Autonomy Corporation plc (LSE:AU. or AU.L) unveiled a new Expertise Location module for its iManage Universal Search (IUS) solution, the company’s pan-enterprise search solution tailored for law firms. With this new module, lawyers can connect with other subject matter experts within the law firm, enabling the firm to efficiently staff matters and match the right talent with the needs of a case. Powered by Autonomy’s Meaning Based Computing platform, IDOL, the IUS Expertise Location module supports a law firm’s complete practice support needs on a single platform. IUS leverages IDOL’s ability to automatically build conceptual profiles of users based on the understanding of information. As lawyers interact with information as part of their daily routine in the iManage WorkSite document and email management system or IUS such as create or view documents, respond to emails, create time entry systems, etc., IUS can automatically build a profile of the user in real-time. As a result, IUS can identify experts within the law firm and connect their expertise with the most relevant information from multiple content repositories. With IDOL’s meaning-based approach, a user can find an expert even if the exact search terms are not included in the users’ profile. For example, searching for an expert in ‘copyright law’ will also show experts in conceptually related areas, such as ‘trademark’. The Expertise Location module is an add-on to iManage Universal Search and is available now. http://www.autonomy.com/imanage
Category: Enterprise search & search technology (Page 27 of 60)
Research, analysis, and news about enterprise search and search markets, technologies, practices, and strategies, such as semantic search, intranet collaboration and workplace, ecommerce and other applications.
Before we consolidated our blogs, industry veteran Lynda Moulton authored our popular enterprise search blog. This category includes all her posts and other enterprise search news and analysis. Lynda’s loyal readers can find all of Lynda’s posts collected here.
For older, long form reports, papers, and research on these topics see our Resources page.
Your best expert resource for discovering products and tools for your enterprise is the network you trust most and communicate with the most comfortably. It is well established that a great trait to bring into any professional situation is the ability to listen. Sometimes it is hard to remember that when you are being asked a lot of questions. So, the best way to get a jump start on listening is to come to professional meetings with a list of questions you want to get answered before the meeting wraps up.
One of my own discoveries is that whether I am conducting a meeting, moderating or just attending, seeking out people who might have experiences that could be educational for me is both a way to get into a nice business relationship but it also helps break the ice. It can be awkward going to meetings where we know nobody in advance. Having an agenda that involves meeting people is the ultimate networking model. You might notice that a lot of social networking sites, like LinkedIn, have included a function for asking questions. This has proven popular and I know several people who have leveraged it in beneficial ways.
I have just come from two days at the Infonortics Search Engine meeting and many of you will soon be attending the Enterprise Search Summit in New York, The Gilbane Group conference in San Francisco or SemTech 2009 in San Jose. Here are a few suggestions on how to go shopping for great insight on search tools while establishing a relationship could nurture both you and those you engage for many years to come. Any one of these can start the conversation but think ahead about what you want to ask next once you have your initial answer:
Q: Hi, are you at this conference because you are just beginning to look for a search engine or to find answers about one you are already using? Depending on the answer you will want to find out what they have used, looked at, tested or are researching and what they have learned in the process.
Q: Hi, I see you are from ABC Corporation. How are you involved with search technology there? The answer will give you an idea what line of questioning you might pursue based on the person’s presumed experience and knowledge. IT people, developers, content managers or expert searchers will each have a different view of the technologies they have or would like to use. Any role offers a unique perspective for you to draw out and understand for your own institution. Knowing how different professionals view search in other organizations can give you insight into the people you may have to team with in your own organization.
Q: Have you heard any talks at this meeting that have been particularly helpful for you? What have you learned that you didn’t know about before? Follow up, and if you sense that some expertise you have might be interesting, sharing it can begin to build a trusted exchange that might prove helpful to you both.
Q: What are a couple of mandatory requirements for a search engine in your organization? Have you been using anything recently that you feel is serving you well or are you having problems? Any time you get a response from another attendee that indicates they are experienced and engaged with specific products, learn everything you can about their: selection process, implementation, deployment and user experiences. Talk to them about what their objectives were and whether and how those were met.
