Archive for bots

Gilbane Advisor 1-5-17 — Bots, Deep Learning, Mobile Marketing

Happy New year Dear Reader!

We have chosen a small number of the superabundance of end-of-year reviews and predictions to recommend, each focused on rapidly developing areas that are important for you to keep up with, even if at a high level. Topics include bots, deep learning, mobile, marketing technology, software development, and design.

Bot Check-In: A Year of Disappointment

Sam Lessin sums it up and explains.

Despite lots of PR, neither Facebook, Amazon or Google-developed bot platforms this year made it easy for developers to work with. Narrowly focused services can thrive in the near-term but mass-market bots have a way to go. Read More

Deep Learning 2016: The Year in Review

Jan Bussieck provides a really useful, not-too-technical, recap and look forward.

The many revolutionary results we have seen in 2016, be they in medical imaging, self-driving cars or machine translation also point to the fact that moving along the axes of data and compute power will lead to diminishing marginal returns… This means that the greatest yields can be reaped from pushing the third frontier forward, to develop algorithms that can learn from raw unlabelled data such as video or text. Read More

2016’s top programming trends

2016 brought many exciting developments in software and 2017 promises to be even better as containers and functional programming languages grow in adoption and JavaScript moves to become even more central parts of standard development practice. Read More 

Mobile is eating the world – 2016

Benedict Evans’ latest version of his well known presentation is not just about mobile but covers computing and market issues in the context of today’s dominant platform. The link provides access to both his slides and video presentation. Read More

2017 predictions for mobile marketing

In terms of industry headline value, possibly the two most intriguing mobile advertising developments in 2016 were perpetrated by platform operators: Google massively extended its suite of mobile advertising products and Apple introduced in-store search ads…

Eric Seufer provides three predictions for this year. Read More

Who controls the marketing tech stack in 2017: The CIO or CMO?

There are lots of workable options for collaboration. Dion Hinchcliffe suggests some scenarios. Read More

Also…

Keep up with design… Top 10 UX Articles of 2016 Announced via Nielsen Norman Group

And don’t forget… Content Structure in Tables via Story Needle

When Java shops grow up they become web companies or vice versa? via Redmonk

Speaking of software… Is it a good time to start a software company? via Sam Gerstenzang

What happens when everyone has a camera?… Cameras, ecommerce and machine learning via Benedict Evans

 

The Gilbane Advisor curates content for our community of content, computing, and digital experience professionals. Subscribe to our newsletter, or our feed.

Blockchain to Bots: a Look at Use Cases

Gilbane Boston 2016

Join us in Boston in November for this featured session and our other 32 conference sessions.

Blockchain to Bots:
a Look at Use Cases

New technologies need use cases. First in theory to attract commercial investment, and second in practice to prove their worth. This session includes discussions on the potential of Blockchain for digital asset management, and the use of bots in an intranet application.

Wednesday, November, 30: 11:40 – 12:40 pm

Register today to save your seat
Use code F16G for an extra discount

Nicole Dvorak | Gilbane conference

Moderator:
Nicole Dvorak, MBA Candidate, Class of 2018, MIT Sloan School of Management

Rod Collins | Gilbane Conference

Rod Collins, Director of Innovation, Optimity Advisors

Transforming Digital Assets into Digital Agents: New Media Strategies for Hyper-Connected Markets

Mindy Carner | Gilbane Conference

Mindy Carner, Manager, Information Management, Optimity Advisors

Transforming Digital Assets into Digital Agents: New Media Strategies for Hyper-Connected Markets

Henry Amm | Gilbane Conference

Henry Amm, Digital Strategy Consultant, adenin Technologies

Making Intranets Smart: How AI and Bots Allowed Us to Create a Smart Assistant for the Digital Workplace

Gilbane Digital Content Conference
Fairmont Copley Place Hotel, Boston, November 29 – 30, 2016

Bots, Content, and Commerce

Gilbane Boston 2016

Join us in Boston in November for this featured session and our other 32 conference sessions.

