Gilbane Conference 2014

Gilbane Conference schedule – sneak peek

The full program will be published in a week or so, but the schedule is available now at http://gilbaneconference.com/2014/Schedule.

 

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Additional Gilbane Conference workshops posted

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We’ll be posting the complete program for this years’ Gilbane Conference over the next 2-3 weeks on the main conference website. The afternoon workshops are below.

Workshop D. Adaptive Content Modeling for Omnichannel UX

Speaker: Noz Urbina, Consultant and Founder, Urbina Consulting

Thursday, December, 4: 1:00 p.m. – 4:00 p.m.

Your users need you to come to this session, even if they don’t know it. Multi-channel, or “COPE (create once, publish everywhere)”, content is a bit of a holy grail. Our trade is discussing content being freed from the browser, available for reuse, and accessible in apps, kiosks, responsive mobile deliverables, eBooks and syndication services to our partners – even in wearable technologies. All this should improve the experience of users, and benefit the organizations that serve them. Adaptive content is content that is nimble enough to realize all these ambitions. But making our content adaptive means addressing a topic that sends many running for the fire exit or nearest window: semantic modeling of structured content. This session will connect the dots between adaptive content, responsive design, multi-channel delivery and user experiences to show you why you want and even need to have semantic content structures. It will then go through a non-terrifying introduction to getting started with modeling your own content in a future-proof way. Learning objectives:

  1. The knowledge that their content is already more structured than they realize.
  2. A solid sense of what semantic, structured content actually is and its relationship to adaptive content, multichannel, and UX.

This workshop is designed for either intermediate or expert attendees. Bring your laptop and go home with samples and templates.

Workshop E. CMS Implementations: The View from the Implementor’s Side

Speaker: Deane Barker, Director of Business Development, Blend Interactive

Thursday, December, 4: 1:00 p.m. – 4:00 p.m.

Ever wanted to know how CMS integration shops approach projects, and how you can better work with them or use their techniques in your own organization? In this workshop, Deane Barker will explain the ins and outs of CMS project work from the perspective of a veteran integrator, with the goal of helping you understand how best to find an integrator, work with your chosen integrator, or manage your project and team. Learn about how integrators:

  • Evaluate RFPs
  • Develop proposals
  • Scope projects
  • Schedule work
  • Manage client expectations
  • Plan implementations
  • Select software
  • Execute and manage development
  • Support existing implementations

Workshop F. What’s it Worth? Assessing the ROI of your Content

Speaker: Lindy Roux, VP, Content Marketing and Strategy, Rauxa

Thursday, December, 4: 1:00 p.m. – 4:00 p.m.

No matter how well researched and deliberate your content strategy is, the proof lies in the pudding and the most successful content professionals continually evaluate the effectiveness of their content and adapt their strategies to improve the return. Too often, content is evaluated or audited only when a major digital shift is in play (a move to a new CMS, a new marketing automation tool, a new campaign launch.) In order to be truly successful, that evaluation should be ongoing, providing the opportunity to learn from past content marketing successes and failures. Lindy Roux will demonstrate an approach to content evaluation across multiple channels, based on qualitative and quantitative assessments, which has been used to help organizations understand the true ROI of a piece of content. The session will end with a practical exercise in content evaluation where participants will try their hand at developing assessment criteria and then applying these to real content. Participants in the session will learn:

  • How to establish content goals that are measurable and realistic
  • A way to evaluate content against these goals
  • How to establish a regular review workflow and process
  • An approach to optimization across all channels
  • The appropriate team structure for ongoing content performance
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First three Gilbane Conference workshops posted

Gilbane conference lightbulb logo
We’ll be posting the complete program for this years’ Gilbane Conference over the next 4-5 weeks on the main conference website. The first three of the six planned workshops are below.

Workshop A. Insiders Guide to Building Digital Marketing Technology Toolkit

Speaker: Theresa Regli, Principal Analyst and Managing Partner, Real Story Group

Thursday, December, 4: 9:00 a.m. – 12:00 p.m.

