Curated for content, computing, and digital experience professionals

Day: March 17, 2008

MadCap Software Unveils Roadmap for Native XML Family of Documentation and Content Authoring Products

MadCap Software unveiled its roadmap for a complete, native XML software family designed to solve all of a company’s documentation and authoring demands. The MadCap family will include five new products– MadCap Blaze, MadCap Press, MadCap Team Server, MadCap X-Edit, and MadCap X-Edit Express, as well as enhanced versions of MadCap Analyzer, MadCap Flare, MadCap Lingo and MadCap Mimic. The integrated MadCap family will provide companies with a solution for developing and delivering content in print, online and on the Web in their language of choice. The entire MadCap product family is based on a common native XML architecture to provide a complete workflow solution, from authoring and multimedia creation; to collaboration, reporting and analysis; to translation and localization. The MadCap family features twelve integrated products for content development and delivery, collaboration, and localization. The solutions are based on the same XML architecture with Unicode support that drives MadCap’s main product, Flare, a native XML multi-channel, single-source content authoring solution. All products also utilize MadCap’s XML user interface, which enables users to take advantage of XML without writing code. The beta version of Blaze is now available as a free 30-day trial release, which can be downloaded at

IBM Labs Announces ProAct, Text Analytics for Call Centers

Researchers at IBM’s India Research Laboratory have developed software technology that uses sophisticated math algorithms to extract and deliver business insights hidden within the information gathered by companies during customer service calls and other interactions. The new business intelligence technology, called ProAct, is a text analytics tool, which automates previously manual analysis and evaluation of customer service calls and provides insight to help companies assess and improve their performance. ProAct provides an integrated analysis of structured information such as agent and product databases and unstructured data such as email, call logs, call transcription to identify reason for dissatisfaction, agent performance issues and typical product problems. Based on the Unstructured Information Management Analysis (UIMA) framework that IBM contributed to the open source Apache Software Foundation in 2006, the ProAct technology was initially developed as a service engagement. Now the new algorithms are being packaged in software and deployed in many IBM call center customers around the world. UIMA is an open source software framework that helps organizations build new analysis technologies that help organizations gain more insight from their unstructured information by discovering relationships, identifying patterns, and predicting outcomes. IBM uses UIMA to enable text analysis, extraction and concept search capabilities in other parts of its portfolio of enterprise search software products, including OmniFind Enterprise Edition, OmniFind Analytics Edition, and OmniFind Yahoo! Edition.

Adobe Mobile Products to Ship with Windows Mobile Phones

Adobe Systems Incorporated announced that Microsoft has licensed Adobe Flash Lite software, Adobe’s Flash Player runtime specifically designed for mobile devices, to enable web browsing of Flash Player compatible content within the Internet Explorer Mobile browser in future versions of Microsoft Windows Mobile phones. Microsoft has also licensed Adobe Reader LE software for viewing Adobe Portable Document Format (PDF) documents including email attachments and web content. Both Adobe products will be made available to Original Equipment Manufacturers (OEMs) worldwide, who license Windows Mobile software. Adobe Flash Lite and Reader LE availability for Windows Mobile phones will be confirmed later.

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