Curated for content, computing, and digital experience professionals
In case you are looking for this year’s Gilbane speaker spotlights, you can find them on the official conference site speaker spotlight page.
Speaker spotlights from previous conferences are here.
Gilbane Conference 2015Join us in Boston December 1-3
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Thanks to all the Gilbane Conference sponsors and exhibitors this year!
Brightspot is an enterprise user experience platform that powers large-scale, highly dynamic and editorially rich consumer experiences. Brightspot delights editors with a consistent, familiar and uncluttered user interface that supports their workflows. It unleashes designers, allowing them to create visually stunning experiences with complete design flexibility and zero platform constraints. And it empowers developers, by automating routine tasks and injecting industry best practices in the development workflows they already know and understand. Brightspot brings teams together from day one, resulting in high quality deployments and faster time to market. For more information, visit brightspot.com.
Adobe is the global leader in digital marketing and digital media solutions. Our tools and services enable our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. We help our customers make, manage, measure and monetize their digital content across every channel and screen. For more information, visit www.adobe.com.
HP Marketing Optimization empowers organizations to understand and engage audiences, reach new customer segments, and deliver dynamic and personal experiences across every channel, including print, web, contact centers, and augmented reality. With a portfolio of industry-leading products, including HP Exstream, HP TeamSite, HP MediaBin, HP Qfiniti, and HP Aurasma, marketers can increase revenue, conversion rates, and customer loyalty using the diverse and growing volume of information that powers today’s world. For more information, visit http://hpengage.com.
Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With more than 400,000 customers—including 100 of the Fortune 100—in more than 145 countries, Oracle provides a complete technology stack both in the cloud and in the data center. Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership. For more information about Oracle (NYSE:ORCL), visit oracle.com
Accenture is a global management consulting, technology services and outsourcing company, with approximately 323,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. https://www.accenture.com/us-en
Acclaro is a translation and localization services firm that specializes in adapting products and information for worldwide markets. We help brands transcend borders, open new markets and gain a competitive edge in new languages worldwide. From transcreation of marketing campaigns, to website and product localization, to translation and production of eLearning, we help businesses succeed across cultures. www.acclaro.com
ActiveStandards is the leader in digital governance, providing global enterprises with end-to-end digital governance solutions through a powerful blend of technology and consulting services. These solutions help companies realize value from their online presence and mitigate risk by optimizing the management of complex digital operations and improving the quality and effectiveness of their digital content. ActiveStandards has an international client base across all industry sectors and supports the digital governance programs of some of the largest brands in the world, including Unilever, Shell, CSC, HP, Thomson Reuters and Canon. www.activestandards.com
Enonic’s innovative platform provides a faster way to create and deliver powerful digital experiences. We solve everyday problems in all stages of the digital delivery process. Our simplified architecture reduces the number of moving parts, and enables delivery of content, services and applications from a single, scalable platform. Visit https://enonic.com.
EPiServer connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. Sitting at the center of the digital experience ecosystem, EPiServer empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage. Founded in 1994, EPiServer has offices in the USA, Sweden, Denmark, Norway, Finland, The Netherlands, South Africa, Australia, Singapore, Spain, UAE and the UK. www.episerver.com
IAE makes the Digital Strategy of A-brand multinationals an affordable reality. IAE delivers hands on digital execution services such as web content implementation, online campaign management, creative maintenance and digital reporting. IAE makes the Digital Strategy of A-brand multinationals an affordable reality. IAE delivers hands on digital execution services such as web content implementation, online campaign management, creative maintenance and digital reporting from 5 locations around the world, catering for the 24/7 needs of its customers, among others Philips Electronics, The Hertz Corporation, Unilever, Sony Corporation and TomTom. By customizing its operating model, delivery location, scaling and workflows, IAE offers companies ‘a perfect fit’ for their global digital execution requirements. www.iaenorthamerica.com
Jostle’s intranet helps leaders engage their workforce, it helps teams collaborate, and it helps organizations build and sustain vibrant cultures. Its elegance and relevance yield exceptional participation rates – exceeding five times industry standards. Jostle’s intranet is turnkey, cloud-based, and requires no IT resources to maintain. For more information contact info@jostle.me or visit us online at www.jostle.me.