Marketing practitioners multitask just about every minute of every day. There are ongoing email, web, mobile, and marketing strategies to organize, plan and execute. Each of these areas used to include a range of technologies that was purchased and implemented separately such as web content management, campaign management, analytics, digital asset management, and others. Now, there are new suites of tools that can manage all of these processes. But how do you select the right one that will help you to accomplish your marketing objectives?

Specifically, the session will provide a methodology for mapping business needs to technology alternatives, as well as a road map for evaluating digital marketing technology vendors.  We will provide critical and hard-hitting reviews of the available digital marketing technologies. Don’t be surprised after-the-fact. Find out the real strengths and weaknesses of these tools before you purchase them.

Key Takeaways:

  • Digital marketing trends and emerging architectures
  • Hints and tips on selecting a digital marketing product for your organization
  • Overcoming the daunting prospect of selection – how to narrow down your list of vendors to evaluate.
  • A critical, high-level overview of digital marketing solution providers

Workshop B. Foundations for Best-Fit WCM Service Provider Selections

Speaker: Cathy McKnight, Partner and Principal Analyst, Digital Clarity Group

Thursday, December, 4: 9:00 a.m. – 12:00 p.m.

Evaluating and selecting technology and service partners is intimidating. And without proper guidance, it’s easy to take the wrong path. This workshop focuses on selection readiness. It is designed to point your organization in the right direction before you even start the journey to new solutions for web content and experience management. You will learn how to create a plan of action for getting your organization ready for a successful selection program – one that results in real business benefits as the direct result of implementing the right solutions with the right technology and service partners. We explore the fundamentals of selection preparation, covering four key areas of readiness:

  • Articulating the business case,
  • Identifying the stakeholder landscape,
  • Managing requirements gatherings, and
  • Developing realistic budgets.

We provide a step-by-step overview of an efficient, results-driven selection program, and we show you how to build a messaging and communications plan that will help you shape internal conversations about it. With this approach, you can set expectations, educate reluctant stakeholders, and get your company thinking about change management, which is often an afterthought but shouldn’t be. The selection process is all about aligning business goals with the “best-fit” solution for your organization’s needs. And finding that fit is about way more than just matching features to requirements. Armed with the outcomes of this workshop, you will be ready to move forward with confidence.

Workshop C. Successful Social Intranets

Speaker: Rebecca Rodgers, Senior Consultant, Step Two Designs

Thursday, December, 4: 9:00 a.m. – 12:00 p.m.

Modern intranets are steadily becoming more “social” and “collaborative”, but this can mean many things. Some recent intranets put social at the heart of everything (including the homepage), while others supplement existing sites with simpler features, such as commenting. While this is still a rapidly evolving space, intranet teams in the real world need to make concrete decisions with confidence.

This interactive workshop will cover four key steps for social intranets:

  • Explore the opportunities. Looking at social intranet examples around the globe, we will explore the reasons, benefits and business cases for social.
  • Understand your organisational landscape. Every organisation is different, and this has a big impact on the what, where, when and how of social intranets.
  • Choose what to launch. Where to start, what to launch and for who: there are multiple options to choose from, depending on your strategy and organisational context.
  • Make social a success. There are a growing list of best practices to draw on, relating to design, launch, adoption and governance.

This inspirational and practical workshop will mix plenty of screenshots and examples with discussions and workshop activities. While not every question will be answered, participants will walk away with a greater sense of confidence and knowledge about social intranets.

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Gilbane Conference speaker proposals – update

Thank you all for the Gilbane Conference speaker proposals. We received a record number again this year. We are now busy evaluating, organizing, and mapping proposals to the topic areas our audience needs to hear the most about.

If you have submitted a proposal you can expect to hear from us over the next 6-7 weeks. With over 300 submissions we’ll have to make some difficult choices and we will be contacting many of you for further discussion.

Miss the deadline?