Here Come the Bots: How Innovations in Artificial Intelligence Will Shape the Future of Content and Commerce

Today’s online transactions are still largely web-based despite the proliferation of smartphones and mobile apps. And these transactions are often part of a fragmented purchasing experience, where a customer must move from interacting with engaging rich content to completing a series of cumbersome steps for transaction-related information like payment and delivery details.

One solution to this experience breakdown is to enable what is becoming known as conversational commerce, where the transaction part of purchase is integrated seamlessly with the customer’s current online environment. Several tech giants like Facebook and Amazon, as well as a number of start-ups, are investing in enabling chat bots within messaging apps that make it possible for users to make purchases within the platform, rather than having to go to an external web page. This session will explore what the rise of conversational commerce will mean for content management and content and commerce integration.

Wednesday, November, 30: 8:30 – 9:30 am

Register today to save your seat

Jill Finger Gibson Gilbane Conference

Moderator:
Jill Finger Gibson, Principal Analyst, Digital Clarity Group

Adrien Nussenbaum Gilbane Conference

Adrien Nussenbaum, CEO, Mirakl

Roland Benedetti Gilbane Conference

Roland Benedetti, Chief Product and Marketing Officer, eZ

Sergio Silva Gilbane Conference

Sergio Silva, Director of Partner Success, Kik

Gilbane Digital Content Conference
Fairmont Copley Place Hotel, Boston, November 29 – 30, 2016

Gilbane Advisor 7-26-16 – Bots, apps, stickers, video, web, product placement

In this issue we look at moderating perspectives on a few hot topics. First up, we follow up on our earlier coverage of bots and use cases. There are lots of good reasons to be excited about the growth and range of applications for bots, but the hype has been a bit much. We have chosen four short articles to get you current. Next up, Stickers as a serious content type, then thoughts on the utility of video, purposeful merging of web and mobile, and interesting ideas on product placement.

Wrong Narrative. Wrong Mindset. Wrong Solutions.

Don’t worry, this is about bots not politics, and Sar Haribhakti’s view is balanced.

If you even remotely follow tech news, it is very likely that you have read outlandish claims like “Bots are the new apps”. There are way too many misconceptions around conversational products. Read More

Bots in 2016: Mid-Year Check In

Sam Lessin is a big fan of bots because of the potential for developers in general, and in particular for the personal assistant his company, Fin, is building. His experience and thoughts on the challenges of bringing bot-based products to market will help developers and product managers tune expectations.

The past six months have shown that building compelling bots is very challenging. Completely automated bots aren’t ready for prime time and hybrid services with human involvement cost a lot to develop. How developers can make money from bots also hasn’t been clarified. But I’m still bullish on the shift to bots. Read More

Personal assistant bots like Siri and Cortana have a serious problem

Good general explanation of why Alexa et al struggle to meet user expectations. Read More

The Death of Apps has been Greatly Exaggerated

Analyst Jan Dawson looks at the numbers.

Bots are a fascinating new element of mobile user interfaces and have potential in certain well-defined use cases. However, as a threat to the app model, they’re fundamentally limited for a couple of reasons. First, bots are not a fit at all for the vast majority of apps. Put another way, for the apps that generate the vast majority of revenue. Read More

The Elements of Stickers

Stickers as a serious content type. Connie Chan should convince you there is more to Stickers than you probably thought.

Stickers aren’t just frivolous little punctuation marks to be inserted in text messages. They can be replacements for entire sentences, and help create a new medium for communicating and storytelling… And sometimes stickers can convey what words cannot! This form of visual communication has become so popular … in WeChat and LINE — that it is not uncommon to see a deep thread of multiple messages without a single word. They’re not just for those crazy young kids. More notably, stickers are commonly used in professional, not just personal, chats as well… Read More

Video and Speed

I’m sure you know the feel­ing  —  you see a link to some­thing that looks in­ter­est­ing, fol­low it, and when it turns out to be a video clip, you shake your head and kill the tab. The prob­lem with video is it’s just too slow.

