Curated for content, computing, and digital experience professionals

Author: Frank Gilbane (Page 35 of 72)

Gilbane Advisor 1.20.15

Don’t Try to Be a Publisher and a Platform at the Same Time

Or at least think it through very carefully.

Also, do you really want to be called a “platisher”?

Making these hybrids work over the long term is difficult, because their incentives work against each other. Toward the end of last year, one of the first platishers, Say Media, announced it was selling off its publishing properties to focus on its technological platform. CEO Matt Sanchez explained the decision to jettison its publisher properties as an inability to do both tech and content at the same time:

The conclusion we’ve come to, and one lots of media companies wrestle with is, do you build brands or do you build platforms? Those two are just completely different world views. It’s hard to create clarity for an organization. Read more

Speaking of platishers…

A mile wide, an inch deep

Ev Williams on metrics and value…

Medium had its biggest week ever last week — or so we might claim. By number of unique visitors to medium.com, we blew it out of the park. The main driver was a highly viral post that blew up (mostly on Facebook). However, the vast majority of those visitors stayed a fraction of what our average visitor stays, and they read hardly anything.

That’s why, internally, our top-line metric is “TTR,” which stands for total time reading. It’s an imperfect measure of time people spend on story pages. We think this is a better estimate of whether people are actually getting value out of Medium. By TTR, last week was still big, but we had 50% more TTR during a week in early October when we had 60% as many unique visitors (i.e., there was way more actual reading per visit). Read more

Biggest news of 2014

In computing that is, or better, general computing.

Horace Dediu’s choice may sound surprising at first, but what are the competing candidates? (See next item.) Wearables and IoT are moving fast but it is not their year yet. Read more

What Just Happened? (in 2014)

Well here are some other candidates from Fred Wilson. First mentioned:

1/ the social media phase of the Internet ended. this may have happened a few years ago actually but i felt it strongly this year. entrepreneurs and developers still build social applications. we still use them. but there isn’t much innovation here anymore. the big platforms are mature. their place is secure. Read more

​And now, for a sort of different take on this…

A Teenager’s View on Social Media

Written by an actual teen.

As others have pointed out this is one view and not market research, but it is a considered piece and you may find it strikes a chord with teenagers and non-teens you know. In any case social media is certainly a marketing challenge, and for this demographic in particular. This is also a handy cheat sheet if you don’t know how these social networks differ. Read more

Technology’s Impact on Workers

email on top? seriously?

You bet, but naturally you’ll want to know more. First the demographics:

…1,066 adult internet users, 18 years of age or older. The survey included 535 adults employed full-time or part-time, who are the basis of this report. Read more

Marketing Technology Landscape Supergraphic (2015)

There are at least 1876 marketing technology companies. How can this be?

Last year Scott Brinker’s landscape included 947. If you’re a marketing technologist you might need a raise… Download the graphic and Read more

There’s a blockchain for that!

The code that secures Bitcoin could also power an alternate Internet. First, though, it has to work.

Not all of you will want to invest in this read-more-than-once piece, but it is a good example of the kind of unexpected development strategists and analysts looking ahead need to keep an eye out for. Read more

The web is alive and well

Rumors of the web’s death are being greatly exaggerated, again.

There is a legitimate debate about how we use the terms “apps” and “web”, but also a lot of uninformed pronouncements about a web death spiral. Quartz has a short, accessible post on some aspects of the confusion.

… framing the question as the web vs. mobile is a fallacy that misses the more interesting changes that occur when more devices and more people get hooked up to the web. Read more

 

About

The Gilbane Advisor curates content for our conference community of content, computing, and digital experience professionals throughout the year.

 

 

Gilbane Advisor 12.18.14

The Group That Rules the Web

A very well done short history of Web standards development and how HTML5 came to be. The history is much more accurate than what is usually found in the trade press, and the description of standards development is also right on target. This background will help inform your strategy decisions. Read more

Industry-Specific Apps by IBM MobileFirst / Apple iOS Partnership

Seriously enterprisey iOS apps. Analysis by Ray Wang. Read more

And the designs get the nod from John Gruber.

