A “dialect” of XML specifically designed to let on-line businesses and service providers manage the delivery of services to their customers across extranets has been developed by Manage.Com. The new manageXML language enables users of Manage.Com’s FrontLine e.M eBusiness management software to create a set of document-like descriptions of managed objects, including Internet infrastructure devices, transactions and business processes. The documents, which establish inter-object relationships and dependencies, supply FrontLine e.M with the basis for provisioning services and taking corrective action. manageXML can model not only physical objects but also logical entities. This is essential in representing logical objects such as managed services, for example, and modeling eCommerce sessions that simulate a user’s progress through a series of transactions. manageXML has four major components: object data sources, object definitions, service management logic and service control panels. manageXML Included with manageXML is an Authoring Kit that provides software tools, templates, examples and documentation designed to facilitate the creation, validation and testing of manageXML documents. Key components of the kit include manageXML authoring tools, which help vendors and integrators wishing to build new manageXML documents using previously defined vendor-specific documents or transfer managed definitions originally created as SNMP MIBs; the manageXML static validator, which ensures correct syntax and format of documents created in manageXML; and a manageXML object validator, which enables correct formation of manageXML documents. manageXML and the manageXML Authoring Kit are available free of charge to users of Manage.Com’s FrontLine e.M software. In addition, an initial set of manageXML documents, developed by Manage.Com, is available now for six managed objects: Windows NT, IIS, SQLServer, Microsoft Exchange, MIB II and the Cisco 2500/7000 routers. A second set of documents, to be available in January, will cover HTTP transactions, UNIX, Oracle, Apache, Netscape Enterprise Server, Check Point Firewall-1, POP3, Cisco Catalyst 5000 and Cisco PIX Firewall. www.manage.com