The international forum for document management applications, document systems, and document computing

February 21-24, 1994
Century Plaza Hotel and Tower, Los Angeles, California USA

Frank Gilbane, Conference Chair

Managing documents and the information they contain is the most important information management challenge facing businesses today.

New products and technologies are reshaping the information technology industry as publishing, document management, workflow, imaging, database, retrieval, and computer system suppliers all focus on the problem of managing document information with the same flexibility and control we demand of corporate database applications.

Document system technology has begun to have a profound impact on the way businesses operate in both local and competitive global environments, and will drive corporate information management strategies in the 90s. This is why document management is now widely recognized as the most critical client/server application for businesses to focus on.

Documation is the annual event where the future direction of document management technology will be decided by corporate users and technology suppliers. At Documation you will see and hear what you need to know about document management applications.

Help define the future of the document computing industry — join us at Documation ’94!

Main Conference program

General Session Keynotes — Tuesday

February 22, 8:30 am – 12:30 pm

Document, Data & Image Management

Businesses looking for document management solutions are confronted with a variety of solutions from different segments of the information technology industry. There is a confusing and sometimes conflicting array of terminology being used. In the opening session our keynote speakers will address:

  • What is document management?
  • What are the roles of publishing, data base, document management, workflow/imaging, and integration suppliers?
  • Who is best equipped to supply you with a document management solution?

Chair: Frank Gilbane, President, PTM, Publisher, The Gilbane Report
Peter Lamb, Senior Partner, Andersen Consulting
Mark Ruport, President & CEO, Interleaf, Inc.
Deborah Triant, Vice President, Abobe Systems, Inc.
Larry Stevens, Vice President, Office Systems, Oracle Corporation
Jordan Libit, Vice President, Marketing, FileNet

Document, Data & Image Management Track

Tuesday, February 222:00 pm – 4:45 pm

Track Chair: Matthew Shanahan, Manager, Andersen Consulting

Document and image management have not only become high profile technologies, they are quickly becoming integral to organizations’ information infrastructures. These technologies can easily frustrate or derail a project if they are deployed incorrectly or for the wrong reasons. The document management track will present sessions to help you plan successful deployment and alignment of document and image management systems within your information infrastructure. These sessions address the following questions: What are the tools that comprise document management? How can they be used to reengineer my business processes?, and What is the role of workflow?

Understanding the state of the market is key to successfully implementing a project in the near term, but understanding current challenges and industry directions allow strategic technology decisions to be made. It is with this in mind that the document management track will investigate issues such as the role of object management and how to manage documents in conjunction with external data stores. The sessions that deal with these issues are intended to provide you with insight and input into industry technology directions.

Tools of the Trade: What are the tools that comprise document management?

Tools of the Trade will be a panel session that provides attendees with an inventory of tools and utilities, comprising a document management system. Rather that providing a top down definition of document management, the panelists of this session will define the tools and utilities that they feel are required within a document management system. Along with describing the tools, panelists will define the purpose of the tools and the motivations for incorporation the tools within a given system. Examples of these tools and utilities include version management, document access auditor, tool launchers, converters and archival mechanisms.

Chair: Claude Finn, Vice President of Information Technologies, Datalogics Division of Frame Technology Corporation
Brian Cassidy
, Vice President, Saros Corporation
John Newton, Chief Architect, DOCUMENTUM, Inc.
David Ruiz, Director, Product Marketing, ViewStar Corporation

Business Process Reengineering: How does document management change my business?

The session will present three aspects of business process reengineering as it pertains to document management. The first presentation will cover
a survey of document management implementations. The second presentation will develop a profile of process improvement opportunities within an organization and a set of metrics for verifying the process improvements. The third presentation will describe value-driven reengineering as a part of a document management systems implementation. The goal of this session is to develop an understanding of the role of document management within the organization, the metrics for managing success and methods for achieving successful business integration.

Chair: Matt Shanahan, Manager, Andersen Consulting
Scott Wilson, Partner, and Michael Devereol,Partner,  Deloitte and Touche
Bill Braasch, President, Database Architects, Inc.