These don’t look like “enterprise” apps. They look like regular apps — really good ones, the sort of apps Apple would choose to feature in the App Store… Read more

Yes, A/B Testing Is Still Necessary

How to educate skeptical or disappointed execs

Executives quickly pick up on the headline benefit of testing: that A/B tests provide reliable answers to “why” questions. This comes as no surprise, as such testing has long been held up as the “gold standard” for learning cause-and-effect in scientific research, clinical studies and direct marketing. However, many executives eventually reach a mid-life crisis, developing doubts about the direction of the A/B testing program… Read more

New questions in mobile

Fundamental questions from Benedict Evans.

Seven years into the smartphone world, it seems like it’s time to change the questions. The questions that we asked and argued about for the last few years have now mostly been answered, become irrelevant, or both, and new problems and puzzles are emerging.

Hence, the first phase of the platform wars is over: Apple and Google both won … and both got what they wanted, more or less, and that’s not going to change imminently. Within that framework, what happens next?… Read more

Helping users find mobile-friendly pages

Will lack of the new Google “mobile-friendly” label discourage visitors? Why guess? Your site should already be mobile-friendly. Test your pages.

Starting today, to make it easier for people to find the information that they’re looking for, we’re adding a “mobile-friendly” label to our mobile search results. … Check your pages with the Mobile-Friendly TestRead more

Nine reasons to embrace HTTPS

In light of a growing number of cyber security and data privacy concerns, replacing HTTP with its secure alternative, HTTPS, is becoming increasingly important.

That’s two, but then there’s search engine ranking, and more. This is not as technical as it sounds and the list alone makes it useful for business managers. Read more

Native Apps Are Part of the Web

The native versus web app debate is less gripping than it used to be, but developers and business strategists still need to make decisions that will impact resources and market risks. And a more connected world means more connected apps and content for an acceptable user experience. We need good user experiences and openness. Whether you agree with John Gruber’s assertion or not, he exposes some prevalent misconceptions.

… the only people who don’t love apps are pundits who don’t understand that apps aren’t really in opposition to the open Internet. They’re just superior clients to open Internet services. Read more

Can documentation practices make the world safe for CEM?

Technical writers finally get some serious cred. Saving the world in the 15th century, and now customer experience management.

Situated between the developers or engineers and the marketers – between the makers and the shakers, so to speak – technical writers are not fully at home in either realm. And yet it is precisely this threshold existence, their unique combination of coding and communication, that makes documentation professionals and their established practices the indispensable foundation for maturing CEM. Read more

About

The Gilbane Advisor curates content for our conference community of content, computing, and digital experience professionals throughout the year.

How to Manage Multichannel Content Marketing

Content is certainly the unifying element of a brands’ marketing across physical as well as digital channels. Once you have created your killer content how do you maximize its reach? How do you push out your content beyond your own channels in ways that are manageable? This session includes presentations by two organizations that have built marketing strategies based on the centrality of content and the power of effective distribution.

C4. How to Manage Multichannel Content Marketing

Join us Wednesday, December, 3: 8:30 a.m. – 9:30 a.m. at the Gilbane Conference to learn more.

Moderator:
Tim Bourgeois, Founder & Executive Editor, ChiefDigitalOfficer.net and East Coast Catalyst

Speakers:
Patrick Cassidy, Head of Global Digital Brand Marketing, New Balance, and Pete Strutt, Creative Director, Almighty
The Content-Powered Organization
Keith Guyett, VP of Marketing & Communication, Builder Homesite
Pitch Perfect: How a Content Hub Can Harmonize Your Marketing

Harvard Business Review and WGBH transforming digital engagement

Engaging customers and online audiences requires the right mix of technology, content, and tools, orchestrated in a way that leverages deep customer knowledge to deliver the right content at the right time in the right fashion. That’s a tall order, yet it is a “do or die” imperative for organizations that use content to make a living. In this session, you’ll learn how to transform and optimize customer digital engagement from presentations by two leading-edge organizations that are paving the way to the future using a blend of customer-centric design, dynamic and targeted content, big data and analytics, agile technologies and processes, and a vision for the future. These presentations will inspire you to kick-start your own digital engagement transformation initiatives!

