Category: Marketing technology (page 2 of 2)

Speaker Spotlight: Karl Wirth – Real time and relevant content

In another installment of Speaker Spotlight, we posed a couple of our frequently asked questions to speaker Karl Wirth, CEO and Co-Founder of Evergage. We’ve included his answers here. Be sure to see additional Speaker Spotlights from our upcoming conference.

Karl Wirth | Gilbane Conference
Speaker Spotlight: Karl Wirth

Co-Founder and CEO


What is the best overall strategy for delivering content to web, multiple mobile, and upcoming digital channels? What is the biggest challenge? Development and maintenance cost? Content control? Brand management? Technology expertise?

I believe the best overall strategy is delivering relevant content to audiences. Thanks to Big Data and technology, organizations now have the ability to serve their users and visitors dynamic, personalized content, based off of their behaviors and actions. Increasing relevancy and interacting with people in real time will capture attention, drive engagement, and ultimately increase conversions.

Real-time behavior-based personalization:

  • Is always relevant
  • Drives customer engagement
  • Compels action
  • Increases conversion rates

The biggest challenges that we have observed are:

  • Lack of resources – a customer success manager or marketer may not have the time to utilize a new technology
  • Budget constraints – organizations may not have budgeted for a new marketing tool
  • Content control – content may be managed by different departments creating inconsistencies and ownership confusion

The truth is that the days of static and irrelevant content are over. In our customer-driven world, organizations should invest to get to know their customers and tailor content to their actions.

Catch Up with Karl at Gilbane

Product Labs

Wednesday, December 4:  3:30 p.m. – 4:15 p.m.

Find out more about this session and our other conference sessions here.

Be sure to follow Karl @Evergage

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Speaker Spotlight: Scott Brinker – Technology is marketing’s interface to the world

In another installment of Speaker Spotlight, we posed a couple of our frequently asked questions to speaker Scott Brinker, Founder & CTO, ion interactive, inc., and author of the Chief Marketing Technologist Blog. We’ve included his answers here. Be sure to see additional Speaker Spotlights from our upcoming conference.

Technology is marketing's interface - Scott Brinker | Gilbane Conference 2013

Speaker Spotlight: Scott Brinker

Founder & CTO

ion interactive, inc.

Is there a “Marketing Technologist” role in your organization or in organizations you know of? Should there be? What should their responsibilities be?

Marketing has been sucked into a digital world.

In this world, the majority of interactions that marketing has with its audience happen through channels that are mediated by software. Software has become the eyes and ears by which marketers observe people in their market — through tools for analytics, attribution, and social media listening. Software has become the hands and mouth by which marketers touch and talk with their prospects and customers — through web content and experiences, mobile apps, and social media outposts.

Let’s face it: technology is now marketing’s interface to the world.

Marketing technology is no longer an option but a necessity for brands that want to market in a digital world and engage with a digital consumer anytime anywhere & every time everywhere.

To thrive in this environment, organizations absolutely need “marketing technologists” who understand how to select, configure, operate, and extend these marketing technologies that provide that interface. They need people who blend technical talents with marketing insights and ideas to produce compelling experiences throughout the buyer’s journey.

The titles don’t matter. Some call these folks creative technologists, or marketing IT, or growth hackers. What matters is that the organization is finding and nurturing this next generation of marketing talent. They’re integrating them with the broader marketing organizations. They’re giving them a seat at the table in defining marketing strategy and the operational roadmap to execute it.

Catch Up with Scott at Gilbane

Opening Keynotes
Tuesday, December, 3: 8:30 a.m. – 10:00 a.m.

Track C: Content, Marketing, and the Customer Experience

C1. Q&A with Real Live Marketing Technologists
Tuesday, December, 3: 1:30 p.m. – 3:30 p.m.

Follow Scott on Twitter – @chiefmartec.

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Speaker Spotlight: Jake DiMare – Web Content Management Hub, Multiple Channels, and Marketing Technologists

In another installment of Speaker Spotlight, we posed three of our frequently asked questions to speaker Jake DiMare, Senior Project Manager at ISITE Design. We’ve included his answers to those questions here. Be sure to see additional Speaker Spotlights from our upcoming conference.

Jake DiMare - Gilbane Conference


Speaker Spotlight: Jake DiMare

Senior Project Manager

ISITE Design

Do you think “web content management” should be the hub of digital experience management implementations?

My personal perspective is the customer is at the center and everything else orbits around them. Thus, if I must use a label, customer experience management makes the most sense to me. That said, and to extend the metaphor, I do think content management is the hub of technology in the ‘low customer orbit’. I believe customers make decisions about where to focus their attention in the digital world based on the content available and so it stands to reason the technology that delivers your content must be rock solid.

What is the best overall strategy for delivering content to web, multiple mobile, and upcoming digital channels?

To borrow an acronym from NPR (National Public Radio), in my humble opinion, the best strategy is COPE or “Create Once Publish Everywhere”.

Is there a “Marketing Technologist” role in your organization or in organizations you know of? Should there be? What should their responsibilities be?

