Archive for CM Pros

Conference topics for Gilbane San Francisco – Updated

Though we are still catching our breath from the Boston conference and the holidays, it is time to get moving on our annual San Francisco conference, which the 3rd week of May this year. The conference site is, is still mostly populated with 2009 information, but will be updated this week with a new site design and current information. Content from the 2009 event is at will be moved to a subdirectory and continue to be available.

In the meantime, The description below is taken from the draft site and will give you a good idea of the topics we’ll be covering. If you are interested in submitting a speaking proposal, remember that the deadline for submissions is January 18. See

Oh, and the Twitter handle is and the hashtag we’ll be using is #gilbanesf.

Gilbane San Francisco 2010
Web, content, and collaboration technology have reached a new level of maturity. This is true in terms of technology, but more importantly, it is true in terms of what businesses expect to be able to do with these tools. Web and enterprise content management permeate every aspect of an organization. Public facing internet sites are the front door to an organizations’ products and services, and where customers, partners and investors engage with the corporate brand and develop perceptions. Internal websites, whether in the form of intranets, blogs, wikis, or portals, provide knowledge workers increasingly efficient ways to collaborate and share knowledge. Customer and internal-facing applications share requirements that call for a number of enterprise content, publishing and infrastructure technologies, such as multi-lingual, social media, search, and integration software.

Gilbane San Francisco is organized into four tracks so that whether you are responsible for marketing, IT, a business unit, or an internal function, you will be able to easily navigate among the conference sessions. If you are responsible for customer-facing business activities start with the Customers & Engagement track, and then add appropriate sessions from the Content Technology & Content Publishing tracks. If your role is focused on internal collaboration, knowledge sharing or support activities, start with the Colleagues & Collaboration track, and supplement it with sessions from the technology & publishing tracks.

Track 1: Customers & Engagement
Corporate websites are now the most important public face of an organization, and the best way to grow, and communicate with, a broader customer base. Successful sales and marketing now requires Web sites that can reach a global audience, a mobile audience, and an audience familiar with social media and used to richer media. Websites also need to be findable, accessible, engaging, real-time & responsive, and have accurate and timely information that is synchronized with other channels. This is a tall order, but it is what your customers expect, and what companies are building.

For anyone responsible for marketing, business, or technical aspects of public facing websites, including, sales & marketing, digital marketing, brand managers, business units with P&L, Web strategists, IT, Web managers, business managers, digital media, e-commerce managers, content managers and strategists.

Web content management, analytics, web design and UI, social media, rich media, global reach, multilingual practices, personalization, information architecture, designing for mobile, e-commerce, search engine optimization.

Track 2: Colleagues & Collaboration
Well-designed internal websites for collaboration on projects or operational activities, whether in the form of intranets, portals, blogs, or wikis are critical for supporting modern corporate missions. Social software has reignited interest in enhancing employee collaboration and knowledge sharing, and the right use of social software, alone or combined with an intranet or portal, is a competitive requirement. Employees already use it, and expect it, and can be much more productive with it. While some business use-cases are obvious, companies are a long way from having enough experience to know how best to integrate and deploy different types of social software to best support business requirements.

For anyone responsible for internal websites, portals, collaboration & knowledge sharing activities, including, knowledge managers, product managers, project managers, IT, and content managers.

Collaborative authoring, intranets, knowledge management, search, wikis, micro-blogging and blogging, managing social and user-generated content, integrating social software into enterprise applications, SharePoint, portals, social software platforms, enterprise 2.0 strategies.

Track 3: Content Technology
There are many different technologies involved in building web and enterprise content applications. Some of them are simple and some complex, some are open source and some are commercial, some are available via license, some as a service, some are ready for prime time, some aren’t, and some might be ready, but are controversial.

For those who are either responsible for technology decisions, or those who need to keep up-to-speed with the latest technology for enterprise content applications of all types, including, central IT, departmental IT, strategists, and managers who need to know what’s possible and what’s coming.

Multi-lingual technologies and applications, XML, standards, integration, content migration, mobile, search, open source, SaaS, semantic technologies, social software, SharePoint, XBRL, and relevant consumer technologies.

Track 4: Content Publishing
Multi-channel publishing has been a goal of many organizations for years, but it is now more important than ever – and not that much easier. In addition to more traditional print and web channels, smartphones, e-book readers, other mobile devices, and even “in-product” displays need to be considered. In addition to more channels, there are more media types to manage. Dynamic publishing is a key business requirement for both single and multi-channel delivery.

For those responsible for content creation, management, and multi-channel/multi-lingual publishing, IT and others that need to learn about publishing technology because of new multi-channel demands, including corporate or commercial publishers, content managers, digital asset managers, documentation managers, and information architects.

Multi-channel publishing, multi-lingual publishing, e-books, tablets, mobile, digital rights, digital asset management, documentation, structured content, XML, dynamic publishing, and publishing business models.

CM Pros to Host 2008 Spring Summit in Conjunction with Upcoming Gilbane San Francisco Conference

The Gilbane Group and Lighthouse Seminars announced that the 2008 CM Pros U.S. Spring Summit will take place on June 17 to coincide with the fourth Annual Gilbane San Francisco Conference which is June 18-20 at the Westin Market Hotel in San Francisco. The CM Pros Summit offers attendees an in-depth forum for discussing the business drivers and technical issues of managing and delivering dynamic content. Content Management Systems are viewed by many as being comprised of three predominant components: acquisition, management, and delivery. This summit will empower attendees with tangible and tactical real world solutions for the delivery component of content management. The CM Pros Summit includes users, practitioners and vendors of every aspect of content and digital asset management including: information architecture, usability, implementation, metadata and taxonomy, search, change management, software and tools. At the CM Pros Summit, speakers and attendees will: Leverage best practices for dynamic delivery; Hear the latest research, case studies, and best practices; Share experiences with others and learn from peers; Network at the event; Identify next steps in content management implementations; Collaborate for solutions. Meet with partners, suppliers, and potential customers; and, hear about new aspects of content management; drive new technology development. Current members who renew before June 17 will also receive the discount with a year added at the date of renewal. Also, CM Pros members receive a $200 discount off the cost of the Gilbane conference. Attend the Summit and join CM Pros for $75, a 25 percent discount off the regular fee. To take advantage of this offer, enter discount code: GILBSPR2008 at,

Content Management Professionals’ Spring Summit

The non-profit Content Management Professionals organization, an international community of practice, is holding their Spring Summit in San Francisco on April 11. The Summit is being held at the Palace Hotel in downtown San Francisco in conjunction with our Gilbane Conference on Content Management Technologies.
Activities at the Summit include small-group, roundtable discussions focusing on the strategy and practice of content management and the role of those who are engaged in this discipline. CM Pros members leading roundtables include:
– Erik Hartman (Netherlands) on the enterprise content management poster and CMSML (CMS markup language)
– Hilary Marsh (Chicago) on the content in content management
– Ann Rockley (Toronto) on making the content management business case
– Mira Wooten (Mountain View, CA) on content management networking
– Rahel Bailie (Vancouver) on the human factor in content management
– Seth Earley (Boston) on doing successful taxonomy projects
– Shuli Goodman (San Francisco) on effective governance models to support enterprise content strategies
– David Warwick (Australia) on organizational compliance and the role of CM systems.
Update: Full Summit Program and schedule.
Register for the Summit or find out more about it.
(Discloure: I’m on the board.)