Update: The new HBR.org site launched a couple of weeks ago. Check it out and meet the HBR.org development team; Daigo Fujiwara, Kevin Davis, Matt Wagner, Fred Lalande, and Ismail Ozyigit will join Kevin Newman at this session.

Join us Tuesday, December, 2: 1:30 p.m. – 2:30 p.m. at the Gilbane Conference to learn more.

P1. Track Keynote: Hear how Harvard Business Review and WGBH have Transformed Digital Engagement

Moderator:
Marc Strohlein, Principal, Agile Business Logic and Principal, Agile Business Logic

Speakers:
Kevin Newman, Director of Technology, Harvard Business Publishing
Rebranding and Rebuilding Harvard Business Review

Cate Twohill, Director, Technical Product Development, WGBH Educational Foundation, and George Corugedo, CTO and Co-founder, RedPoint Global Inc.
Big Data & Customer Engagement Lessons from a U.S. Media Powerhouse

See the complete conference schedule.

Gilbane Advisor 11.12.14 – The CEM Imperative, Customer Experience in the Age of the Empowered Consumer

Gilbane Conference

Use your special subscriber $200 discount

Join us in Boston December 2-4 for our conference and learn how your peers are building next-generation digital experiences for customers and employees. Register today using your special Bluebill priority code: BB200.

Sponsored

The CEM Imperative

Customer Experience in the Age of the Empowered Consumer

Engage your colleagues and stakeholders in a conversation about avoiding the dangers of the unmanaged customer experience. Digital Clarity Group outlines the issues in a new blog post and in a report.

Why Your Brain Loves Good Storytelling

Many business people have already discovered the power of storytelling in a practical sense – they have observed how compelling a well-constructed narrative can be. But recent scientific work is putting a much finer point on just how stories change our attitudes, beliefs, and behaviors. Read more

IDC: marketing technology $20B and growing

Sensible categories.

This forecast includes a wide range of solutions in four broad categories: interaction management, content production and management, data and analytics, and marketing management and administration. Read more

A STEAM engine to create marketing technologists

… science, technology, engineering and math are on one end of the spectrum — while art, design, intuition, and creativity are on the opposite end. Right? Surely there are few who are capable of bridging these two disparate worlds, right? … Increasingly, of course, we know that’s bunk. Read more

Mobile is eating the world

Benedict Evans’ presentation and audio from the WSJD conference and the a16z Tech Summit is a clear, compelling look at the fundamentals that every organization needs to be aware of. Read more

Understanding the Global Mobile Web

This is why the “light web” is a reality for the next billion users. Whether by lighter/more efficient native apps or, as I believe, web apps, the light web is better positioned for the next billion. Interestingly, even Uber has a robust web app. It is possible the powerful cloud and light, thin client computing paradigm is destined for emerging markets. Read more

Google renders CSS & JavaScript

and you should let them…

We recently announced that our indexing system has been rendering web pages more like a typical modern browser, with CSS and JavaScript turned on. Today, we’re updating one of our technical Webmaster Guidelines in light of this announcement. Read more

Crowd @ gigabit

This is another fine mesh we’re getting into

Fun and future …

It’s 2017 and this year’s riot is in San Diego. It involves pandas, profit-driven zoo executives, and a Weight Watchers sponsorship. Doesn’t matter. People are massing in the streets and it’s heading toward a confrontation. Read more

HTML5 is now a W3C Recommendation

While HTML5 has been in use for a few years, the fact that it wasn’t a full W3C Recommendation (in layman’s terms, an official release of the next version of HTML) provided leeway for browser developer interpretation and understandably hindered more widespread adoption. All standards need to continuously evolve to remain relevant and useful so this is not the end HTML development, but now there is a stable specification that will help normalize browser support and encourage reluctant app developers to invest more fully in HTML5.

