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Tag: SharePoint (page 1 of 3)

Collaboration, Convergence and Adoption

Here we are, half way through 2011, and on track for a banner year in the adoption of enterprise search, text mining/text analytics, and their integration with collaborative content platforms. You might ask for evidence; what I can offer is anecdotal observations. Others track industry growth in terms of dollars spent but that makes me leery when, over the past half dozen years, there has been so much disappointment expressed with the failures of legacy software applications to deliver satisfactory results. My antenna tells me we are on the cusp of expectations beginning to match reality as enterprises are finding better ways to select, procure, implement, and deploy applications that meet business needs.

What follows are my happy observations, after attending the 2011 Enterprise Search Summit in New York and 2011 Text Analytics Summit in Boston. Other inputs for me continue to be a varied reading list of information industry publications, business news, vendor press releases and web presentations, and blogs, plus conversations with clients and software vendors. While this blog is normally focused on enterprise search, experiencing and following content management technologies, and system integration tools contribute valuable insights into all applications that contribute to search successes and frustrations.

Collaboration tools and platforms gained early traction in the 1990s as technology offerings to the knowledge management crowd. The idea was that teams and workgroups needed ways to share knowledge through contribution of work products (documents) to “places” for all to view. Document management systems inserted themselves into the landscape for managing the development of work products (creating, editing, collaborative editing, etc.). However, collaboration spaces and document editing and version control activities remained applications more apart than synchronized.

The collaboration space has been redefined largely because SharePoint now dominates current discussions about collaboration platforms and activities. While early collaboration platforms were carefully structured to provide a thoughtfully bounded environment for sharing content, their lack of provision for idiosyncratic and often necessary workflows probably limited market dominance.

SharePoint changed the conversation to one of build-it-to-do-anything-you-want-the way-you-want (BITDAYWTWYW). What IT clearly wants is single vendor architecture that delivers content creation, management, collaboration, and search. What end-users want is workflow efficiency and reliable search results. This introduces another level of collaborative imperative, since the BITDAYWTWYW model requires expertise that few enterprise IT support people carry and fewer end-users would trust to their IT departments. So, third-party developers or software offerings become the collaborative option. SharePoint is not the only collaboration software but, because of its dominance, a large second tier of partner vendors is turning SharePoint adopters on to its potential. Collaboration of this type in the marketplace is ramping wildly.

Convergence of technologies and companies is on the rise, as well. The non-Microsoft platform companies, OpenText, Oracle, and IBM are placing their strategies on tightly integrating their solid cache of acquired mature products. These acquisitions have plugged gaps in text mining, analytics, and vocabulary management areas. Google and Autonomy are also entering this territory although they are still short on the maturity model. The convergence of document management, electronic content management, text and data mining, analytics, e-discovery, a variety of semantic tools, and search technologies are shoring up the “big-platform” vendors to deal with “big-data.”

Sitting on the periphery is the open source movement. It is finding ways to alternatively collaborate with the dominant commercial players, disrupt select application niches (e. g. WCM ), and contribute solutions where neither the SharePoint model nor the big platform, tightly integrated models can win easy adoption. Lucene/Solr is finding acceptance in the government and non-profit sectors but also appeal to SMBs.

All of these factors were actively on display at the two meetings but the most encouraging outcomes that I observed were:

  • Rise in attendance at both meetings
  • More knowledgeable and experienced attendees
  • Significant increase in end-user presentations

The latter brings me back to the adoption issue. Enterprises, which previously sent people to learn about technologies and products to earlier meetings, are now in the implementation and deployment stages. Thus, they are now able to contribute presentations with real experience and commentary about products. Presenters are commenting on adoption issues, usability, governance, successful practices and pitfalls or unresolved issues.

Adoption is what will drive product improvements in the marketplace because experienced adopters are speaking out on their activities. Public presentations of user experiences can and should establish expectations for better tools, better vendor relationship experiences, more collaboration among products and ultimately, reduced complexity in the implementation and deployment of products.

