com as the result of a merger in May 2006. Allan Adams, Founder and Chairman of Adams Globalization, will be retiring from the business. Adams’s localization services team will remain in place and continue to serve their clients going forward.

Recosoft Ships PDF2Office Personal v4.0 and PDF2Office Standard v4.0

Recosoft Corporation has started shipping PDF2Office Personal and PDF2Office Standard v4.0 for Windows. DF2Office Personal and Standard v4.0 represents a major upgrade to PDF2Office Personal and Standard v3.0. PDF2Office Personal and Standard v4.0 interface with the Office 2007 product family via the ribbon interface and complies with Windows Vista. Both PDF2Office Personal and Standard contain 200+ new enhancements and improvements. Additionally, PDF2Office Personal and Standard take advantage of modern multi-core processor systems resulting in conversion performance improvement through its client-server architecture. PDF2Office enables you to recover the data stored in PDF documents, making them available for use by anyone. Since PDF2Office interfaces directly with the Microsoft Office family of products it is not necessary to acquire and install additional PDF editing software and tools. PDF2Office Personal and Standard v4.0 now includes the latest PDF Reconstruction v4.0 engine offering enhancements when converting PDF documents; including enhanced table recognition and processing, graphics processing, complex layout and PDF data recognition. Gradients in PDF files are also processed and limited clipping path support have also been introduced. PDF2Office Personal 4.0 and Standard v4.0 are available immediately from $29. USD. http://www.recosoft.com/

Day Software Expands Technology Relationship with IBM

Day Software (SWX:DAYN)(OTCQX:DYIHY) has expanded its technology relationship with IBM by joining the IBM ECM ValueNet Partner Program. Day’s Communiqué Web Content Management (CQ WCM) and Communiqué Digital Asset Management (CQ DAM) applications have been integrated with IBM FileNet P8 providing a single comprehensive solution for managing digital content. Day and IBM will work together throughout the implementation process, through training, delivery, feedback and documentation, to provide the most relevant ECM solution for joint customers. http://www.day.com

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