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Below are the results of the survey we conducted on which questions we should ask our keynote panel on the Future of Content Management. Each question, except for the last, was multiple choice. The 3 choices were:
A. This question is important to me
B. This question is not important to me, but is interesting
C. This question is not interesting
There were 140 total respondents. We will likely blog about the results of the debate after the conference.
1. What are the top 3 technologies that must be considered in any content management strategies in the next 12-24 months? — (136 respondents)
2. How will the new SharePoint Server's CM capability affect the CM market? — (137 respondents)
3. Are search 'platforms' going to replace CMSs as the primary user entrance to content repositories? — (137 respondents)
4. Is there such a thing as 'Web 2.0', is there a Content Management 2.0'? If so, what are they? — (138 respondents)
5. How will Blog and Wiki tools be used in enterprise content applications? How are they being used today? — (138 respondents)
6. Does social software tagging or 'folksonomy' have a role to play in enterprise content applications? — (136 respondents)
7. What is the number one advantage, and the number one disadvantage of each of the approaches represented on the panel (ECM suite, CM application, infrastructure CM, hosted CM, open source CM)? — (137 respondents)
8. How is widespread adoption of RSS/Atom going to affect content delivery? And what does this mean to enterprise content management or publishing strategies? — (137 respondents)
9. If we had this same panel next year, which of the companies on the panel would not be here? Why? — (136 respondents)
10. Which other technologies associated with Vista and Office 2007 are important for enterprise content or publishing applications? — (137 respondents)
11. Are there authoring tools on the horizon that are both user-friendly and capable of authoring for both electronic and print output? — (135 respondents)
12. How will Oracle's acquisition of Stellent change Oracle's approach to CM solutions and their relationship with their CM partners? — (138 respondents)
13. What is the future of software as a service, and is it appropriate for enterprise content applications like content management, authoring, etc.? — (137 respondents)
14. How are translation and localization requirements affecting content management strategies and what changes in technology and strategic direction can we expect in next year or two? — (136 respondents)
15. Is there any breakthrough search technology on the horizon that will affect intranet or extranet applications in the next 18 months? — (138 respondents)
16. How will the tension between content control and collaboration be resolved? Or will it? — (136 respondents)
17. Are there any breakthrough classification or metadata tagging technologies on the horizon that will significantly impact content management strategies? — (134 respondents)
18. Is there a future for stand-alone BPM products? Or will they be integrated into ECM and other enterprise applications? — (137 respondents)
19. What infrastructure technologies might we see in the next 18 months that will affect enterprise content applications? — (137 respondents)
20. What additional questions would you like us to ask the keynote panel or the analyst panel? — (40 respondents)
These are unedited, except for a few obvious spelling corrections:
- Do you (see) ongoing consolidation of site search, CM and web analytic tool vendors?
- Future of open source development, especially in office content apps (e.g., OpenOffice)
- I'd like to ask a variant of question 5 - What role will structured wikis and structured blogs play in enterprise content management?
- Do you see a trend towards complete web solution products or towards CMS as a toolkit that helps build a solutions? Or is there room for both?
- When will we see XML tagging and metadata more accessible in PDF viewing types of applications allowing for specific access to sections of content?
- Are there Web 2.0 content technologies on the horizon that are going to eclipse existing CMS offerings?
- Should I pursue Web 2.0 content solutions rather than invest in existing content infrastructure offering?
- Will blogs and wikis be improved enough in the future to replace traditional authoring tools?
- I'm surprised that the most significant questions around content administration are not being asked. For example, technologies which use the label "Content Management" offer very little in the way of 'managing' the content -- in the same way that one would expect to manage data.
Questions related to interaction challenges are more interesting to me. For example, what are the top content management scenarios that are not or poorly supported by most technologies? A question like this is far more interesting/important than any of the other questions above.
- What are the advantages of open source CMSes such as Plone, Drupal and Joomla and why might a company consider adopting an open source solution?
- Do you believe website proliferation is currently really taking of? If so, what does that mean for the solutions available today on the market.