Going to meetings, chatting up attendees, asking questions, and sharing what you know are great ways to build a community of practice outside your internal communities. This brings fresh insights and gives you a valuable networking resource. Don’t leave without contact information so you can continue the dialogue. Continue it with online exchanges based on their preference for communication.
Finally, the expense of going to meetings is increasingly hard to justify. But the benefit of finding key vendors and others with a common purpose in one place where you can quickly coalesce around the topic of search (or any other topic) gives you an easy sociability that can then be sustained. To solidify what you have learned and from whom, write a trip report; broadly disseminate it to all those in your enterprise network or team, as well as your boss. This sharing will be appreciated and should underscore the value you know how to accrue from technical meetings. Learning is an essential part of job growth and letting others know that you do it well is important.
ISYS Search Software announced the arrival of ISYS:sdk 9, the company’s next-generation enterprise search integration kit for original equipment manufacturers (OEM), independent software vendors (ISV) and systems integrators. ISYS:sdk 9 offers customers several major enhancements, all designed to deliver the performance, scalability and accuracy required for empowering third-party applications with search. Most significantly, ISYS has expanded its core engine’s content mining capabilities using deterministic and reliable methods that help customers better understand their content. Through its Intelligent Content Analysis, ISYS notes key characteristics about a content collection, such as metadata patterns and entities, thus enabling OEMs to leverage these facets for improved search and discovery. ISYS’ Intelligent Content Analysis identifies characteristics can that can be exploited by OEMs to bolster their applications with greater content mining capabilities, an increasingly critical requirement in compliance and ediscovery applications. ISYS’ Intelligent Content Analysis manifests itself in the form of several parametric search and refinement options, all of which are callable from a variety of languages, including C++, C#, VB.NET and Java. The core ISYS indexing engine can be configured to note aspects like entities in the full text (e.g., names, locations); commonly recurring metadata values in semi-structured and database formats; location of files; dates and numbers; and position of words. http://www.isys-search.com
X1 Technologies, Inc. announced the availability of two product releases. The first is the 6.2.4 release of the X1 Professional Client which is available for immediate download. This release of the X1 Professional Client focuses on IBM Lotus Notes and Mozilla Thunderbird improvements along with general maintenance. The 1.3.1 release of the X1 Content Connector for Symantec Enterprise Vault delivers query search results that are twice as fast as the previous release when searching for email, email attachments and files that are archived within Symantec Enterprise Vault. Additional Unicode support has also been added to the 1.3.1 release. X1 delivers a combination of products that allow knowledge workers to search, preview and act upon data anywhere in the enterprise from a single, interface. With X1, individuals and businesses can search “virtually everything” that exists on the PC and server in nearly 500 file types and applications, including email solutions such as Microsoft Exchange and Outlook, Microsoft SharePoint, Symantec Enterprise Vault and IBM Lotus Notes and Domino. http://www.x1.com
Having been mired for several weeks in a technological misalignment of the stars, I have to question how social tools (the technological kind) might have saved me boatloads of aggravation and time. Consider having all of these happen in one month:
- Wireless router that couldn’t support wireless (waiting for second replacement)
- IBM ThinkPad power adapter not usable with Lenovo ThinkPad
- Cable service not able to get a signal from street down my 1,000 ft. driveway
- Two cable modem failures and replacements
- ISP spam blocker blocking good stuff but does not retain it as suspect mail for review
- 10 hours of downtime from my web hosting/e-mail service provider
As one who guides and advises companies on enterprise search selection, implementation and deployment, and various aspects of knowledge asset management, it is a little ironic that I have my own challenges finding quality answers and knowledge to support my home office. I have used these tools in my search for answers:
- Phone – vendor customer service
- Chat – vendor website customer service
- Email – vendor customer service, and to some colleagues for advice
- Web searching – vendor site search, Internet general search engines
- Twitter – comments about troubles; search for similar comments by others
So far, phone discussions have been the only pathway to resolutions, and in one case a technician’s house call was required. Most of the issues are still open, however emails and automated phone calls solicit feedback about my satisfaction with support services daily.