Case Studies: Best of Breed Integration, Image and Document Integration, Project Life Cycle 

This session will present a series of case studies about document management implementations. The goal of this session is to deliver practical considerations to attendees as the result of document management projects that have been implemented within the last year. The first case study will present a “best-of-breed” integration in which disparate authoring, document management and viewing tools were integrated into a seamless authoring and retrieval platform. The second case study will present a systems implementation that integrated image and document management. The third case study will present the life cycle of a document management project examining the development process from initial design to application roll-out.

Chair: Catherine Leloup, Director, GEIE Gavel (France)
Paula Angerstein, Director, Product Development, Texcel (UK)
Michael Polelle, Manager, Andersen Consulting
Helmut Faasch, Information Systems Engineering, Lufthansa German Airlines (Germany),
Jean Louis Henriot, CEO, LASCOM (France)
Gareth Lloyd, Head of IT, Western Provident Association (UK) 

Workflow and Document Management: Competing or Complementary Technologies?

Workflow is an important aspect of any document system. Workflow is the enabler that allows the processes associated with a document to be managed. This session answers the questions: How does workflow integrate with document management? and are workflow and document management competing technologies? As a panel session, the goal will be to develop a positioning of workflow within a document system. The session will provide a description of the role of workflow within a document system and the types of workflow a document system will encompass, e.g. ad-hoc, process-based and project-based. As a follow up, the session panelists will define the requirements of a workflow monitor. The panelists will additionally discuss the ability to integrate a workflow product with a document management product.

Chair: Ronni Marshak, Editor & Chief, Workgroup Computing Report
Daniel Cheifetz, President, Odesta
Dave Seaman, President, InfoDesign
Frank Deven, Managing Director, Aldus

Documents as Objects: Is It Necessary?

Document management systems are increasingly using object-based technologies to model and encapsulate documents. Is an object oriented technology ultimately required to manage documents? Is it relational technology that is required?, or is it both? The goal of this session is to help managers make decision on technology directions for methodologies, development tools and databases. This session will examine the object issue by examining the factors influencing the object decision. Factors include data type support in relational databases, inheritance of document attributes and behavior (reuse), techniques for object encapsulation (e.g. SGML), techniques for encapsulating behavior (e.g. RPC), version control and performance.

Chair: Larry Bohn, Senior Vice President, Business Development, Interleaf, Inc.
Tom Atwood, Chairman, Object Design
Others TBA

Managing Collections: Managing Large Numbers of Documents and Multiple External Databases

Document management systems not only manage a single instance of a document but must in many cases manage collections of documents and relationships to multiple external data stores. This session will investigate the techniques required to manage collections and relationships. The synchronization, transaction control and interchange. The goal of this session is to provide attendees with a background for making technology decisions concerning document management of thousands of documents and collections of documents that are tightly integrated to external systems.

Chair: Michael Rogers, Director, Information Technology Products, SunSoft Inc.
Speakers to be announced

General Session Keynotes — Wednesday

February 23, 8:30 am – 12:30 pm

Document System Technology

Some corporate requirements for management of complex document information can only be efficiently achieved with low level support from operating environments. In this session our keynote presenters will provide a look at what is coming and what we need in the form of compound document architectures, document-oriented interfaces, and other platform technologies that will facilitate document management and information delivery.

Chair: Frank Gilbane, President, PTM, Publisher, The Gilbane Report
Larry Tesler, Chief Scientist, Apple Computer
Tony Williams, Software Architect and Co-creator of COM, Microsoft
Bruce Tognazzini, Distinguished Engineer, Sun Microsystems

Vertical Industry Senior Executive Forum

Large vertical industries face similar document management problems, yet use different terminology and sometimes choose different kinds of solutions. In this session we will examine what document management problems some of these industries have in common, and where they differ. You will hear from leading executives in four vertical industries talk about the important document management challenges they face, and what they require from suppliers and integrators to meet them.

