IMA announced it is partnering with IBM and FileNET to deliver solutions that integrate customer-focused, front-office activities with transaction-oriented back-office processes. Based on IMA’s EDGE software, this new platform combines the latest in Web and e-commerce software, computer-telephony integration (CTI) and call center/customer interaction technology, and FileNET integrated document management (IDM) software. This new platform enables comprehensive management of customer information to maximize ROI and increase revenue and profit opportunities. The end result is faster implementation of integrated solutions using proven, reliable components that work together easily and can maximize system lifetime value.