Totally agree. Give me words to skim please. Tim Bray discusses watching (some) video faster and listening to sped-up audio. Read More

Building for a future mobile web

Paul Kinlan makes a case for progressive web apps as a way to combine the best of native mobile and mobile web apps. His discussion is useful beyond Google’s progressive web activity.

A new way of thinking about how we build apps and content experiences for the web is needed. One that is progressive in allowing us to build for the web at large, but takes inspiration from the deeper engagement that can be found in native app platforms. Read More

James Bond, Dunder Mifflin, and the Future of Product Placement

…my children shouted in annoyance. They rousted me from bed, complaining that something was wrong with the TV… Trying to explain that there are advertising breaks so people can sell them things was a deflating experience… Their incomprehension was total… If interruption-based advertising is no longer an option, and if traditional product placement is no longer the answer, how can brands reach consumers while not offending their sense of empowerment and leveraging their desire for immediate gratification?

Laurent Muzellec makes a case for “interactive product placement”, and “reverse product placement”… Read More

 

Gilbane Digital Content Conference
Main conference: November 29 – 30
Workshops: December 1, 2016
Fairmont Copley Plaza, Boston

Short takes

The topic may be slightly scary but you need to know what’s coming… 2 terrific #MarTech talks on the rise of AI in marketing via chiefmartec.com

Lots of orgs will need to make a similar choice, but this is big one… Salesforce will only support Nexus and Samsung Galaxy phones to avoid Android fragmentation via recode

Yes, something like this… Why Wearables Will Replace Your Smartphone via ITNews

eBooks down, print up… U.S. Publishing Industry’s Annual Survey Reveals Nearly $28 Billion in Revenue in 2015 via AAP

An optimist’s view of Getting Google and Publishers to Share Love — and Data via Medium

Differences… AI, Apple and Google via Benedict Evans

The UK takes a stab at a Data Science Ethical Framework via gov.uk

Growing without video dependence… Bustle’s Slower but Steady Growth Path via The Information

Different levels of maturity… Enterprise MarTech Assessment: More Social Than Mobile via Medium

CMS, etc., corner

Should command a serious salary… The 6 skills every content strategist must have via Medium

Some good questions re What does a decoupled WCM architecture really mean? via Real Story Group

Digital Asset Management Round-up, June 2016 via Digital Clarity Group

Bright future or death spiral?…   via EContent

About

The Gilbane Advisor curates content for our community of content, computing, and digital experience professionals. Subscribe to our newsletter, or our feed.

The Gilbane Digital Content Conference: Content Management, Marketing, and Digital Experience helps marketers, IT, and business managers integrate content strategies and technologies to produce superior digital experiences for customers, employees, and partners.

Gilbane Advisor 4-28-16 — Bots vs apps, content management news, media, more

Bots vs apps, conversational interfaces, AI — lots of hype, and lots of money. If all the coverage of these and how they relate have left you scratching your head our first three articles below will get you grounded in reality.

The first, a longish but enjoyable post by Dan Grover is my favorite. He uses the sneaky trick of measuring how many screen taps chat interfaces can take compared to app interfaces to sort of measure physical, mental effort, and time. As a product manager at WeChat Grover has a certain cred.

Bots won’t replace apps. Better apps will replace apps

The thesis, then, is that users will engage more frequently, deeply, and efficiently with third-party services if they’re presented in a conversational UI instead of a separate native app. … messenger apps’ apparent success in fulfilling such a surprising array of tasks does not owe to the triumph of “conversational UI.” What they’ve achieved can be much more instructively framed as an adept exploitation of Silicon Valley phone OS makers’ growing failure to fully serve users’ needs, … Many of the platform-like aspects they’ve taken on to plaster over gaps in the OS actually have little to do with the core chat functionality. Not only is “conversational UI” a red herring, but as we look more closely, we’ll even see places where conversational UI has breached its limits and broken down. Read More

Chat bots, conversation and AI as an interface

Chat bots tap into two very current preoccupations. On one hand, the hope that they can actually work is a reflection of the ongoing explosion of AI, and on the other, they offer a way to reach users without having to get them to install an app.