Chair: Frank Gilbane, President, PTM, Publisher, The Gilbane Report
Ed Jowdy, Senior Vice President, Information Technology, Aetna Life & Casualty
Fred Mitchell, Vice President, Customer Service, The Boeing Company
Charles Popper, Vice President, Corporate Computer Resources, Merck & Company
Donald G. Hedeen, Director, Desktops and Deployment, General Motors Corporation

Document Creation & Capture: Standards, Technology and Applications Track

Tuesday, February 222:00 pm – 4:45 pm

Track Chair: Jack Gold, The Meta Group

This track includes corporate publishing application case studies and covers technical issues in the creation component of document systems. How can SGML provide for interoperability between authoring and document management systems? How do you decide which kind of authoring system you need to meet your company’s information management requirements? Which new technologies for authoring systems are ready for prime time? What are the authoring issues you need to be aware of when creating information for electronic delivery? What technologies are being developed to “image enable” horizontal applications? What is the state-of-the-art in scanning and recognition software?

Interoperability Success Stories & Challenges

In this session members of the SGML Open consortium will host customers who will describe the challenges they face integrating authoring, publishing and database systems in ways that allow them to share and re-use structured information. SGML Open members will describe how the work of the consortium addresses these challenges. Learn why so many companies have chosen SGML as a foundation for managing information in documents.

Chair: Pamela Gennusa, Chief Marketing Officer, SGML Open
TBA, Companies who have implemented SGML systems

Choosing An Authoring System for Corporate Applications

In this session vendors of word processors, structured authoring, and WYSIWYG authoring systems will each describe the kinds of applications best suited to their type of authoring system. Conversion, database integration, and demanding publishing applications all impose requirements on authors. Is there a single best solution for you?

Chair: Linda Burman, Director of Marketing, SoftQuad Inc.
David Harkness, Director, Electronic Publishing Tools,WordPerfect Corporation
Yuri Rubinsky, President, SoftQuad Inc.
TBA, Frame T
TBA, InContext

Advanced Authoring Technology for Corporate Publishing

Authoring systems that only allow for the creation of black and white text and illustrations are no longer sufficient for many kinds of technical documentation, training, and other corporate publishing applications. Electronic delivery for desktops and PDAs as well as low cost color printers are upping the ante. Hypertext, color, and multimedia support are all being added to authoring systems. This session will discuss the challenges these new features entail, and what makes sense to implement today, and what strategies make sense for the future.

Chair: Craig Cline, Associate Editor, Seybold Publications
Doug Gorman, President, Information Mapping
Lisa Wellman, Industry Manager, Publishing, Apple Computer
Lorraine Fox, Manager, Interactive Services Strategy, Sun Microsystems Computer Company

Image-Enabling Horizontal Applications

Document imaging is moving from a specialized application towards a horizontal system service. Solutions are becoming available that enable a broad range of applications on a network to make use of faxes, scanned pages, and other kinds of images. Infrastructure is being developed that will provide the document-management and storage-management services that imaging requires for the same broad range of applications. Panel members will provide perspectives on the development, present reality, and future direction of image as a data type.

Chair: Keith Dawson, Contributing Editor, The Gilbane Report
Kevin Strehlo, Executive Editor, Reviews and Testing, InfoWorld
David Skok, President, Watermark
John Hoy, Marketing Manager, Kodak Imagery

Technical Documentation Case Studies: Government Applications

This session provides an opportunity to hear from users involved in large government technical document system applications. Standards issues for
forms, IETMs (Interactive Electronic Technical Manuals), and CALS, integration, document distribution, and costs and benefits will all be covered.

Chair: Robin Tomlin, Senior Manager, Federal & Industrial Publishing Solutions, Intergraph Corporation
Horace Layton, Senior Project Manager, Computer Sciences Corporation
Donald Rollert and James Byers, Government Printing Office
Others TBA

Compound Documents: Using Compound Document Architectures With Document Management Systems

Documentauthoring or capture tools provide mechanisms for constructing large documents from graphics, tables, data from other applications and multiple sub documents. A document built from multiple object types is typically called a compound document and while authoring tools support a document’s construction, the document management tools assume that the compound document will be stored in the directories of the computer’s file system, not in a document repository. This session will examine the issues of managing compound documents using a repository both in terms of what is possible in the market today and what the approaches will be in the future. Compound document technologies examined include: Object Linking and Embedding, OpenDoc, proprietary architectures, and SGML.