For all of you who missed the deadline to submit proposals for this year’s conference, our policy is that we always accept proposals – in fact we accept them all year long if you use our submission form – however, proposals received after the deadline for each conference miss the first review by the program committee and some of the early decisions. If we have two good proposals on the same topic the on-time proposal gets preference. Also, decisions are largely made on a rolling basis once the deadline passes, so if you have missed the deadline it is still a good idea to submit as soon as possible.

If there is a particular topic we need more proposals for we will post about it on this blog, so stay tuned.

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Deadline Reminder – Gilbane Conference call for papers

Don’t miss The Gilbane Conference Call for Papers

Proposal deadline is May 9!

The Gilbane Conference on Content and the Digital Experience is designed for marketers, content managers, technologists, and executives responsible for building strategies and implementations for compelling multichannel digital experiences for customers, employees, and partners. Topics are organized into four main tracks:

Content, Marketing, and the Customer Experience – Designed for marketers, marketing technologists, growth hackers, content managers, strategists and technologists focused on customers and digital marketing.

Content, Collaboration and Employee Engagement – Designed for content, information, technical, and business managers focused on enterprise social, collaboration, intranet, portal, knowledge, and backend content applications.

Re-imagining the Future: Technology and the Postdigital Experience – Designed for technology strategists, IT, and executives focused on the future of content and either internal or external digital experiences.

Digital Strategies for Publishing and Media – Designed for publishing and information product managers, marketers, technologists, and business or channel managers focused on the transition to digital products.

If you have not spoken at our conference before please read the Speaker Guidelines.

Send your proposal today!

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Multichannel content management

Meg Walsh at Gilbane 2013In Marketing technology landscape explosion and CMS evolution we looked at two of the major themes of December’s Gilbane Conference. The third major theme that we asked speakers to respond to in our spotlight series was the challenge of multichannel delivery:

What is the best overall strategy for delivering content to web, multiple mobile, and upcoming digital channels? What is the biggest challenge? Development and maintenance cost? Content control? Brand management? Technology expertise?

The best overall strategy and the biggest challenge are the same: creating and managing content that can be optimized for each channel and device including those not anticipated. In short, true Multichannel Content Management, or MCM if we can deal with yet another acronym (Yaa!). Of course the “multichannel” is only necessary for emphasis because “web” content management has been dominant for a few years, and “enterprise” content management was hijacked by the document management interests early on. Perhaps soon, “multichannel” will be redundant and just plain old “content management” will suffice.

Multichannel content management is really hard. Organizations have been implementing such “single source publishing” or “create once, publish everywhere” systems for many years, but the difficulty and cost prevented most from taking it on and forced others to give up even knowing it was the right thing to do.

Multichannel content management is still hard, but it was one thing to hesitate when there was only one extra channel – now there are n+1 channels, the cost equation has changed, and you can’t build a sustainable digital experience without solving this problem.

Organizations who successfully built multichannel content management systems in the past were largely those with direct access to technologists, for example technical documentation, product support, engineering, and R&D. Marketing organizations, aside from a few with large global presences and big brand asset management problems, mostly stayed away – technology and cost were fearsome, and organizational structures and agency dependencies also created barriers. Staying away is no longer an option. Reaching today’s consumers requires an n+1 distribution strategy.

In her keynote presentation, Marriott’s Meg Walsh inspired the audience with her discussion of their distribution and scale challenges and the necessity for a strategy based on adaptive content that is device agnostic – in other words, a multichannel content management capability. She shared a wonderful quote from Jonathan Perelman, VP, Agency Strategy @Buzzfeed, “Content is King, but Distribution is Queen, and She wears the pants.”

Note that Meg’s role is very much that of a marketing technologist. She ran the content management practice in Marriott’s sales and marketing group before moving to Marriott’s IT organization to take responsibility for technology platforms to support the sales and marketing activity.

We’ll be covering much more of what one attendee called “Real multichannel content management and publishing” at this year’s conference, and would love to hear from more marketing organizations that are making the Distribution Queen happy.

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