Open Text Launches Full Service Offering For Enterprise-wide Deployment of SharePoint 2010; Acquires Burntsand

Open Text Corporation, the provider of enterprise content management (ECM) software, announced the availability of a complete set of products and services intended to help enterprise information technology (IT) groups centrally manage large numbers of Microsoft SharePoint 2010 sites from creation through archiving. The consulting services will be led by Burntsand which joins Open Text after a recent acquisition. Using the SharePoint 2010 version of Open Text Content Lifecycle Management (CLM) and Open Text Case Management Framework for SharePoint 2010, Open Text services can help IT departments deploy the infrastructure needed to take control over unmanaged SharePoint 2010 deployments. Moreover, it can give users simple tools to create and deploy SharePoint 2010 sites and applications in accordance with corporate governance policies and manage the lifecycle of SharePoint 2010 sites. Open Text enhances SharePoint 2010 by adding a case-centric business application and process layer. Open Text business applications typically comprise a business database and records and archive repository, as well as a number of integrated SharePoint 2010 features, workflows, forms, reports and an administration user interface. Open Text’s solutions for Microsoft are offered as part of the Open Text ECM Suite.http://www.opentext.com/

TEMIS Unveils Luxid Content Pipeline

TEMIS announced the launch of Luxid Content Pipeline, a new content collection module integrated within the latest version of its content discovery solution, Luxid 5.1. This platform collects content from a range of information sources and feeds them into Luxid. After annotating content with relevant metadata, Luxid then applies search, discovery and sharing tools to the enriched content and provides users with content analytics and knowledge discovery. Luxid Content Pipeline accesses content by three different methods: Structured Access connects and automates the collection of documents from structured content sources such as Dialog, DataStar, ISI Web of Knowledge, Ovid, STN, Questel, EBSCOhost, Factiva, LexisNexis, MicroPatent, Scopus, ScienceDirect, Minesoft, Esp@cenet, and PubMed. Enterprise Content Management Access connects to corporate knowledge repositories such as EMC Documentum, EMC Documentum CenterStage and Microsoft Office SharePoint Server. To be as compatible as possible with a wide variety of document sources, Luxid Content Pipeline also supports the integration of UIMA (Unstructured Information Management Architecture) collection readers, enabling the connection to these sources using UIMA standard protocol and format conversion. http://www.temis.com/

SharePoint 2010 – The Big Story

I spent a couple of days at the SharePoint conference two weeks ago with about 8000 others. Many attendees were customers, but the majority seemed to be Microsoft partners. It would be difficult to overstate the enthusiasm of the attendees. The partners especially, since they make their living off SharePoint. There has been a lot of useful reporting and commentary on the conference and what was announced as part of SharePoint 2010, which you can find on the web, #spc09 is also still active on Twitter, and videos of the keynotes are still available at: http://www.mssharepointconference.com.

As the conference program and commentary illustrate, SharePoint 2010 is a major release in terms of functionality. But the messaging surrounding the release provides some important insights into Microsoft’s strategy. Those of you who were at Gilbane San Francisco last June got an early taste of Microsoft’s plans to push beyond the firewall with SharePoint – and that is the big story. It is big because it is a way for Microsoft to accelerate an already rapidly growing SharePoint business. It is big for a large number of enterprises (as well as the SharePoint developer/partner ecosystem) because it is a way for them to leverage some of their existing investment in SharePoint for building competitively critical internet applications – leverage in expertise, financial investment, and data.

The numbers are telling. According to an IDC report Microsoft Office and SharePoint Traction: An Updated Look at Customer Adoption and Future Plans, IDC # 220237, October 2009, of “262 American corporate IT users, just 8% of respondents said they were using SharePoint for their Web sites, compared to 36% using it for internal portals and 51% using it for collaborative team sites.” (the report isn’t free, but ComputerWorld published some of the numbers).

Can Microsoft increase the use of SharePoint for Web sites from 8% to 36% or 51% or more? Whether they can or not, it is too big an opportunity for them to ignore, and you can expect the market for web applications like content management to look a little different as a result. Of course SharePoint won’t be the right solution for every web application, but Microsoft needs scale, not feature or market niche dominance.