Chair: Richard Hay, Vice President, Marketing, DOCUMENTUM, Inc.
Kurt Piersol, Software Architect, Apple Computer
Paul Grosso, Vice President, Arbortext
Others TBA


General Session Keynotes — Thursday

February 24, 8:30 am – 10:30 am

Document Presentation & Distribution

There is no hotter topic these days than electronic document delivery. Businesses are already implementing electronic delivery systems and reducing document distribution costs. Businesses also have many requirements for rapid delivery of paper documents, and will for the foreseeable future. There are still challenges facing companies who want to implement on-demand document delivery for either electronic or paper media, including support for color, multimedia, or hypernavigation, and integrating a delivery system with a document management system. Our keynote presenters will discuss the challenges and predict how document delivery applications will evolve.

Chair: Frank Gilbane, President, PTM, Publisher, The Gilbane Report
Ed Heresniak, Senior Vice President, Information Technology, McGraw-Hill
Ron Brumback, Senior Vice President, Information Management Services & Products, R.R. Donnelley & Sons
Dennis Andrews, President, X-Soft

Thursday Vertical Industry Tracks

11:00 am – 12:30 pm

Each of the four vertical industry sessions (automotive, aviation, insurance, and pharmaceutical) will be devoted to the most critical document management problem facing each industry. Hear representatives from each of these industries discuss the requirements they face, and what they are doing to meet them. This is an opportunity to see and learn from what other industries are doing to manage documents and document information.

Commerical Aviation

Chair: Frank Ruggiero, Manager, Technology Development, The Boeing Company
Peter M. Morton, Director, Customer Training, Boeing Commercial Airplane Group
Lou Mancini, Vice President Engineering and Fleet Operations, Northwest Airlines Inc.
Ron Sorenson, Director Information Technology, Canadian Air International (Retired)
Dave Fastenow, Director Integration Technology Management, Collins Air Transport Div., Rockwell International


Chair: Fred Moehle, Consultant
Barry Behnken, Director Quality Control, Schwarz-Pharma
Dennis Devonshuk, CANDA Task Force, Miles Pharmaceuticals
Dr.Joshua Sharline, Reviewer, FDA Center for Veterinary Medicine


Chair: Connie Greaser, Manager, Service Communications, American Honda Company
Others TBA


Chair: Richard Stover, Editor, Document Management & Windows Imaging Magazine

Lou Londono, Assistant Vice President & Director AMS Strategic Systems, ITT Hartford
George McKenna, President, Roll Systems
Others TBA

Thursday Afternoon: Document Distribution Sessions

2:00 pm – 4:45 pm

Track Chair: Mary Laplante, President, Laplante & Associates

Meeting the Challenge of Electronic Document Distribution

In this session, vendors and their customers discuss real-world applications for electronic document delivery products and technologies. Vendor panelists will briefly describe their company, their products, and the capabilities that make them unique in the marketplace. Customer panelists will describe their business problems, the solutions that they developed, and how they leveraged their vendors’ product strengths to solve the problems and create competitive advantage. The team discussions are preceded by an overview of electronic document delivery, including a report on the current state-of-the-art and methodology for determining the benefits and risks of implementing electronic distribution within your company.

Chair: Jamie Popkin, The Gartner Group
Kent Summers, Director, Marketing, Electronic Book Technologies
Bill Freeland, Product Marketing Manager, Interleaf Inc.
Clint Nagy, Vice President, Adobe Systems
Rick Dillhoff, CEO, InfoAccess
Robert J. Glushko, Chief Scientist, Passage Systems Inc.

Managing Document Printing and Distribution

Companies with large-scale document production and distribution requirements can be overwhelmed by the challenges involved in publishing, printing, and distributing hundreds of thousands of documents a year. In this session, speakers describe how their companies are successfully meeting these challenges. They will explain how their organizations saved money, reduced production time, and improved reader satisfaction with various print-related technologies including:

  • On-demand printing
  • Automatic production and distribution of customized documents
  • Network printing architectures

Chair: Brian Corrigan, Pesko and Associates
Ron Arelano, Director, Publishing Operations, F.W. Dodge
Carolyn Strong, Test and Measurement, Documentation Manager, Tektronix
Others TBA

Delivering Performing-Critical Information

Performance-critical documents are documents that support the optimum performance of task-related work. They convey knowledge and information that helps people execute tasks more efficiently, more effectively, and more consistently. Such documents play an important role in customer and product support environments, where users need fast access to very specific information.

