It has been a week since the annual Gilbane Boston 2007 Conference closed and I am still searching for the most important message that came out of Enterprise Search and Semantic Web Technology sessions. There were so many interesting case studies that I’ll begin with a search function that illustrates one major enterprise search requirement – aggregation.
Besides illustrating a business case for aggregating disparate content using search, the case studies shared three themes:
- Search is just a starting point for many business processes
- While few very large organizations present all of their organization’s content through a single portal, the technology options to manage such an ideal design are growing and up to supporting entire enterprises
- All systems were implemented and operational for delivering value in less than one year, underscoring the trend toward practical and more out-of-the box solutions
Here is a brief take on what came out of just the first two of seven sessions.
Small-medium solutions:
- Use of ISYS to manipulate search results and function as a back-office data analysis tool for DirectEDGAR, the complete SEC filings, presented by Prof. Burch Kealey of the University of Nebraska. Presentation
- Support for search by serendipity across the shareable content domains of members of a trade association (ARF) by finding results that satisfy the searcher in his pursuit of understanding with Exalead, presented by Alain Heurtebise CEO of Exalead. Presentation
- A knowledge portal enabling rapid and efficient retrieval of the complete technical documentation for field service engineers at Otis Elevator to meet rapid response goals when supporting customers using a customized implementation of dtSearch, presented by project consultant Rob Wiesenberg of Contegra Systems, Inc. Presentation
Large solutions calling for search across multi-million record domains:
- Hosted Vivisimo solution federating over 40 million documents across 22,000 government web sites accessible with search results clustered; it records over a half million page views per day on http://USA.gov and was deployed in 8 weeks, presented by Vivisimo co-founder Jerome Pesenti. Presenation
- Intranet knowledge portal for improving customer services by enabling access to internal knowledge assets (over half a million customer cases with all their associated documents) at USi (an AT&T company) using Endeca, a search product USi had experience deploying and hosting for very large e-commerce catalogs, presented by development leader Toby Ford of USi. With one developer it was running in six months. Presentation
- Within a large law firm (Morrison Foerster) and the legal departments of two multi-national pharmaceutical companies (Pfizer and Novartis), Recommind aggregates and indexes content for numerous internal application repositories, file shares and external content sources for unified search across millions of documents, contributing a direct ROI in saved labor by ensuring that required documents are retrieved in a single search process. Presentation
In each of these cases, content from numerous sources was aggregated through the crawling and indexing algorithms of a particular search engine pointed at a bounded and defined corpus of content, with or without associated metadata to solve a particular business problem. In each case, there were surrounding technologies, human architected design elements, and interfaces to present the search interface and results for a predefined audience. This is what we can expect from search in the coming months and years, deployments to meet specialized enterprise needs, an evolving array of features and tools to leverage search results, and a rapid scaling of capabilities to match the explosion of enterprise content that we all need to find and manipulate to do our jobs.
Next week, I will reconstruct more themes and messages from the conference.
