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Tag: findability (Page 1 of 2)

Enterprise Search and Findability Survey 2014

For the third year, Findwise, an enterprise search system integrator and consulting firm based in Sweden, is doing a global survey of user experiences with content findability tools. Many of us in the field of search technology want to see how enterprises are progressing with their search initiatives. Having a baseline from 2012 is a beginning to see what the continuum looks like but we need more numbers from the user community. That means participation from institutional implementers, funding managers, administrators and end-users with a stake in the outcomes they receive when they use any search technology.

Please do not let this opportunity pass, and sign on to the survey and sign up to get the resulting report later in the year. I especially hope that Findwise gets a good uptick in responses to report at the December Gilbane conference. We need to hear more voices so pass this link along to colleagues in other organizations.

Here is the link: Enterprise Search and Findability Survey 2014

Content Accessibility in the Enterprise is Really Search

The Gilbane Conference call for speakers is out and submissions are due in three days, May 2. As one who has been writing about enterprise search topics for over ten years, and engaged in search technology development since 1974, I know it is still a relevant topic.

If you are engaged in any role, in any type of content repository development or use, you know that excellent accessibility is fundamental to making content valuable and useable. You are also probably involved in influencing or trying to influence decisions that will make certain that technology implementations have adequate staffing for content metadata and controlled vocabulary development.

Please take a look at this conference track outline and consider where your involvement can be inserted. Then submit a speaking proposal to share your direct experiences with search or a related topic. Our conference participants love to hear real stories of enterprise initiatives that illustrate: innovative approaches, practical solutions, workarounds to technical and business problems, and just plain scrappy projects that bring value to a group or to the whole enterprise.  In other words, how do you get the job done within the constraints you have faced?

Track E: Content, Collaboration and Employee Engagement

Designed for content, information, technical, and business managers focused on enterprise social, collaboration, intranet, portal, knowledge, and back-end content applications.

  • Collaboration and the social enterprise
  • Collaboration tools & social platforms
  • Enterprise social metrics
  • Community building & knowledge sharing
  • Content management & intranet strategies
  • Enterprise mobile strategies
  • Content and information integration
  • Enterprise search and information access
  • Semantic technologies
  • Taxonomies, metadata, tagging

Please consider participating in the conference and especially if content findability and accessibility are high on your list of “must have” content solutions. Submit your proposal here. The need for good findability of content has never been higher and your experiences must be heard by vendors, IT managers and content experts together in this forum.

Findability Issues Impact Everything Work Related

This should have been the last post of 2013 but you know how the holidays and weather (snow removal) get in the way of real work. However, throughout the month of December emails and messages, meetings, and reading peppered me with reminders that search surrounds everything we do. In my modest enterprise, findability issues occupy a major portion of my day and probably yours, too.

Deciding how important search is for workers in any enterprise is easy to determine if we think about how so many of us go about our daily work routines:

  • Receiving and sending emails, text messages, voice mail,
  • Documenting and disseminating work results,
  • Attending meetings where we listen, contribute, view presentations and take notes,
  • Researching and studying new topics or legacy content to begin or execute a project

As content accrues, information of value that will be needed for future work activities, finding mechanisms come into play, or should. That is why I probably expend 50% of my day consuming content, determining relevance and importance, deciding where and how it needs to be preserved, and clearing out debris. The other 50% of the time is devoted to retrieving, digesting and creating new content, new formulations of found material. The most common outputs are the result of:

  • Evaluation of professionals who would be candidates for speaking at programs I help organize,
  • Studying for an understanding of client needs, challenges and work environments,
  • Evaluation of technology solutions and tools for clients and my own enterprise,
  • Responding to inquiries for information, introductions, how-to solve a problem, opinions about products, people or processes,
  • Preparing deliverables to clients related to projects

Without the means and methods of my finding systems, those used by my clients, and those in the public domain, no work would get done. It is just that simple.

So, what came at me in December that made the cut of information to be made findable? A lot, but here are just three examples.

Commentary on metadata and taxonomy governance was a major topic in one session I moderated at the Gilbane Conference in Boston, Dec. 3-4, 2013. All of the panelists shared terrific observations about how and why governance of metadata and taxonomies is enterprise-critical; from one came this post-conference blog post. It, Taxonomy Governance, was written by Heather Hedden, author of The Accidental Taxonomist and a frequent speaker on taxonomy topics. The point here: when you engage in any work activity to consistently organize and manage the professional content in your possession, you are governing that material for findability. Anything that improves the process in the enterprise, is going to be a findability plus, just as it is for your own content.

Also in December, the Boston KM Forum hosted Allan Lewis, an “informaticist” at Lahey Health in Massachusetts; he is responsible for an initiative that will support healthcare professionals’ sharing of information via social business software tools. As a healthcare informatics professional, working with electronic clinical data sets to better codify diagnostic information, Allan is engaging in an enterprise-wide project. It is based on the need for a common view of medical conditions, how to diagnose them, and assign accurate classification to ensure the best records. Here is an issue where the quality of governing rules will be reached through consensus among medical experts. Again, findability is a major goal of this effort for everyone in a system, from the clinicians who need to retrieve information to the business units who must track cases and outcomes for accountability.

Last, from among the hundreds of information resources crossing my desk last month came one, a “Thank you for donating to the Wikimedia Foundation. You are wonderful!” You might ask why this did not simply get filed away for my tax return preparation; it almost did but read on.

