Curated for content, computing, and digital experience professionals

Author: Leonor Ciarlone (Page 12 of 13)

The Glue People

The Gilbane Conference in Boston is well underway and already a raging success in my mind. Besides facilitating the “Enterprise Content Management: Myth or Reality” roundtable at the CMPros Summit, I have also moderated a session in the CM track titled “Avoiding the Big Mistakes in a CMS Project.” Both experiences were exactly the kind I hoped for — interactive, participant-driven, and enlightening. Summarizing my thoughts will likely take several blog entries — this one focuses on “the glue people” as related to the concept and in turn, the organizational reality of an enterprise content management strategy. Not software, not tools, not “which capabilities are applicable,” — just the strategy.

The glue people may very well be the answer to whether ECM strategy makes it to reality in an organization. What and who are they? The folks who manage to bridge the gap between the isolated goals and pressures of IT, business units with key content owners, and the C-level tier. As a former Business Analyst in the IT organization of a global insurance company, I know the pain of the glue people. Part psychotherapist, part geek, and part business person, glue people are often a rare breed. They must educate, facilitate, coordinate, smooth egos, see the bigger picture — the greater good, and make it home by 7PM if at all possible. They are often un-named, under-appreciated, and caught in the gaps themselves — resulting in the need to find their own psychotherapist.

BUT — the glue people can make an incredible amount of progress toward the organizational design, implementation, and evolution of an enterprise content management strategy. And — for those caught in the chaos of outsourcing, downsizing, re-organization, and downright unemployment — there’s likely never been a better time to become a glue person. (Read: technical writer, taxonomist, business analyst, etc.) If you peruse the professional services and consulting market for ECM and all its acronym children, what will you find? A lot of glue people.

Are you a glue person? What’s your title? What have your experiences been? How have you been able to gill the gaps with glue? Please step up and respond with comments! The opportunity to turn glue people into a formal, empowered, and acknowledged profession is now.

Post-Show Update: Content Management Live!

Well, Mary and I just finished the Content Management Live! show and I can honestly describe it as “fun!” Great hosts, great email questions, and overall, a excellent opportunity to educate others on content technologies. Thanks to Scott Draughon and Scott Abel for inviting us to participate.
The audio feed is available from the Past Programs link on MyTechnologyLawyer.com for those of you who could not join us. We covered the gamut of topics across CM systems, issues, and deployments including functionality categories, market choices, gathering consensus, developing RFI/RFPs and more. An hour goes by quickly however, so feel free to email myself, Mary, or mytechnologylawyer.com if you have more questions or issues you’d like to discuss. We’ll do our best to get to all of them!


Thanks for listening!

Reminder: CM on the Airwaves!

Mary and I are the guest speakers on the technology radio show “Content Management Live!” today at 1:00 pm EDT. Hosted by mytechnologylawyer.com, our topics include the current market landscape for solutions, buyer considerations when choosing technology, and “the cost of doing nothing.”
Listen live!
This series focuses on CM and content technologies; past programs can be accessed from the broadcast schedule. Join in or send a question in advance via email to: radio@technologylawyer.com

To ask a question live, call: 866-MTL-SHOW (toll-free)

Content Technology Works! — DAM’s Role in Brand Management

Simple truth: there’s no better way to judge the effectiveness of content technologies than by listening to the people that implement them.

When I transitioned from the corporate to the analyst world, I was determined not to fall into the “continental divide” that often disconnects pundits from practitioners. I’ve found that authoring case studies is one of the best ways to avoid the abyss. The process is rewarding in many ways, but the most profound is the ability to connect the dots between the potential impact of content technologies and real-world results.

Another simple truth? Content technology works. CTW’s newest case study on Whirlpool Corporation’s implementation of digital asset management is proof positive. The story describes the journey from departmental DAM to an enterprise brand management infrastructure as told by Whirlpool’s Creative Works organization. Their successes are admirable; their experiences are best practices material; their candor provides vital advice for content technology adopters.

Although I am certainly biased, this case study is well worth the read. Check it Out!

Anticipating Amsterdam

When I first read Frank’s post on the Future of Content Management debate in Amsterdam, it made me want to buy a plane ticket for just this one session. I’ve always liked these kinds of sessions – keynotes with thought leaders, the analyst panel, the “One Minute with a Vendor” panel, etc. I find them spontaneous, “off-the–cuff”, surprising, and real. They let actual users with bonafide concerns put competing vendors and analysts “in the hot seat” — in a forum without notes, prepared remarks or static research documents. It’s a real-time google of some of the most interesting minds in the business.
Regarding the keynote panel questions, here are some points to ponder IMO. Comment on this post or Frank’s original to submit your questions directly to the Amsterdam keynote panel or vendor panel.

  • The portal market is not dead unless you’re an analyst. The “portal” – sans the focus on vendor revenues that often define the “market” – is a concept, a strategy, a (dare I say it?) KM goal – that seeks to improve the productivity of a workgroup or enterprise through a common environment that promotes collaboration, communication, and efficiency within disparate business processes. My corporate interactions over the last year prove indisputably that this “concept” is pervasive throughout business drivers for technology purchases. So, do predictions of portal market death represent a fine example of analyst-vendor-customer disconnect? Does the SOA momentum hint at a portal market re-birth under a different label? Successes from “last pure-play standing” vendor Plumtree suggest that death is premature.
  • As I’ve said before, market competition between best of breed versus enterprise suite is alive and well. For an opinion from the vendor trenches, a CMSWatch Point-Counterpoint interview is a good read.
  • In terms of the keynote panel’s discussion on “what is a content platform” and Longhorn impact, what about Tiger? It’s been a lot of fun to monitor the headlines over this question. Beyond that amusement, the serious focus on content and search from the OS players is certainly good fodder for the content platform discussion.

