Curated for content, computing, and digital experience professionals

Tag: UX

How do you “do” personalized experiences?

Gilbane’s Digital Experience Conference

Washington DC April 28 – 29, Workshops May 1

facing crowd

Personalization is hard, and not getting it right isn’t an option — we’ve all experienced what that can look like. Colin Eagan provides a road map — what an “experience designer” needs to do throughout the process from technology selection through to iterative improvement. 

B104. Designing Personalized Experiences 

It’s now estimated that some 45% of organizations have attempted to personalize their own homepage in some way — but fewer than a third think it’s actually “working.” If that scares you, you’re not alone: As personalization technology races from niche to mainstream, the design community is racing to catch up. It’s time for a UX intervention. This highly practical talk focuses on the role of experience designer in influencing user-centered personalization design, including technology selection, user data models, and, of course, wireframes. Specifically, it covers what the well-versed designer should know about the latest personalization technology; what to do when you get a request to “do personalization” (either at your organization or your clients’); how to fit personalized user content into a larger information design system; how to use your role in UX to influence technical product selection; grow to translate actual user needs into a real-time user data model (“living personas”); wireframe-level guidelines for introducing personalized components in web and email; and creating a measurement framework based on “quick-wins” and iterative improvement.

Monday, April 29: 2:15 p.m. – 3:00 p.m.


Colin Eagan

Colin Eagan
Principal, User Experience Design, ICF NEXT

 

 

Learn more & register with code FG19 for best available price

 

Diamond sponsors

Google Cloud
Gridspace
twilio
ZOHO

Platinum sponsors

SAP digital experience
Shufflr
 

 

Gilbane Conferences have been providing content, computing, and digital experience professionals with trusted content since 2002.

Gilbane Advisor 10-13-16 – Hive, WeChat, enterprise social, open images, marketing stacks

The Hive is the New Network

This is a fascinating and thought-provoking read. To oversimplify enough to be obvious: The return on network scale is diminishing; future value will come from more purposeful, naturally emerging ecosystems that go beyond connecting and communicating. WeChat and Uber are examples, but there are also others and the details and subtleties are worth careful thought by those looking ahead.

The hive is a smarter, evolved network that is bigger than the sum of its parts. … While networks like Instagram and Twitter are beginning to wear thin, messaging apps like WeChat are frenetic hives of activity that build economic empowerment. Like honeybee scouts, messaging apps decrease the friction of centralized nodes in the 1:1 communication between individual nodes and allow for emergent behaviors. … WeChat began five years ago as a messaging service. Today, you can use it to pre-order dumplings from a street-vendor, call a taxi, read the news, and even buy a house. Read More

WeChat: China’s Integrated Internet User Experience

Speaking of WeChat, it’s success is not just because of the chatting. Nielsen Norman Group did some research to determine whether the hype around  “conversational user interfaces” was warranted.

Much of this hype stems from angst generated by the success of the Chinese WeChat service, which had 700 million users as of April 2016. WeChat has been touted as the poster child for conversational user interfaces. In this article, we report on user research we did in China with WeChat users. The study aimed to uncover practices in which WeChat users engaged, as well as why and in which cases its users preferred to use WeChat instead of regular mobile websites and apps. … UX research finds that tightly integrated services with a wide-ranging set of convenient features, accessed through a simple and unified design, are the reason Chinese users use WeChat so much. People mainly use traditional GUI interactions, not a “conversational user interface,” despite the hype. Read More

Facebook Workplace for enterprise social networking?

Hard to imagine enterprises jumping on to this, or Facebook counting on it. For the moment there is no rush to abandon Slack, Yammer, or whatever other social networking tools you are using. But of course you have to pay attention to it in case they’re determined – they are starting out with competitive pricing and, presumably the UI will be familiar. Read More

Introducing the Open Images dataset

Nice of Google, in order to advance “equality of opportunity in machine learning”, to release…

Open Images, a dataset consisting of ~9 million URLs to images that have been annotated with labels spanning over 6000 categories. We tried to make the dataset as practical as possible: the labels cover more real-life entities than the 1000 ImageNet classes, there are enough images to train a deep neural network from scratch and the images are listed as having a Creative Commons Attribution license. Read More

Odds are your marketing stack is way bigger than you think it is

Many of you may already be familiar with Ghostery. Well, in the spirit of Terence Kawaja’s and Scott Brinker’s marketing technology landscapes, we now have “GhostyScape”. Scott describes it…

Ghostery is used by companies to optimize the performance of their sites and identify security holes. After all, those software services being triggered on your web pages have computational overhead that can potentially drag down client-side experiences — or potentially pass along data to an unexpected network of third parties to third parties. (Fourth party data?)… But here, they serve a more modest purpose: to illustrate just how large marketing stacks really are in practice. These Ghostery maps only show a slice of a company’s marketing stack — the slice that’s visible from scanning client-facing web pages. There’s more happening backstage, for sure. I guarantee you, more than you expect. Read More

Also…

One can only imagine how much of this is already going on. There’s a growing problem of bots fighting each other online via Technology Review

It’s not just the ads, it’s the tracking… New Ad Coalition Won’t Dent Ad Blockers – And They Know It via Digital Clarity Group

Not ready for prime time but something to keep an eye on… Startups Bet on Workplace Use of VR via The Information

This is remarkable… Google says its new AI-powered translation tool scores nearly identically to human translators via Quartz

“The dynamic between mobile web’s critical role in expanding audience reach and the app’s role in high user engagement” and more in The 2016 U.S. Mobile App Report via Comscore

Gilbane Digital Content Conference 2016 logo

Main conference: November 29 – 30
Workshops: December 1, 2016
Fairmont Copley Plaza, Boston

The Gilbane Advisor curates content for our community of content, computing, and digital experience professionals. Subscribe to our newsletter, or our feed.