Throughout the year I have been involved in numerous projects that rely on my ability to find definitions or explanations of hundreds of topics outside my areas of expertise. Sometimes I use known resources, such as government agency web sites that specialize in a field, or those of professional associations and publications with content by experts in a domain. I depend on finding tools at those sites to get what I am looking for. You can be certain that I know which ones have quality findability and those with difficult to use search functions.

When all else fails, my Google search is usually formatted as “define: xxx yyy” to include a phrase or name I seek to better understand. A simple term or acronym will usually net a glossary definition but for more complex topics Wikipedia is the most prominent resource showing up in results. Sometimes it is just a “stub” with notations that the entry needs updating, but more often it is very complete with scores of links and citations to help further my research. During one period when I had been beating a path to its site on a frequent basis, a banner requesting a donation appeared and persisted. As a professional benefiting from its work, I contributed a very modest sum. When the thank you came, I found the entire correspondence compelling enough to share parts of it with my readers. The last paragraph is one I hope you will read because you are interested in “search” and probably have the knowledge to contribute content that others might search for. Contributions of money and your knowledge are both important.

It’s easy to ignore our fundraising banners, and I’m really glad you didn’t. This is how Wikipedia pays its bills — people like you giving us money, so we can keep the site freely available for everyone around the world.

People tell me they donate to Wikipedia because they find it useful, and they trust it because even though it’s not perfect, they know it’s written for them. Wikipedia isn’t meant to advance somebody’s PR agenda or push a particular ideology, or to persuade you to believe something that’s not true. …

You should know: your donation isn’t just covering your own costs. The average donor is paying for his or her own use of Wikipedia, plus the costs of hundreds of other people. …

Most people don’t know Wikipedia’s run by a non-profit. Please consider sharing this e-mail with a few of your friends to encourage them to donate too. And if you’re interested, you should try adding some new information to Wikipedia. If you see a typo or other small mistake, please fix it, and if you find something missing, please add it. There are resources here that can help you get started. Don’t worry about making a mistake: that’s normal when people first start editing and if it happens, other Wikipedians will be happy to fix it for you.

So, this is my opening for 2014, a reflection on what it means to be able to find what we need to do our work and keep it all straight. The plug for Wikipedia is not a shameless endorsement for any personal gain, just an acknowledgement that I respect and have benefitted from the collaborative spirit under which it operates. I am thanking them by sharing my experience with you.

Speaker Spotlight: John Felahi – Making content findable

In another installment of Speaker Spotlight, we posed a couple of our frequently asked questions to speaker John Felahi, Chief Strategy Officer at Content Analyst Company, LLC. We’ve included his answers here. Be sure to see additional Speaker Spotlights from our upcoming conference.

John_Felahi-horiz

Speaker Spotlight: John Felahi

Chief Strategy Officer

Content Analyst Company, LLC

 

What is the best overall strategy for delivering content to web, multiple mobile, and upcoming digital channels? What is the biggest challenge? Development and maintenance cost? Content control? Brand management? Technology expertise?

One of the biggest challenges to delivering content to the web is making it as findable as possible to potential interested viewers.  While traditional, manual tagging and keyword search methods may have gotten us this far, and may be good enough for some use cases, they’re still not without limitations. The good news is, there are far more advanced, sophisticated – and automated – technologies available to remedy the numerous limitations of manual tagging content and keyword-based search. The limitations of manual tagging and keyword-based include:

  • Term creep – New terms constantly emerge, requiring taxonomies to be constantly updated.
  • Polysemy – Take Apple, for example. Is your user searching for the company, the Beatles’ record label, or the fruit?
  • Acronyms – Texting has introduced an entirely new language of acronyms (LOL, TTYL, WDYT).  Manually tagging content requires the editor to consider possible acronyms the users will be searching for.
  • Abbreviations – Tagging content with long, scientific terms, geographies, etc. require editors to factor these in along with the long terms they represent.
  • Misspellings – Thanks to spellcheck and autocorrect, technology has become much more forgiving for those who never made it past the first round eliminations in their sixth grade spelling bee. Content search, unfortunately, needs to be equally accommodating, if you want your users to find your content – which means tagging it with common misspellings.
  • Language – The web has certainly made the world a much smaller place, but that doesn’t mean everyone speaks English.  Making content findable in any language means it has to also be tagged in multiple languages.

On to the good news – there’s technology that’s been used for years in eDiscovery and the US Intelligence Community to overcome these very challenges, but for different reasons. Because the bad guys aren’t tagging their content to make it more findable, the intel community needs a better way to find what they’re looking for. And in eDiscovery, finding relevant content can make a multi-million dollar difference to the outcome of a particular litigation or other regulatory matter. That’s why tens of thousands of legal reviewers and countless analysts in the intel community use a technology known as concept-aware advanced analytics.

How concept-aware advanced analytics differs from manual tagging and keyword search

As its name implies, concept-aware understands the underlying concepts within the content. As such, it can tag content automatically.  On the viewer’s side, content can be found by simply saying, “find more like this.” Categories are defined by taking examples that represent the concepts of a category. The system “learns” what that category is all about, and can then identify conceptually similar content and apply the same category. The process is the same on the search side. The user points to a piece of content and says, “find more like this.” Or as the content publisher, you present the viewer with conceptually similar content, i.e., “you may also be interested in these articles.”

While concept-aware advanced analytics doesn’t necessarily replace manual tagging and keyword search – which work very well in certain situations – the technology clearly overcomes many of the limitations of traditional tagging and search methods.

Catch Up with John at Gilbane

Track E: Content, Collaboration, and the Employee Experience

E7: Strategic Imperatives for Enterprise Search to Succeed
Wednesday, December, 4: 2:00 p.m. – 3:20 p.m.

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