OASIS, the Organization for the Advancement of Structured Information Standards, welcomed Scott McGrath to its staff in a newly-created position, Member Services Manager. In his new role, McGrath will have responsibility for activity coordination and communication for the more than 130 members of the non-profit international consortium dedicated to XML interoperability. McGrath brings to OASIS more than 10 years experience developing customer service systems and staff, most recently with the world’s second largest member organization, the American Automobile Association. As senior liaison between members, all AAA business units and suppliers/contractors, McGrath served as ombudsman, mediator and conflict resolution expert, supervised mediation and quality measurement staff, executive service call center, and correspondence staff and developed quality tracking, measurement, reporting/organizational learning systems. McGrath also brings a wealth of experience in developing database-driven business systems and service quality assessment/manage

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