With less than a week to go before the conference, I’m still tempted to buy a plane ticket – but that tax refund is long gone. I’ll just have to rely on live-blogging.

Everyone’s A Publisher

The impact of the Internet on most things personal and professional could be the life’s work of many a sociologist. How we shop, play games, read newspapers and books, and even how we fall in love doesn’t escape redefinition and change. From my perspective, its how we communicate that’s one of the more interesting topics. Safe to say that 10, perhaps even 5 years ago, stating that “everyone’s a publisher” would be quizzical. Now, evidence abounds.

In terms of “social” publishing, blogs and wikis certainly top the list of examples. These days however, those who chat, shop or place a classified ad in a newspaper can also be called a social publisher. And that’s a lot of people.

Granted, the usability of online forms for these types of tasks is usually exceptional enough to hide this fact. But the underlying result immediately publishes opinions, product reviews, and ads to the broadest communication vehicle available today. Even better, the tools are intuitive, fast, cheap, in some cases, free.

In terms of “corporate” publishing, the once contained group of professionals who publish to the Internet is no more. Formalized content technologies allow personnel across most, if not all business units to redefine information creation and delivery — toward the goal of eradicating Web publishing bottlenecks.

The tools in this arena, a.k.a content management systems and according to IDC, “dynamic enterprise publishing products”, certainly don’t boast the same reputation as those for social publishing. In fact, evaluation criteria such as usability, speed and cost often contradicts the notion of “intuitive, fast, and cheap.”

Still, the content technologies software market continues to redefine corporate publishing and support the fact that indeed, “everyone’s a publisher.” And every so often, there’s a real grassroots example of the ever-expanding definition of corporate publishers who create and deliver Web content on a daily basis. From my perspective, Macromedia provides the most recent example.

Since introducing Contribute in December of 2002 for a mere $99, Macromedia has enjoyed consistently growing sales for the past 2 ½ years for this desktop Web content and creation tool. In fact, the company has shipped over 360,000+ seats in less than three years based on the mantra “Web Publishing for Everyone.”

According to the company, users from its business and consumer markets are responsible for the uptake, bolstering a 165% and 258% year-on-year revenue growth respectively. Christening its Web Publishing System in July 2004 with a similar mantra, Macromedia now boasts 250 enterprise customers according to its latest product update release. Both products are included in the company-defined “Information Convenience” category.

Certainly, reputation and marketing have helped Macromedia establish a formidable presence in the corporate publishing arena. A savvy partnership with eBay will surely make a mark in the social publishing arena by introducing Contribute to thousands of consumers.

It’s my opinion, however, that Macromedia’s growth numbers can also be attributed to the fact that everyone is, or at least wants to be, a publisher. And the Internet makes it possible.

Example: in the enterprise, the definition of “everyone” has morphed from the traditional publisher roles such as Webmaster or technical writer into the evolving responsibilities of business unit representatives across a wide spectrum. Borrowing from Field of Dreams, it’s pretty clear that “if you build it, they will come.” Yes, of course it depends how and what you build, not to mention how much it costs! The point is however, that the corporate publishing audience is ready and waiting.

Enterprise Blogging: War Stories

There’s been at least one very public war story from the field in terms of enterprise blogging sans corporate policy – and this one has a fatality. Seems that Mark Jen’s foray into blogging on his experiences as a Google employee went awry pretty quickly. Despite a single-day record of 60,000 unique visitors, Google was not amused by the inclusion of “sensitive information about finances and products.” Here’s the full story.
Jen is no longer a Google employee, fired on Jan 28th after 11 days of work. He maintains that Google gave him no reason for the termination. He continues to blog at 99zeros with a subhead of “Life After Google.”
Although many may remain skeptical about blogging’s potential impact on enterprise collaboration and productivity, the evolution of use should spur enterprises to take a look at P&P development sooner, rather than later.

“What Makes An ECM Suite?”

As content technology solutions continue their evolution toward infrastructure components, it begs an answer to the question, “define ECM suite.” There’s certainly no single definitive answer among vendors. However, there are clear trends in terms of the transformation of what were once specialized capabilities into those now considered commodity items. This is not uncommon in software evolution, as Bill Trippe pointed out in a February 2004 Gilbane Report, reminding us that even spell-checking used to be a separate application in days gone by.

Clearly, version control and check in/check out functionality moved to the commodity level long ago in the content technologies market. More recently (and more interesting) functionality shifts in the ECM suite market include email integration, identity and role management, search, and management of broader content types such as rich media and fixed assets. One needs only to review recent suite upgrades by vendors such as Stellent and Hummingbird for confirmation of this evolution.

Organizations making a suite purchase should be aware of these trends; they will surely effect the viability of short and long-term implementation strategies for both IT and business units. Awareness of vendor heritage is also important:

  • Did the suite evolve from a vendor with specialization a content technology solutions such as WCM, DAM, or DM?
  • Did the suite evolve from a platform player now moving into content technology specializations?
  • Did the suite evolve due to aquisition or in-house expansion of specialized solutions?

While not making any claim to “which is better,” I would strongly advise buyers to be aware of vendor heritage, understand the breadth of commodity functionality, and evaluate the depth of expertise in “checklist” evaluation items such as technical support, professional services, and developer resources.

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