Benedict Evans explores both, and asks many questions about how they relate to which “runtime”. Read more

When do bots beat apps? When context and convenience matter most

Investor Peter Rojas makes similar points and reminds us in case we forgot…

Facebook isn’t just wagering that the ease of interacting via a conversational interface will drive uptake of chatbots amongst its 800 million users. Ultimately they’re doing this because they believe that the convenience of chatbots will get people to live inside Messenger in the same way that WeChat users live inside that messaging app. It’s their way of making an end-run around both iOS and Android as app platforms by bringing all those services within Messenger as chatbots — and thus onto a platform which Facebook controls. Read More

Google search engine baffles public, Ofcom study shows

The Financial Times chose to highlight the gem below, no doubt because of the increased regulatory attention, but the free just-published, Adults’ media use and attitudes Report 2016has lots of other interesting findings.

In Ofcom’s research, adults who use search engines were shown a picture of the results returned by Google for an online search for “walking boots”. The first three results at the top of the list were distinguished by a small orange box with the word “Ad” written in it. … However, in spite of the labelling, 51 per cent of respondents were not aware that these results were adverts or sponsored links.

Imagine the results from some other other countries. Read More

Your media business will not be saved

The Verge’s Joshua Topolsky tells colleagues and competitors not to fool themselves with individual silver bullets. We’ll have to stay-tuned to see what he is working on.

Video will not save your media business. Nor will bots, newsletters, a “morning briefing” app, a “lean back” iPad experience, Slack integration, a Snapchat channel, or a great partnership with Twitter. … Compelling voices and stories, real and raw talent, new ideas that actually serve or delight an audience, brands that have meaning and ballast; these are things that matter in the next age of media. Thinking of your platform as an actual platform, not a delivery method. Knowing you’re more than just your words. Thinking of your business as a product and storytelling business, not a headline and body-copy business. Thinking of your audience as finite and building a sustainable business model around that audience — that’s going to matter. Thinking about your 10 year plan and not a billion dollar valuation — that’s going to matter. Read More

With new roadblocks for digital news sites, what happens next?

Newsonomics’ Ken Doctor, looking at the current recalibration, points out…

The Digital Dozen — those national/global companies I’ve identified, like The New York Times, The Wall Street Journal, The Washington Post, Bloomberg, AP, Reuters, The Guardian, Axel Springer, the BBC, and more — are most mindful and respecting of that heritage and mission, even as they struggle mightily. They, too, are testing more video, but they try not to let the new overwhelm their essential reasons for being. Read More

Making Medium more powerful for publishers

Aggressive…

new branding tools that will allow publications to customize color, layout, and navigation. … making it easier to migrate existing blogs and websites to Medium … two new ways that publishers can opt in to earn revenue on Medium … soon launch compatibility support for Facebook Instant Articles and Google Accelerated Mobile Pages (AMP) … brought collections to the web. Read More

The open web is not going away

Hopefully not! Zack Rosen points out the giant discrepancy in the funding of walled gardens vs open web, but he only gets to “should not” instead of “is not”. If you are an optimist you’ll be happy to know that there was a similar scenario in the 80s where giant telecoms tried to force a walled garden on the world in the form of the ODA (Office Document Architecture) standard, but lost the war to the measly-funded open information standard SGML (parent of HTML and XML). Another similarity: some of the large computer companies at the time hedged their bets by supporting both sides to some degree, much like Google, Apple, Facebook do today. Read More

Gilbane Digital Content Conference

The call for speakers deadline is May 6!