- What is the role of the JSR-170/JSR-283 or more in general; what is the role of a generic standardized content repository?
- Is it absurd to think of one Web based ECM application catering to SME business content need?
- There are a lot of Open Source content systems, can we expect to see a couple of products break free from the pack and become leaders in the area of true Open Source CMS's (true equals "totally open source" not just a low end free product and pay-versions for more complex functionality)
- I think you need a fourth category: This question is not important to me, but interesting. Specifically, it does not apply to me, but is a critical industry issue. The choices seem limited.
- How is it possible to use outsourced ECM services and leverage information within enterprise content services as a competitive advantage in your industry?
- Ranking mid-market and enterprise CMS in terms of how they deal with hierarchical metadata taxonomies.
- How mature is the CM market, really? Does consolidation equal maturity? Put another way, are customers generally happy with the CM applications they have? (A few years ago one report said about 70% were not.) If not, why not?
- How do we get support/budget for ECM and other Content Management applications when management does not see or acknowledge that there is a problem (the process works, don't fix it attitude).
- I would be interested in hearing about usage data - how to best design CM systems based on user behavior studies, or observations.
- What is the future of enterprise search: part of CMS, or kind of Google appliance, or combination of both?
- What is the future of DRM? Niche role, die, new generation?
- What is the future of standalone DRM vendors? Will all of them become a part of CMS vendors?
- What is the importance of professional CM certification within the CM/KM industry, for both individuals and organizations?
- What do you see as the major stumbling blocks for an organization as they mature their CM and/or KM capabilities?
- Do you see a future for a formal maturity model for KM/CM similar to the OPM3 model in the project management world? Are there any initiatives in place to create one?
- Suggestion for future surveys: Rank relative relevance of questions (1-19), rather than request a judgment of each questions "interest" value.
And/Or rank each question's relevance to the participant (0-3: 0 = none, 1= low, 2= medium, 3= high)
- Moving forward, what is the importance of interoperability between enterprise content management systems? JSR-170 has had some traction, but are there other emerging standards that would facilitate this?
- Considering legal constraints for document policy compliance, what is the importance of Records Management capabilities within ECM systems? Is this a "must have"? Is there another (more stringent) standard beyond DOD 5015-2 on the horizon?
- What CM products are leading the way in which content will be stored in the future?
- How does the increase of Video and pictures in content usage impact the storage of content ?
- Who should own and drive content initiatives - business leaders or IT staff?
- ECM suite versus best-of-breed - Is there ever a case for going best-of-breed?
- How will the expectations web site visitors for online experience impact CM tools?
- What improvements are on the horizon for content authoring?
- What is more important: content management or content creation?
- How are content management providers addressing the increasing focus on protecting customer sensitive content? (data masking / redaction)?
- What about Automated Publishing!!!!!!!!!!!!!
- What is the status of XML content management trends for mid-size companies?
- What are the biggest challenges companies are facing with their content strategies?
- Will DITA finally help XML and structured content finally take off? Should every organization consider DITA?
- Is there any unified approach to content relevancy quantification?
- maybe something about the trend towards server and application virtualisation, and what it means for content management deployments (easier rollout, DR, backups, better use of server resources, etc)
- who will be the next big acquisition: buyer and seller? why?
- What are the positives and negatives of companies like EMC and Oracle acquiring ECM companies?
- The role of .NET platform in content delivery and flexibility in the next three years. How is this affected by the present bandwidth available to a typical user?
- How do large organizations deal with content management and publishing standards in intranet settings, where there tends to be less control over the publishing process?
- Many content management systems have their own security models which are difficult at best to integrate into a larger enterprise approach. When will ECM vendors embrace the externalization of entitlements, federated identity and other security initiatives that are happening in BPM, SOA, ESB and so on...
- Will search engines, content management systems, record management systems, document management systems and even database management systems all merge into the operating system (i.e. Microsoft Vista), storage solution (i.e. ECM) or network (i.e. Cisco) and disappear as distinct product offerings?
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