Gilbane Advisor 6.3.15 – The future is mobile and apps, except that it isn’t

The future is mobile and apps, except that it isn’t

You may have read other articles making similar arguments but this post by Ben Evans is certainly one of the best.

There are two charts that capture a lot of the way we think about mobile today. In the first, we see that mobile devices are approaching a majority of traffic, and in the second, that a large proportion of all web traffic (a majority in the USA in this instance) and the vast majority of mobile traffic is coming from apps rather than the web. … However, if you’re not careful you can get quite the wrong impression from these. Read more

And if you’re a marketer how do you think about the tradeoffs?…

Apps versus the web

There’s an involved, technical and (for people like me) fascinating conversation in tech about smartphone apps and the web – what can each do, how discovery works, how they interplay, what Google plans with Chrome, how watches affect things, whether the web will take over as the dominant form and so on. … But for an actual brand, developer or publisher wondering if they should do an app or a website, I generally answer that the calculation is much simpler and less technical: Do people want to put your icon on their home screen? Read more

Ad blocking software has figured out native content

This is going to get messy. Just one of the problems…

… ad blockers have grown exponentially in every market, and are now threatening the whole ecosystem.Their reach now extends to native advertising—which was, until now, relatively spared because native ads can be managed by the publisher’s Content Management System instead of an ad-server. But ABP’s engineers found a way to spot and remove any phrase like “sponsored content” or “sponsored by.” This creates pernicious side-effects, as the user won’t be able to distinguish between commercial and legitimate editorial content on websites. Read more

A Murky Road Ahead for Android, Despite Market Dominance

Farhad Manjoo provides a well done summary of Google’s challenges with Android. Read more

Speaking of mobile challenges…

Mozilla, mobile, and the web

Mozilla has a mobile problem. It also wants to keep the web healthy and provide an alternative to mobile walled gardens. Its mobile operating system, Firefox OS, is a worthy attempt to address both these issues. But this is a huge challenge. Read more

Influence People by Leveraging the Brain’s Laziness

For designers and marketers to consider…

… there is still an assumption that the environment is treated as a reflection of information that should drive preferences. For instance, it’s assumed that people tend to stick with the default option because they do not know enough to change it. … This view of decision-making assumes that information is always at the core of the cognitive economy. But in fact, energy is the key currency that the cognitive system seeks to preserve. … people are not treating the environment around them as information in most deliberative processes. Instead, they are performing the easiest actions with as little thought as possible. So if we want to influence other people’s behavior, we must make desirable behaviors easy and undesirable behaviors hard. Read more

Speaking of lazy brains…

Beware Spurious Correlations

A quick look at a graph can be a dangerous thing.

We all know the truism “Correlation doesn’t imply causation,” but when we see lines sloping together, bars rising together, or points on a scatterplot clustering, the data practically begs us to assign a reason. We want to believe one exists. … Statistically we can’t make that leap, however. Charts that show a close correlation are often relying on a visual parlor trick to imply a relationship. Read more

UX is UI

A little long but food for thought for product managers, UX/UI designers, and their execs.

… Product Managers: You might think you have all the answers with a combination of Google Analytics and your own hubris, and that’s fine if you can afford to be wrong. But please, stop hiring UX Designers to just implement what you’ve already decided. … UX Designers: If you want to make the world a better place, you have to take a strategic hand in defining what gets put into the world, not just how that thing works.  Read more

4 topologies of integrated marketing technology stacks

Will there ever be a dominant marketing technology platform / ecosystem? Will there be n overlapping platforms with competing components and centers of gravity? Where will there be stronger links? weaker links? Scott Brinker frames up the situation… Read more

And now for a look at another kind of ecosystem…

Apple Watch and Continuous Computing

Ben Thompson’s non-review review and analysis of the watch and its place in the computing ecosystem is excellent. Read more

Short takes

What do service providers really care about? Less lipstick on the As-a-Service pig please… via horsesforsources.com

A techie experiment with cross-posting on Mediumvia Medium

Inside Quartz’s thinking and a little bit of what’s coming… Quartz is an API via NiemanLab

A reminder that your Instagram photos aren’t really yours: Someone else can sell them for $90,000 … Well, not exactly, but still an interesting storyvia the Washington Post

Some good points on the supposed Power of the Screenshot via Medium

Mary Meeker’s 2015 Internet Trends report may not be, or have much news, but has lots of stats. via Kleiner Perkins Caufield & Byers

Tim’s Web Decay Graph is a bit depressing, as are the broken links on my 19 year old site even after multiple link updating efforts. via tbray.org

Lenovo’s smartphone that can project apps right in front of you is interesting but what we need is a configurable movable holographic display. via Business Insider

About

The Gilbane Advisor curates content for our conference community of content, computing, and digital experience professionals throughout the year.

© 2020 The Gilbane Advisor

Theme by Anders NorenUp ↑