Frankly, ‘Marketing Technologist’ has been an imperative, existing role within digital agencies and on the client side for over a decade. Whether the need is recognized and respected is the real question… And so the title and associated job description are laggards. Predictably, the result is many people within an organization will wear the marketing technologist hat.

In the most practical sense, if your organization engages with customers through any digital channels, whether you want it or not, somebody at some point will play the role of marketing technologist. The size of your organization will certainly dictate when this becomes a full time job or jobs, but the following responsibilities will always need attention:

  1. Coordinating internal and external digital strategists, designers and engineers for the purpose of designing, building and maintaining digital properties.
  2. Working with content strategists to ensure a seamless transition of content across channels.
  3. Coordinating with traditional marketing to ensure digital channels are aligned with overall initiatives.
  4. Measurement and optimization of customer engagement through existing digital channels using analytics and reporting.
  5. Looking forward to determine how to engage audiences with emerging technology.
  6. Understand and grow customer engagement management.
  7. Work with brand strategists to ensure the overall digital customer experience is aligned with brand values.
  8. Accountable for digital projects.


Catch Up With Jake at Gilbane

Track E- E5. Incorporating Content Strategy into Your Project: Why and How?
Wednesday, December, 4: 9:40 a.m. – 10:40 a.m.

Hear more from Jake when you subscribe to his blog, The CMS Myth.

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Smart Content and the Pull of Search Engine Optimization

One of the conclusions of our report Smart Content in the Enterprise (forthcoming next week) is how a little bit of enrichment goes a long way. It’s important to build on your XML infrastructure, enrich your content a little bit (to the extent that your business environment is able to support), and expect to iterate over time.

Consider what happened at Citrix, reported in our case study Optimizing the Customer Experience at Citrix: Restructuring Documentation and Training for Web Delivery. The company had adopted DITA for structured publishing several years ago. Yet just repurposing the content in product manuals for print and electronic distribution, and publishing the same information as HTML and PDF documents, did not change the customer experience.

A few years ago, Citrix information specialists had a key insight: customers expected to find support information by googling the web. To be sure, there was a lot of content about various Citrix products out in cyberspace, but very little of it came directly from Citrix. Consequently the most popular solutions available via web-wide searching were not always reliable, and the detailed information from Citrix (buried in their own manuals) was rarely found.

What did Citrix do? Despite limited resources, the documentation group began to add search metadata to the product manuals. With DITA, there was already a predefined structure for topics, used to define sections, chapters, and manuals. Authors and editors could simply include additional tagged metadata that identified and classified the contents – and thus expose the information to Google and other web-wide search engines.

Nor was there a lot of time or many resources for up-front design and detailed analysis. To paraphrase a perceptive information architect we interviewed, “Getting started was a lot like throwing the stuff against a wall to see what sticks.” At first tags simply summarized existing chapter and section headings. Significantly, this was a good enough place to start.

Specifically, once Citrix was able to join the online conversation with its customers, it was also able to begin tracking popular search terms. Then over time and with successive product releases, the documentation group was able to add additional tagged metadata and provide ever more focused (and granular) content components.

What does this mean for developing smart content and leveraging the benefits of XML tagging? Certainly the more precise your content enrichment, the more findable your information is going to be. When considering the business benefits of search engine optimization, the quality of your tagging can always improve over time. But as a simple value proposition, getting started is the critical first step.

Ecordia Releases Content Analysis Tool for Search Engine Optimization

Ecordia has announced the availability of its new predictive content analysis application, the Ecordia Content Optimizer. Designed for copywriters, journalists, and SEO practitioners, this content analysis application provides automated intelligence and recommendations for improving the structure of content prior to publishing. Available for free, this turn-key web application provides a number of features to aid writers in the creation and validation of content including: advanced keyword research during authoring; detailed scoring of your content based on 15 proven SEO techniques; automated recommendations on how you can improve your content for search engines; intelligent keyword extraction that compares your content to popular search terms; sophisticated Keyword Analysis that scores your keyword usage based on 5 statistical formulas. The Ecordia Content Optimizer has been in beta development for over a year and is currently in use by a number of SEO practitioners. The Ecordia Content Optimizer provides content analysis capabilities ideally suited for web publishers who wish to: improve their quality score for landing pages used in PPC campaigns; SEO professionals that want to validate and review content prior to publishing; blog sites that wish to improve the quality of their ads from contextual ad networks; and PR Practitioners that want to optimize their press release prior to publishing. The Ecordia Content Optimizer is licensed on a per user monthly subscription.

Sitecore Announces Online Marketing Suite

Sitecore announced the Sitecore Online Marketing Suite for organizations to unify Web content management capabilities, Web analytics and marketing automation for greater customer engagement and personalization. Sitecore’s Online Marketing Suite (OMS) helps marketers track and better understand their online visitors and initiatives. Sitecore’s new marketing suite provides Web analytics out-of-the-box, without coding. Content editors can profile their content upon creation, establishing the relevancy for segmentation analysis and the delivery of targeted content. The software then automatically develops profiles on site visitors based on browsing behavior, geographical IP identification, and data collected through forms and survey submissions. Using content delivery rules and filters, Sitecore delivers targeted, action-orientated content and offers. The Online Marketing Suite’s A/B and multivariate testing lets marketers define and execute tests. With Sitecore’s CMS delivering the website user interaction and experience, the OMS analytics data now tells the story of a site visitor’s experience. The software measures online advertising campaign effectiveness and increases the agility of the campaign with immediate correlation between campaign initiatives and specific website goals. The campaign tracking is integrated with the site visitor session detail, recording further interests and actions automatically and providing full insight into the actual ROI of campaigns. Sitecore’s Online Marketing Suite will be generally available on June 30, 2009.