From the W3C press release:

“Today we think nothing of watching video and audio natively in the browser, and nothing of running a browser on a phone,” said Tim Berners-Lee, W3C Director. “We expect to be able to share photos, shop, read the news, and look up information anywhere, on any device. Though they remain invisible to most users, HTML5 and the Open Web Platform are driving these growing user expectations.”

HTML5 brings to the Web video and audio tracks without needing plugins; programmatic access to a resolution-dependent bitmap canvas, which is useful for rendering graphs, game graphics, or other visual images on the fly; native support for scalable vector graphics (SVG) and math (MathML); annotations important for East Asian typography (Ruby); features to enable accessibility of rich applications; and much more.

For more details read the full release.

The future of watches

first Apple Watch“The future of watches” title is a bit grand for this brief post, but this is somewhat of a companion piece to The future of tablets and the context of both is the evolution of computing devices. In the case of tablets we are still figuring out their role in the ecosystem after many years and over four since the initial iPad, the first breakthrough tablet. It will also take some time, and development, to see where smartwatches fit in, but it is now a much more interesting question.

The Apple watch announcement stumped many commentators who needed extra time to digest it. A reasonable reaction given neither product nor platform are done yet. This makes it a bit difficult for technology, market, or financial analysts to answer questions like what the Apple watch is really for, whether it is a new product category, will it be another breakthrough product for Apple, how it will change the mix of Apple revenue, do I actually need or want one.

Communication has been the killer app for computing at least since the Web and is why smartphones are the current king of the hill. Smartwatches are the most likely next-in-line competition to smartphones, certainly more so than tablets or glasses, before we enter the world of implants, stick-ons, or other fashion accessory choices. Smartwatches with phone functionality could surpass smartphones as the planet’s most popular personal computer: easier to carry around, potentially cheaper.

Apple would not be investing so heavily if they didn’t expect smartwatches to overtake or at least approximate the success of smartphones. They are betting large on the watch becoming a general purpose computer in the same way the iPhone has.

Or, they are reaching even further…

It doesn’t make sense for Apple to invest much in accessories, or niche markets. Even fitness is not interesting enough in itself. However, fitness is a great way to enter into the much larger healthcare opportunity, which in turn provides an environment to learn about new user experience technology and the complex device integration and data sharing necessary for it, and other complicated applications of general purpose computing. The iPhone would also benefit. This path also has the advantage of providing cover.

Also see:

Rich ruminating… Ben Evans: Ways to think about watches.

Working through what the Apple watch is about… Ben Thompson: What I Got Wrong About Apple Watch and Why Now for Apple Watch

Compared to other smartwatches… Rachel Metz:  Is This the Smart Watch You’ve Been Looking For?

Review from a watch industry analyst… Ariel Adams: Apple Watch Hands-On: The Wristwatch Just Caught Up To The 21st Century

Web Applications on Mobile: current state and roadmap

The W3C has published the July 2014 edition of Standards for Web Applications on Mobile, an overview of the various technologies developed in W3C that increase the capabilities of Web applications, and how they apply more specifically to the mobile context.

A deliverable of the HTML5Apps project, this edition of the document includes changes and additions since April 2014, notably a new section covers the emerging field of integrated payments on the Web, following recent work started by W3C in this space. Learn more about the Web and Mobile Interest Group (WebMob).

If you think you have figured out your strategy for mixing and matching support for web and mobile channels, keep in mind that this is not a a one-time project but an ongoing affair. There is always discussion about this at our conference, but this W3C activity is a good way to keep up with details minus the bias and hype. Of course the W3C promotes their standards, but that is not a bad thing.

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