This session explains how business organizations can leverage their investment in corporate knowledge by using leading-edge document distribution technologies to deliver performance-critical documents an realize the benefits associated with getting the right information to the right people at the right time.

Chair: Jim Giles, Senior Research Fellow, Logistics Management Institute
Jeff Pepper, President, ServiceWare, Inc. 
Harry Caplowitz, President, InfoData Systems, Inc.
Others TBA

Automating Document Distribution

Many companies have attempted to address the challenges of reducing costs, improving productivity, and enhancing quality by automating manufacturing and production processes. This session looks at some of those automation efforts and examines how they can serve as models for automating the distribution of documents, both print and electronic. What do the successes — and the failures — tell us? How can we apply the economic, social, and technical lessons we’ve learned from automating other business processes to building information distribution systems for the 21st century?

Chair: Janet Endrijonas, Editor, Managing Automation
Steven Kiser, Vice President, Business Development, XSoft
Others TBA

Keep the Customer Satisfied: Assessing Requirements for Document Distribution

The new technologies for generating and distributing documents can offer great potential for economic and productivity benefits within your company. But how do they affect people outside your organization? Most importantly, what impact will your decision to adopt new document technologies have on your customers? In this session, speakers share their experiences with assessing customer response to new distribution methods. They also offer practical advice on evaluating customer-related risks and on helping them to make the technology transition with you.

Chair: Carlton Neville, Consultant
Les Cowan, Publisher, Micro Publishing News
Carmen Egido, Bellcore

Additional Conference Speakers Confirmed

Colin Brace, Editor, Language Industry Monitor
Harvey Spencer, Harvey Spencer Associates
Ken Goist, Senior Information Analyst, Computer Task Group
Steve Sklepowich
, Product Marketing Manager, Apple Computer
Tim Bray, Founder, Open Text
Paul Deccico, Partner, Branscomb, Decicco, Copelowitz & Quinn

Pre-conference Tutorials – Monday, February 21, 1994

Tutorials precede Documation ’94 to provide up-to-speed/or in-depth discussions of mainstream issues to be addressed during the conference program. These sessions will provide conference participants with a better understanding of the terminology, methodology and technology discussed in the following three days.

Introduction to Document Management

The term “document management” has a different meaning to anyone you ask to define the term. And one definition is probably just as good as any other. This session will take a look at the basic concepts of document management and attempt to provide a better understanding of how to define it; what processes are involved; the terminology; and available technology.

Industry Standards

Can you define the following standards? CCITT, TIFF, SGML, DSSSL, HyTime, ODA, SQL, CGM. Can you make the decision on which to use in your organization? What are the benefits of one over another? How does one work with the others? What products are available today to support these standards? This session will provide a guide to industry standards and how each plays a role in the overall process of document management.

Electronic Distribution

A number of options are available today for the electronic distribution of information. How must information be created and managed to allow for the method of electronic distribution that you chose? What technology is available now to support delivery of information through electronic books,online and optical disks? How does electronic mail play a role?

Imaging & Workflow

What are the components of an imaging system? What are the unique aspects of imaging? How does image processing fit into an organization’s overall document management philosophy? What is the relationship between imaging and electronic workflow? What technologies support electronic workflow? This session will provide answers to these questions and present examples of existing applications.

Database Technology

A number of issues must be addressed in building an organizational database. How is the information to be accessed? For what purposes will the information be used? What are the advantages of object-oriented database technologies over relational? Will the database be centralized or decentralized? Is security an issue? Does SGML meet organizational requirements? What tools are available today to support document management?