What does this have to do with search? I am searching to solve very specific problems, not an uncommon reason to search within the enterprise. As an independent consultant, my “enterprise” is my professional network, the support services I pay for and the WWW. When I fail to garner information I need from electronic sources, I reach out directly to experts in my personal network for answers. Even then, I find electronic dialog mechanisms that require typing a back-and-forth Q & A session to be pretty painful. Usually, one of us resorts to the phone or an in-person session to “see” what is really going on.
What have I learned?
- When a resolution is needed quickly and efficiently, talking to someone who is really an expert is the best path.
- When I can’t find the answer on-line, I need to find an expert.
- When I can’t find an answer or an expert, I flounder and waste huge amounts of time.
Conclusion:
Social tools (public platforms, social search, email, and even phone) require substantive work or communication skill by participants to establish a benefit from communication interchanges. Contextual hooks are needed to improve the results of information exchanges. Socializing is critical to expanding our networks of experts in a way that builds relationships in which we can freely reach out and expect a productive dialogue when we have a need to know. This is something to work at and consider when we embrace social technologies. It isn’t the technology tool that makes us social, it is the surrounding sharing and communicating (aka socializing) that breeds the trusting and trusted relationships that will improve our search for answers. Social networks and platforms may give us the tools to search for and share content. But it is the socializing that adds rich context to make it more likely that the expert we want and the answers we seek are the most beneficial.
Lawson Software (Nasdaq: LWSN) announced the general availability of Lawson Enterprise Search. Lawson Enterprise Search is a new product to search both structured and unstructured data across the Lawson S3 enterprise system, Lawson Business Intelligence, the user’s desktop, and even their personal history such as comments entered in Microsoft Office applications. For example, if a company needed to recall a specific product within its inventory, it could use Lawson Enterprise Search to help quickly find and deactivate all items, purchase orders and requisitions associated with the recalled product. Companies no longer need to comb through their enterprise software system line by line to discover and take action on specific changes or make a decision. Lawson Enterprise Search capabilities include: ,The ability to search keys, comments, descriptions and dates, Use of wildcards and and / or operators, Search from any transaction field to find related information, Save commonly used search queries for fast future searches, Execute freeform searches, Perform directed searches via an interest center, and achieve fast performance by searching indexed data rather than the live transaction database. http://www.lawson.com
One of the LinkedIn groups I belong to has a great discussion started by Tom Burgmans , Enterprise Search Specialist at Wolters Kluwer, a publisher. The group is Enterprise Search Engine Professionals and has over 1,600 members. Tom began a discussion with this question: FAST Technical Users Group? As I read his call to action by the FAST user community, and the subsequent cheers in response from group members, I was delighted to see the swell of support. Here’s why.
This is a perfect example of where social tools meet a need. A suggestion I also made as a panelist at FastForward 2009 has emerged spontaneously as a direct result of market forces. My observation had been that the FAST user conference was largely attended by IT folks, and the overwhelming number of keynotes and session topics focused on social tools, not especially tied directly to search either. A recommended call to action directed to Microsoft was that they host a platform of social tools to facilitate genuine user community sharing around the FAST product. The people who most need this are search administrators and content managers who presumably have some governance responsibilities for searchable content.
In Tom’s suggestion we see the effective use of a social tool to generate interest among members, a large and focused audience who serve as a great test of the viability of his idea.
That is neat!
Almost 30 years ago when I ran a software company, we (the company) organized and ran annual user group meetings in tandem with a large professional conference that most of our customers attended. These meetings were very successful, well attended by 40 – 50% of our customers. Over almost 20 years the group spawned a lot of professional and collegial relationships that gave our small user community a sense of collective investment in furthering the improvement and support of the product around which they met. Efforts to turn over total control of the user group to the community were not successful because, in those days, the infrastructure needed for planning, organizing and running meetings across the North American geography did not exist. My company provided that support mechanism out of necessity.
