I am delighted that I’ve just completed my first solo paper here as an analyst: Looking Outside the CMS Box for Enterprise Website Governance. I say solo, but I ought to start by saying I’m grateful for having had a great deal of support from Mary Laplante as my reform from vendor to analyst continues.
This paper has allowed me to pick at a subject that I’ve long had in the back of my mind, both in terms of CMS product strategy and of what we, as content management professionals, need to be cognizant of as we get swept up in engaging web experiences – that of corporate content governance.
When I write and talk about web engagement or the web experience, I often refer to the first impression – that your website meets all of your audience, prospects, customers or citizens. They don’t all see your shiny headquarters building, meet the friendly receptionist or see that you have todays copy of The Times on the coffee table – but they do see your website.
Mistakes such as a misspelling, an outdated page or a brand inconsistency all reflect badly on your attention to detail. This tarnishes the professionalism of your services, the reliability of your products, and attention you will pay to meeting consumer needs.
Of course, when those lapses are related to compliance issues (such as regulatory requirements and accessibility standards), they can be even more damaging, often resulting in financial penalties and a serious impact on your reputation.
I see this governance as the foundation for any content driven business application, but in this paper we focus on website governance and aim to answer the following questions:
- What are the critical content governance risks and issues facing the organization?
- Is your CMS implementation meeting these challenges?
- What solutions are available to address governance needs that are not addressed by CMS?
The paper is now available for download from our Beacon library page and from Magus, who sponsored it.
Magus are also presenting business seminars on website governance and compliance on October 12 in Washington, DC, and October 14 in New York. My colleague Scott Liewehr will be presenting at those events, drawing on the analysis in the Beacon as part of that seminar program. You can learn more about those events and register on the Magus website.
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