Authoring & Copyright Issues

As documents go electronic, information can be re-used in ways that its author never intended. Who “owns” electronic documents? Does it matter whether the author is an employee? What about multimedia — are the rules the same for text, graphics, sound or movies? What kinds of re-use are permitted under the law? What constitutes permission? How far must corporations go to police their employees’ use of information? What if you also do business overseas — whose law applies? In this session we look at the many questions corporations must ask themselves when doing business in the electronic age, and we discuss tools and procedures that can help firms minimize their liability.


The Documation Exposition

The Documation Exposition will showcase the latest in open document and information systems technology and applications. Suppliers participating in the exposition will represent publishing systems and software, database management software, document storage and retrieval systems, information management systems, imaging systems,conversionsoftware, client/server architectures, and multiple platform solutions. Over 30,000 square feet of exposition space has been reserved.

Exposition hours

Tuesday, February 22
12:30 pm – 8:00 pm

Wednesday, February 23
10:00 am – 7:00 pm

Thursday, February 24
10:00 am -7:00 pm

Exhibitors to date include:

Andersen Consulting
CALS Journal
Computer Sciences Corporation
Computer Task Group
Database Publishing Systems
Data Conversion Laboratory
Electronic Book Technologies
Frame Technologies
ICL, Ltd.
Information Dimensions Inc.
Interleaf Inc.
SoftQuad Inc.
Texcel Ltd.
US Army Printing & Publishing
US Lynx
Xerox Corporation

Industry Advisory Board

Adobe Systems
Aetna Life and Casualty
American Honda
Andersen Consulting
Apple Computer
Avalanche Development Company
The Boeing Company
Computer Task Group
Frame Technology
The Gartner Group
GEIE Gavel
Intergraph Corporation
Interleaf, Inc.
Merck & Company
Object Design
Oracle Corporation
R.R. Donnelley & Sons
SoftQuad, Inc.
Sun Microsystems
Xerox Corporation

Media Advisory Board

Mark Walter – Seybold Report on Publishing Systems
Janet Endrijonas – Managing Automation
Karyl Scott, David Strom – InfoWorld
Esther Dyson – Release 1.0
Jeff Hill – CALS Journal
Yves Stern – Argos (France)
Caroline Pinola – Database Advisor
Dave Churbuck – Forbes
Les Cowen – Micropublishing Report
John Verity – Business Week
Chris Locke – Internet Business Report
Thomas Temin – Government Computer News
Ronni Marshak – Workgroup Computing Report
Dale Waldt – <TAG>
Colin Brace – Language Industry Monitor (Netherlands)
Richard Stover – Document Management & Windows Imaging

Country Agents

Catherine LeLoup – France
Pam Gennusa – United Kingdom
Eric van Herwijnen – Switzerland
Ping-Shia Kung – Taiwan
Akira Mizobuchi – Japan
Tibor Tsechke – Germany
Per-Olof Jonasson – Sweden

About the organizers

What is GCA?

GCA is a volunteer non-profit membership association formed in 1966 to apply computer technology to printing and publishing. Its purpose is to bring about the coordination among industry segments that is necessary to apply technologies and in other ways increase productivity and market responsiveness in the creation, manufacture, distribution, management and marketing of information. GCA currently has over 40 working committees developing industry specifications and standards and providing solutions to a number of document production and delivery issues. GCA sponsors a number of annual conferences, such as the TechDoc Series, Spectrum and Color Connections and tutorials providing the forums for examining a vast number of topics and technology advancements, presenting solutions, and encouraging user to user and user to supplier interface.

What is PTM & The Gilbane Report?

Publishing Technology Management, Inc., is publisher of The Gilbane Report on Open Information and Document Systems, and an independent international consulting organization specializing in open information technology. The Gilbane Report covers the same issues being addressed at Documation. PTM provides consulting service and seminars in the U.S. and Europe on document systems, document management, and electronic delivery. PTM clients include: the U.S. government, computer manufacturers, software suppliers, aerospace and manufacturing companies, and system integrators.

What is GCARI?

GCARI, the Graphic Communications Association Research Institute, is a nonprofit organization devoted to the support of technological advancements in information technology and graphic arts through the establishment, coordination and funding of research and development to create and apply new opportunities for information management and dissemination.