However, three regional user groups began their own programs to share knowledge, and the entire user community collectively published a “cookbook” of source code for reports that many of the users had built for use with the database application and wanted to share with others.
Today the opportunities for building these communities of practice have a vast number of “free” social tools to employ, so that barrier has gone away. More important, the benefits to the user community are limitless. It gets to drive discussion about the product, share hints, workarounds, and tips for successful implementations. The user community gets to decide what is important, what is needed in the knowledge-base of operational information. It can call for product changes, improvements and use social platforms for galvanizing the community around specific issues.
One of the best outcomes we saw with our own user community was around a visitation day at our offices for customers to meet together to “test-drive” an alpha version of a major new release. We purposely stayed out of the meeting for an extended period. Later we learned that when each had developed a “wish list” of changes and tweaks to the release, some rather marginal choices had died a natural death as a result of the “wisdom of the crowd.” This was an ideal scenario for us as a development company because we did not have to disappoint any individual users with a unilateral decision to reject their ideas.
Trust me when I recommend to the enterprise search user community, you will empower yourselves in ways you can’t imagine when you join forces with other customers to drive the improvements and success of any product you use and value.
When search fails me, the reasons may be hard to discover as a user but once on the inside of an enterprise I can learn a lot about what is going on. After listening to scores of business case studies, personal experiences and reading about rampant dissatisfaction with search it is discouraging to recognize the simple reasons for most negative outcomes.
Consider this scenario. I was attempting to find the address of the office of a major global platform vendor (one of the largest) that sells an entire suite of enterprise search and content management software products. One can usually find business location information from links on the home page of any corporate Web site or at least from the site representing the division one is visiting. But there was no such link for this corporate site. Then using the “search” box and later the “advanced search” option, trying a dozen variations of the division name, town in which the office is located, and product names I struck out on every query. All paths lead to a page with a single corporate address, or a couple of other remote addresses, and links to web pages that contained no address. Even those pages with addresses had no link to directions. I followed up with queries using Google and these got me back to the same dead-ends. Finally, I found the address through various online non-specific business directories.
This experience lead to a couple of conclusions about why my search failed: 1. The content does not exist; there is no such listing of locations. 2. The search engine is not properly tuned or metadata is not supplied with labels such as “locations,” “directions,” “business offices,” etc. The immediate solution for this case is to ensure that someone with practical business sense and usability competency has ownership of the overall web site experience to make sure that essential company data is available and easy to find. Or, if the company has made a conscious decision not to publish that information, at the least they should have a page stating the alternative for potential visitors as to how they can find their destination or to what office they can direct postal mail.
I had to two reasons for needing this information; one was a visit to an individual who was not available to give me the address in time to reach the office, and the second was a personal follow-up letter after someone from the company had been a speaker at an event I chaired. As things stand, I have been left with personal skepticism about the commitment of this company to build, produce and actually use content management or search products that will be truly responsive to needs of their potential buyers. When you don’t or can’t showcase your products, I question “why.” This is not a technology problem; it is a human factors and human resource allocation problem.
This brings me to some search fundamentals:
- No content – If content that customers or employees expect to find is not included in explicit directives to the search engine for the repositories to be crawled and indexed, it will never be found.
- No metadata – Any content lacking explicit language likely to be used by a searcher will probably not be found if it also lacks sufficient metadata.
- Poor indexing or search rule base – If the content being searched is business documents without many unique contextual “hooks,” such as product names, technical terminology or topics of narrow interest, the search engine being used must be “smart” enough to glean the intent of the searcher from the context of query. In my case, I supplied a half a dozen terms to layer the context, tried them in different combinations, with and without quotations around phrases, but nothing worked.
Conclusion, if you really don’t want searchers to find what they want to find, it is not hard at all to compromise findability. I will not arrive at my destination and you won’t get any first class letters from me.
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