There are more pieces to this, especially integration with Office 2010, which will have a major impact on the scale of penetration. We’ll look at that issue in another post.

You can see why SharePoint is a major topic at Gilbane Boston this year. Join us next month to continue the discussion and learn more.

DocPoint Solutions and Atalasoft Team Up on SharePoint Solutions

DocPoint Solutions, Inc., a subsidiary of Quality Associates, Inc., focused on providing Microsoft SharePoint to organizations that are looking to expand employee collaboration and increase the exchange of information, announced a new reseller relationship with Easthampton, Mass.-based Atalasoft, Inc. This new partnership authorizes DocPoint to distribute, customize, and install Atalasoft’s Vizit SP software. Vizit SP is a solution for viewing, cleaning up, indexing, and annotating documents within the Microsoft SharePoint Server (MOSS). The product is a zero-footprint document viewing system, which means end users can access documents without installing any software or downloading the files to their desktops. To all clients evaluating the Vizit SP software, DocPoint is also authorized to grant unlimited and free use of the Vizit Previewer. This program provides the user with fast on-screen preview images of any document stored within the SharePoint system. http://www.docpointsolutions.com

Microsoft Releases Service Pack 2 (SP2) for the 2007 Microsoft Office system

Microsoft announced the availability of Service Pack 2 (SP2) for the 2007 Microsoft Office system. The service pack includes major performance enhancements for Office applications, most notably Microsoft Office Outlook, as well as Microsoft Office SharePoint Server. With SP2, Office 2007 now has built-in support for Open XML, ODF and PDF, along with the dozen or so other formats that were already supported in Office 2007. In addition to the support for additional file formats, SP2 also includes the Open XML Format External File Converter. This allows developers to make any third-party document format a first-class citizen in Office. This means Office will support most government-preferred formats, and can easily be made to support any others that come along. This release offers enhanced stability for Outlook, calendaring reliability, and more improvements to applications that run on both PCs and servers. Users should notice the improved performance and stability of Outlook, better charting functionality in Excel, and more control over the appearance of SmartArt graphics. On the server side, IT professionals will notice several enhancements to the security and performance of SharePoint Server 2007, including support for read-only content databases, improvements to forms-based authentication, and an STSADM command-line utility that enables administrators to scan sites that use the variations feature for errors. SharePoint Server will also feature better support for newer versions of the Firefox browser. Customers can download SP2 right away. In addition, Microsoft will release SP2 via Microsoft Update’s automatic update mechanism no sooner than three months from now, and with at least 30 days notice. http://support.microsoft.com/kb/968170

Enterprise Search 2008 Wrap-Up

It would be presumptuous to think that I could adequately summarize a very active year of evolution among a huge inventory of search technologies. This entry is more about what I have learned and what I opine about the state-of-the-market, than an analytical study and forecast.

The weak link in the search market is product selection methods. My first thought is that we are in a state of technological riches without clear guideposts for which search models work best in any given enterprise. Those tasked to select and purchase products are not well-educated about the marketplace but are usually not given budget or latitude to purchase expert analysis when it is available. It is a sad commentary to view how organizations grant travel budgets to attend conferences where only limited information can be gathered about products but will not spend a few hundred dollars on in-depth comparative expert analyses of a large array of products.

My sources for this observation are numerous, confirmed by speakers in our Gilbane conference search track sessions in Boston and San Francisco. As they related their personal case histories for selecting products, speakers shared no tales of actually doing literature searches or in-depth research using resources with a cost associated. This underscores another observation, those procuring search do not know how to search and operate in the belief that they can find “good enough” information using only “free stuff.” Even their review of material gathered is limited to skimming rather than a systematic reading for concrete facts. This does not make for well-reasoned selections. As noted in an earlier entry, a widely published chart stating that product X is a leader does nothing to enlighten your enterprise’s search for search. In one case, product leadership is determined primarily by the total software sales for the “leader” of which search is a miniscule portion.

Don’t expect satisfaction with search products to rise until buyers develop smarter methods for selection and better criteria for making a buy decision that suits a particular business need.