SDL is the leader in global customer experience. We untangle the complexity of managing your brand’s digital footprint as it grows across websites, devices, channels, multiple languages and cultures. Customer expectations are high. To turn shoppers into buyers and likes into loves, SDL technologies and language services enable you to engage customers with authentic, in-context brand experiences at every touch point—before, during and after the sale. With a complete integrated cloud solution for content management, analytics, language and documentation, SDL doesn’t just bring your brand to the world. We bring the world to your brand. Learn more at SDL.com. www.sdl.com
SearchBlox is a text analytics and search platform for unstructured data with built-in connectors to multiple data sources. SearchBlox is used for customer feedback and employee feedback analysis. SearchBlox can visualize multiple streams of text data for actionable insights leading to faster decisions. www.searchblox.com
Employees are customers too. You want to reach them, you want them responsive and engaged with your organization and your joint customers, and you want to keep them. Today’s employees have little patience with poor workplace digital experiences. In addition, organizations need to consider the connection between engaged employees and the ultimate customer experience.
Below are a selection of four conference sessions with multiple intranet case studies at the upcoming Gilbane Conference that will be especially relevant to anyone planning for a new or more successful intranet.
Intranets that work provide an invaluable resource. But too often intranet projects either never get off the ground, or struggle for months or even years before being put out of their misery. How do you know when intranets are working? There is only one metric that matters – adoption, at least voluntary, and ideally enthusiastic. Attend this session get inspired by the managers at two organizations responsible for building successful intranets tell you what they did and how.
Wednesday, December, 2: 1:30 p.m. – 2:30 p.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Rachelle Byars-Sargent, Director, Collaborative Technologies, Public Broadcasting Service (PBS)
Productizing Intranets: Breaking away from the Service Catalog
Krista MacDonald, Manager, Business Services Portfolio, Employee Services, Business Systems Integration & Development, Jazz Aviation LP
Engaging Support at Every Level of the Organization – The JazzNet Story
In this session our speakers take a look at some specific areas to pay careful attention to when getting ready for a new intranet project, or for updating and modernizing an existing intranet.
Wednesday, December, 2: 2:40 p.m. – 3:50 p.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Deb Lavoy, Founder and CEO, Narrative Builders
Employee engagement is the opposite of being patronizing
Shannon Ryan, President & CEO, non-linear creations
Imagining and designing your next intranet
Growth organizations – those who are growing fast, from a few dozen to a few hundred or thousands, have a unique challenge. You’re doing things right. But how can you maintain quality and momentum as you grow? How will you stay great when there are more and more newcomers?
Scaling organizational greatness means scaling a strong community, a strong culture, and a strong sense of belonging. How can culture, leadership and community expand to embrace people who don’t work in the same place or have pre-existing relationships? With intranets or digital workplaces. This panel of HR and Communications leaders will talk about the challenges of scaling culture, and how a great intranet enables extended teams to remain powerful. No compromise.
Thursday, December, 3: 8:30 a.m. – 9:30 a.m.
Moderator: Deb Lavoy, Founder and CEO, Narrative Builders
Panelists:
J Ackley, Senior Director of Technology, Ivie & Associates
Amanda Connolly, Communications Manager, Plexxus
Eric Scholz, Sr. Director & Editor-in-Chief on Marriott Global Source, Marriott International, Inc
Building a holistic and seamless customer experience is not just a job for marketing. It is not even a job limited to customer-facing employees because they are dependent on other internal employees and systems for their effectiveness. The two case studies in this session are excellent examples of the kind of efforts needed to achieve organizational level customer experience.
Thursday, December, 3: 9:40 a.m. – 10:40 a.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Laurel Nicholes, Director, Information Experience, Emerging Technologies & Jill Orofino, Director, Information Experience, Core Technology, EMC
Build a Community not a Crowd: How employees and customers can build content communities to achieve shared goals
Gretchen Nadasky, Manager, Information Management, Optimality Advisors & Matt McClelland, Manager, Information Governance Office, Blue Cross and Blue Shield of North Carolina
The E3 of Enlisting Employees to Support Customer Experience: engagement, expectation, enthusiasm
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