“It’s Not Not About the Technology”

Thank you Andrew.

Andrew McAfee has a thoughtful post (“It’s Not Not About the Technology”) on a topic I’ve often bitten my tongue about, i.e., the (often smugly delivered) phrase “It’s not about the technology”. And of course the context is a discussion about applying technology to a business application, which should by definition, imply that both technology capabilities and business requirements need to be part of the “about”.

It is common for one or the other to be overly emphasized to ill effect. Perhaps because of my technical background, I am more sensitive to the use of this phrase in situations where the utterer is covering up for a lack of knowledge or fear of technology or change.

You simply can’t make good business decisions that involve technology without understanding what the technology can and can’t effectively do – business requirements need to be expanded or contracted based on what is possible and feasible if you want your IT investments to be successful and competitive.

Often the largest benefit of a piece of software is a little known (even to the vendor) feature that happens to allow for, e.g., a process improvement that would be a requirement if you knew it was possible. See what Andrew has to say.

Gilbane Content Management Conference to Present Insights on Blogs and Wikis as Enterprise Applications


New Free Gilbane Report “Blogs and Wikis: Technologies for Enterprise Applications?” Now Available 

Evan Weisel
Welz & Weisel Communications
Jeffrey Arcuri
Lighthouse Seminars

Cambridge, MA, March 2, 2005. The Gilbane Report and Lighthouse Seminars today announced that the Gilbane Conference on Content Management, taking place April 11-13 at the Palace Hotel in San Francisco, California, will offer attendees an early look at how today’s growing trends of blogging and wikis should be considered for use in enterprise applications. Also announced today is the immediate availability of a new Gilbane Report titled, “Blogs & Wikis: Technologies for Enterprise Applications?

Taking place at 8:30 a.m. PST on Wednesday, April 13, the conference is hosting a session titled “Blogs, Wikis, and RSS as Enterprise Content Applications.” The session will offer attendees an opportunity to understand and consider how to use these technologies as enterprise applications or as components in these applications. Today, companies are using these technologies for collaboration, knowledge management, and publishing applications in corporate environments. Do these companies only represent the experimental fringe, or are they early adopters of technologies that will soon be part of every IT department’s bag of tricks? This session will look at the suitability of these for corporate use and hear from both skeptics and proponents.

The conference session will be moderated by Lauren Wood, Consultant, Textuality Services and views will be presented by Ross Mayfield, CEO, Socialtext, Inc. and Peter Quintas, Senior Vice President, General Manager, SilkRoad Technology.

Blogs and wikis are flexible practices and technologies that are increasingly being used within companies and organizations to ease the creation and dissemination of information, as well as making it easier for companies to communicate effectively with customers, partners, and the public. “Blogs & Wikis: Technologies for Enterprise Applications?” discusses some of the salient features of blogs and wikis and provides examples of companies who already have implemented one or more of these systems. The report, written by Lauren Wood, is available at and is available at no charge.

“IT and business managers need to take a closer look at how blog, wiki, and RSS technologies can contribute to their content and knowledge management and collaboration needs,” said Frank Gilbane, Conference Chair and Editor of the Gilbane Report. “They are bound to be surprised how these technologies are already being used by companies with great success either on their own, or in conjunction with other content technologies. In fact, they might find they are already being used in their own organizations ‘under the radar’, as many early web applications were.”

The Gilbane Conference on Content Management is unique in that the majority of its conference sessions are delivered by industry analysts and researchers to offer attendees a neutral and balanced market perspective related to content technologies and trends. The program is organized into five technology-specific areas: Content Management, Enterprise Search & Knowledge Management, Content Technology Works (case studies), Document & Records Management & Compliance, and Enterprise Information Integration.

Full event details can be found at:

About Bluebill Advisors, The Gilbane Report 
Bluebill Advisors, Inc. serves the content management community with publications, conferences and consulting services. The Gilbane Report administers the Content Technology Works(TM) program disseminating best practices with partners Software AG (TECdax:SOW), Sun Microsystems (NASDAQ:SUNW), Artesia Technologies, Atomz, Astoria Software, ClearStory Systems (OTCBB:INCC), Context Media, Convera (NASDAQ:CNVR), IBM (NYSE:IBM), Open Text (NASDAQ:OTEX), Trados, Vasont, and Vignette (NASDAQ:VIGN).

About Lighthouse Seminars 
Lighthouse Seminars’ events cover information technologies and “content technologies” in particular. These include content management of all types, digital asset management, document management, web content management, enterprise portals, enterprise search, web and multi-channel publishing, electronic forms, authoring, content and information integration, information architecture, and e-catalogs.

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