Actuate Corporation announced a strategic OEM agreement with Banter Inc. Banter has embedded the Actuate Information Delivery solution within Banter Self Help and Reply applications to provide customers an in-depth look at client service and client communications activities. As an integrated solution within the Banter Self Help and Reply applications, Actuate delivers in-depth analysis into what is happening within a business. The Actuate Information Delivery solution can be used to track customer trends and message volumes. The Actuate reports allow business units within an organization to track the effectiveness and productivity of specific departments or groups of agents.www.banter.com, www.actuate.com