Random Thoughts. It will be a very long time before we see a universally useful, generic search function embedded in Microsoft (MS) product suites as a result of the FAST acquisition. Asked earlier in the year by a major news organization whether I though MS had paid too much for FAST, I responded “no” if what they wanted was market recognition but “yes” if they thought they were getting state-of-the-art-technology. My position holds; the financial and legal mess in Norway only complicates the road to meshing search technology from FAST with Microsoft customer needs.

I’ve wondered what has happened to the OmniFind suite of search offerings from IBM. One source tells me it makes IBM money because none of the various search products in the line-up are standalone, nor do they provide an easy transition path from one level of product to another for upward scaling and enhancements. IBM can embed any search product with any bundled platform of other options and charge for lots of services to bring it on-line with heavy customization.

Three platform vendors seem to be penetrating the market slowly but steadily by offering more cohesive solutions to retrieval. Native search solutions are bundled with complete content capture, publishing and search suites, purposed for various vertical and horizontal applications. These are Oracle, EMC, and OpenText. None of these are out-of-the-box offerings and their approach tends to appeal to larger organizations with staff for administration. At least they recognize the scope and scale of enterprise content and search demands, and customer needs.

On User Presentations at the Boston Gilbane Conference, I was very pleased with all sessions, the work and thought the speakers put into their talks. There were some noteworthy comments in those on Semantic Search and Text Technologies, Open Source and Search Appliances.

On the topic of semantic (contextual query and retrieval) search, text mining and analytics, the speakers covered the range of complexities in text retrieval, leaving the audience with a better understanding of how diverse this domain has become. Different software application solutions need to be employed based on point business problems to be solved. This will not change, and enterprises will need to discriminate about which aspects of their businesses need some form of semantically enabled retrieval and then match expectations to offerings. Large organizations will procure a number of solutions, all worthy and useful. Jeff Catlin of Lexalytics gave a clear set of definitions within this discipline, industry analyst Curt Monash provoked us with where to set expectations for various applications, and Win Carus of Information Extraction Systems illustrated the tasks extraction tools can perform to find meaning in a heap of content. The story has yet to be written on how semantic search is and will impact our use of information within organizations.

Leslie Owens of Forrester and Sid Probstein of Attivio helped to ground the discussion of when and why open source software is appropriate. The major take-way for me was an understanding of the type of organization that benefits most as a contributor and user of open source software. Simply put, you need to be heavily vested and engaged on the technical side to get out of open source what you need, to mold it to your purpose. If you do not have the developers to tackle coding, or the desire to share in a community of development, your enterprise’s expectations will not be met and disappointment is sure to follow.

Finally, several lively discussions about search appliance adoption and application (Google Search Appliance and Thunderstone) strengthen my case for doing homework and making expenditures on careful evaluations before jumping into procurement. While all the speakers seem to be making positive headway with their selected solutions, the path to success has involved more diversions and changes of course than necessary for some because the vetting and selecting process was too “quick and dirty” or dependent on too few information sources. This was revealed: true plug and play is an appliance myth.

What will 2009 bring? I’m looking forward to seeing more applications of products that interest me from companies that have impressed me with thoughtful and realistic approaches to their customers and target audiences. Here is an uncommon clustering of search products.

Multi-repository search across database applications, content collaboration stores document management systems and file shares: Coveo, Autonomy, Dieselpoint, dtSearch, Endeca, Exalead, Funnelback, Intellisearch, ISYS, Oracle, Polyspot, Recommind, Thunderstone, Vivisimo, and X1. In this list is something for every type of enterprise and budget.

Business and analytics focused software with intelligence gathering search: Attensity, Attivio, Basis Technology, ChartSearch, Lexalytics, SAS, and Temis.

Comprehensive solutions for capture, storage, metadata management and search for high quality management of content for targeted audiences: Access Innovations, Cuadra Associates, Inmagic, InQuira, Knova, Nstein, OpenText, ZyLAB.

