Enterprise search applications abound in the technology marketplace, from embedded search to specialized e-discovery solutions to search engines for crawling and indexing the entire intranet of an organization. So, why is there so much dissatisfaction with results and heaps of stories of buyer’s remorse? Are we on the cusp of a new wave of semantic search options or better ways to federate our universe of content within and outside the enterprise? Who are the experts on enterprise search anyway?
You might read this blog because you know me from the knowledge management (KM) arena, or from my past life as the founder of an integrated enterprise library automation company. In the KM world a recurring theme is the need to leverage expertise, best done in an environment where it is easy to connect with the experts but that seems to be a dim option in many enterprises. In the corporate library world the intent is to aggregate and filter a substantive domain of content, expertise and knowledge assets on behalf of the specialized interests of the enterprise, too often a legacy model of enterprise infrastructure. Librarians have long been innovators at adopting and leveraging advanced technologies but they have also been a concentrating force for facilitating shared expertise. In fact, special librarians excel at providing access to experts.
We are drowning in technological options, not the least of which is enterprise search and its complexity of feature laden choices. However, it is darned hard to find instances of full search tool adoption or users who love the search tools they are delivered on their intranets. So, I am adopting my KM and library science modes to elevate the discussion about search to a decidedly non-technical conversation.
I really want to learn what you know about enterprise search, what you have learned, discovered and experienced over the past two or three years. This blog and the work I do with The Gilbane Group is about getting readers to the best and most appropriate search solutions that can make positive contributions in their enterprises. Knowing who is using what and where it has succeeded or what problems and issues were encountered is information I can use to communicate, in aggregate, those experiences. I am reaching out to you and those you refer to complete a five minute survey to open the door to more discussion. Please use this link to participate right now. You will then have the option to get the resulting details in my upcoming research study on enterprise search.
Just to prove that I still follow exciting technologies, as well, I want to relay a couple of new items. First is a recent category in search, “active intelligence,” adopted as Attivio’s tag line. This is a start-up led by Ali Riaz and officially new blog, a lead up to the forthcoming Beyond Search: What to Do When Your Search Engine Doesn’t Work to be published by The Gilbane Group. You’ll be transported from the historical, to the here and now, to the newest tools on his radar screen as you page from one blog entry to another.from Newton, MA. Then, to get a steady feed of all things enterprise search from guru Steve Arnold, check out his