Main conference: November 29 – 30 2016 ● Workshops: December 1 ● Fairmont Copley Plaza, Boston, MA

Short takes

It’s Mr. MR to you… The Untold Story of Magic Leap, the World’s Most Secretive Startup via Wired

Understand the Blockchain in Two Minutes Well, slightly over 2, but this really pretty good. via Institute for the Future

The web is Doom but there is reason for optimism. via mobiForge 

Not a short term problem but, hmmm… Facebook Struggles to Stop Decline in ‘Original’ Sharing via The Information

Are MarTech tools underperforming? Digital Marketing Technology Survey Results via Real Story Group

CMS, etc., corner

Details and puns but No Joke: Sitecore is (finally) acquired (sort of) via Digital Clarity Group

Adding to their extensive collection of CMSs OpenText acquires HP customer experience content management for $170 million via TechCrunch

New, and free, Research: From Web Publishing to Experience Management in Higher Education via Digital Clarity Group

CrownPeak merges with ActiveStandards and raises funding via Real Story Group

Digital Asset Management Round-up, April 2016 via Digital Clarity Group

About

The Gilbane Advisor curates content for our conference community of content, computing, and digital experience professionals throughout the year. Subscribe to our email newsletter, or our feed.

The Gilbane Digital Content Conference – Content Management, Marketing, and Digital Experience helps marketers, IT, and business managers integrate content strategies and technologies to produce superior digital experiences for customers, employees, and partners.

Gilbane Advisor 2-29-16 — Google, Facebook, and the open web

The platform competition for last mile content delivery continues to ramp up. Google’s AMP has launched and is available to everyone; Facebook’s Instant Articles becomes available to all on April 12th; and both have gained some open web credibility in the last week. Platform publishing is no longer only for major publishers. Anybody with a blog or website needs to pay serious attention to how platform publishing will affect their reach. Content strategists and marketers need to dial in.

The good news is that in many cases it is possible to feed the beasts automatically with no more effort than publishing a post on a blog, and keep control of your content and web presence. CMS vendors should be ahead of this curve. Our own blog, thanks to WordPress and a few plugins, is already setup to publish to Medium (it works), Google AMP (it works but the rendering is a little funky), and Instant Articles (as soon as Facebook turns the switch in April). We’ll also be testing Apple News.

Google Is Going to Speed Up the Web. Is This Good?

Good for us as web consumers that is. Dan Gillmor provides a non-technical and cautiously optimistic review of Google AMP (Accelerated Mobile Pages).

I still have a million questions about this, and some are the ones I began with: What if Google changes its strategy, by making it more proprietary and centralized? What if news sites had just done the right thing in the first place? Or, since they didn’t, what if they just resolved to build faster pages — using standard HTML markup and loading components in a non-annoying way — now? Wouldn’t that have gone a long way toward solving the problem? Do they, and we, really need all this? … For now, at any rate, the answer seems to be yes. Read More

How Instant Articles helps the open web

This is a remarkable post. RSS dad Dave Winer says that Instant Articles is built on RSS, that he has been in the loop for two years, and can now vouch that it works. This is a very welcome development.

Facebook is using open web technology to power Instant Articles. I’m not sharing anything that isn’t already publicly documented on the Facebook developer site. People have trouble understanding this, I assume, because it seems so out of character for a big web destination like Facebook to care about the open web. It’s kind of a miracle. But there it is. The open web is about to get a real shot in the arm from a most unexpected place. Read More

Aligning Business Goals with User Goals in Content

Is content marketing ‘heading toward a “trough of disillusionment” following a period of “inflated expectations.”’? It already has for some. This thoughtful post by Michael Andrews digs into how unrealistic expectations happen and how to avoid them.

… One erroneous assumption is to believe that  a group who shares a common personal goal are equally likely to buy something.  Conversely, just because a group of people all want to buy a certain type of product or service, that doesn’t mean they share the same purchase motivations or care about the exact same features or benefits. Read More

Branding in the Age of Social Media

Douglas Holt argues for an alternative to branded content.