Search engines with advanced semantic processing or natural language processing for high quality, contextually relevant retrieval when quantity of content makes human metadata indexing prohibitive: Cognition Technologies, Connotate, Expert System, Linguamatics, Semantra, and Sinequa

Content Classifier, thesaurus management, metadata server products have interplay with other search engines and a few have impressed me with their vision and thoughtful approach to the technologies: MarkLogic, MultiTes, Nstein, Schemalogic, Seaglex, and Siderean.

Search with a principal focus on SharePoint repositories: BA-Insight, Interse, Kroll Ontrack, and SurfRay.

Finally, some unique search applications are making serious inroads. These include Documill for visual and image, Eyealike for image and people, Krugle for source code, and Paglo for IT infrastructure search.

This is the list of companies that interest me because I think they are on track to provide good value and technology, many still small but with promise. As always, the proof will be in how they grow and how well they treat their customers.

That’s it for a wrap on Year 2 of the Enterprise Search Practice at the Gilbane Group. Check out our search studies at https://gilbane.com/Research-Reports.html and PLEASE let me hear your thoughts on my thoughts or any other search related topic via the contact information at https://gilbane.com/

Case Studies and Guidance for Search Implementations

We’ll be covering a chunk of the search landscape at the Gilbane Conference next week. While there are nominally over 100 search solutions that target some aspect of enterprise search, there will be plenty to learn from the dozen or so case studies and tool options described. Commentary and examples include: Attivio, Coveo, Exalead, Google Search Appliance (GSA), IntelliSearch, Lexalytics, Lucene, Oracle Secure Enterprise Search, Thunderstone and references to others. Our speakers will cue us into the current state of the search as it is being implemented. Several exhibitors are also on site to demonstrate their capabilities and they represent some of the best. Check out the program lineup below and try to make it to Boston to hear those with hands-on experience.

EST-1: Plug-and Play: Enterprise Experiences with Search Appliances

  • So you want to implement an enterprise search solution? Speaker: Angela A. Foster, FedEx Services, FedEx.com Development, and Dennis Shirokov, Marketing Manager, FedEx Digital Access Marketing.
  • The Make or Buy Decision at the U.S. General Services Admin. Speaker: Thomas Schaefer, Systems Analyst and Consultant, U.S. General Services Administration
  • Process and Architecture for Implementing GSA at MITRE. Robert Joachim, Info Systems Engr, Lead, The MITRE Corporation.

EST-2: Search in the Enterprise When SharePoint is in the Mix

  • Enterprise Report Management: Bringing High Value Content into the Flow of Business Action. Speaker: Ajay Kapur, VP of Product Development, Apps Associates
  • Content Supply? Meet Knowledge Demand: Coveo SharePoint integration. Speaker: Marc Solomon, Knowledge Planner, PRTM.
  • In Search of the Perfect Search: Google Search on the Intranet. Speaker: June Nugent, Director of Corporate Knowledge Resources, NetScout Systems,

EST-3: Open Source Search Applied in the Enterprise

  • Context for Open Source Implementations. Speaker: Leslie Owen, Analyst, Forrester Research
  • Intelligent Integration: Combining Search and BI Capabilities for Unified Information Access. Speaker: Sid Probstien, CTO, Attivio

EST-4: Search Systems: Care and Feeding for Optimal Results

  • Getting Off to a Strong Start with Your Search Taxonomy. Speaker: Heather Hedden, Principal Hedden Information Management
  • Getting the Puzzle Pieces to Fit; Finding the Right Search Solution(s) Patricia Eagan, Sr. Mgr, Web Communications, The Jackson Laboratory.
  • How Organizations Need to Think About Search. Speaker: Rob Wiesenberg, President & Founder, Contegra Systems

EST-5: Text Analytics/Semantic Search: Parsing the Language

  • Overview and Differentiators: Text Analytics, Text Mining and Semantic Technologies. Jeff Catlin, CEO, Lexalytics
  • Reality and Hype in the Text Retrieval Market. Curt Monash, President, Monash Research.
  • Two Linguistic Approaches to Search: Natural Language Processing and Concept Extraction. Speaker: Win Carus, President and Founder, Information Extraction Systems

Exhibitors with a Search Focus:

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