It turns out that consumers have little interest in the content that brands churn out. … Most view it as clutter—as brand spam. When Facebook realized this, it began charging companies to get “sponsored” content into the feeds of people who were supposed to be their fans. …celebrities are all garnering the superengaged community that pundits have long promised social media would deliver. … That shouldn’t be surprising… What works for Shakira backfires for Crest and Clorox. The idea that consumers could possibly want to talk about Corona or Coors in the same way that they debate the talents of Ronaldo and Messi is silly. Read More

What’s Next in Computing?

Chris Dixon does a really nice job with this. Accessible, to the point, and I agree the next era will be multimodal. A good historical perspective post to share with c-suite colleagues.

I tend to think we are on the cusp of not one but multiple new eras. The “peace dividend of the smartphone war” created a Cambrian explosion of new devices, and developments in software, especially AI, will make those devices smart and useful. Many of the futuristic technologies discussed above exist today, and will be broadly accessible in the near future. Read More

A good companion piece…

On Bots, Conversational Apps and Fin

Sam Lessin with a developer and investor perspective on what’s next…

2016 is being declared the year of bots. And it feels like there is a broad shift in the developer ecosystem away from traditional point-and-click apps, towards chat-based user interfaces. … It’s happening because there is broad consumer and developer fatigue with apps. Consumers don’t want to install or use new traditional apps. … The bet I am making, both as an investor and operator, is that the 2016 bot paradigm shift is going to be far more disruptive and interesting than the last decade’s move from Web to mobile apps… If the app shift moved developers away from server side development and towards clients, the most important part of the current shift is a move back towards the server and away from client software in the form of bots. Read More

The End of Streams

Jessica Lessin has some interesting thoughts on what I think is more like the comeback of channels.

There has been a quiet shift in product design away from streams and towards channels, and the shift is likely to accelerate with messaging platforms. Read More

Is Holistic Customer Experience Management even Possible?

Scott Liewehr is talking about SAP in this post, but raises the general question, and pointing out that products aren’t enough if your partners are not in sync – and why should they be?

I’ve thought for years that when SAP decided to jump into the Customer Experience race, it would be game-over for many other vendors. Now that they have, I’m not so sure. I see that their customer experience strategy has a greater dependence on service provider partners than they’ve ever had, and it’s not obvious to me as to which partners are going to be interested in helping them succeed in this realm. Read More

Mark your Calendar!

Gilbane Digital Content Conference 2016
Content Management, Marketing, and the Digital Experience

Main conference: November 29 – 30 ● Workshops: December 1
Fairmont Copley Plaza, Boston, MA

Short takes

Too much “thought leadership” and personalization… Avoid These Common B2B Content Marketing Mistakes via hbr.org 

Is digital advertising is becoming a rather simple proposition: Facebook, Google, or don’t bother?… The Reality of Missing Out via stratechery

Bill Thompson channels Karl Popper, but don’t be scared… The Open Web and Its Enemies via Medium

Internet of Things security is so bad, there’s a search engine for sleeping kids and it (Shodan) has been around for years. via ars technica

News Publishers Need To Jump Into Bots Will this provide the added value they need? via Monday Note

For some of you, but streaming is mainstreaming… Open Source Streaming Analytics at the Edge for Internet of Things Devices via prnewswire

CMS, etc., corner

DAM Market growth, Adam… Digital Asset Management Round-Up, February 2016 via Digital Clarity Group

More on DAM… Updated DAM research: ADAM, Nuxeo, Bynder, Canto, WebDAM, NetX, WAVE, and MerlinOne via Real Story Group

Amazon and Colis Privé, Gilt Group, Hudson’s Bay, Groupon… E-Commerce Round-Up: January 2016 via Digital Clarity Group

About

The Gilbane Advisor curates content for our conference community of content, computing, and digital experience professionals throughout the year. You can also subscribe via our feed.

The Gilbane Conference on Content, Technology, and Customer Experience helps marketers, IT, and business managers integrate content strategies and computing technologies to produce superior digital experiences for all stakeholders.