Category: Collaboration & Social Media (page 1 of 56)

Intranets that succeed

Employees are customers too. You want to reach them, you want them responsive and engaged with your organization and your joint customers, and you want to keep them. Today’s employees have little patience  with poor workplace digital experiences. In addition, organizations need to consider the connection between engaged employees and the ultimate customer experience.

Below are a selection of four conference sessions with multiple intranet case studies at the upcoming Gilbane Conference that will be especially relevant to anyone planning for a new or more successful intranet.

E1. Strategies and Lessons from Successful Intranets

Intranets that work provide an invaluable resource. But too often intranet projects either never get off the ground, or struggle for months or even years before being put out of their misery. How do you know when intranets are working? There is only one metric that matters – adoption, at least voluntary, and ideally enthusiastic. Attend this session get inspired by the managers at two organizations responsible for building successful intranets tell you what they did and how.

Wednesday, December, 2: 1:30 p.m. – 2:30 p.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Rachelle Byars-Sargent, Director, Collaborative Technologies, Public Broadcasting Service (PBS)
Productizing Intranets: Breaking away from the Service Catalog
Krista MacDonald, Manager, Business Services Portfolio, Employee Services, Business Systems Integration & Development, Jazz Aviation LP
Engaging Support at Every Level of the Organization – The JazzNet Story

E2. Critical Considerations for Building a Modern Intranet

In this session our speakers take a look at some specific areas to pay careful attention to when getting ready for a new intranet project, or for updating and modernizing an existing intranet.

Wednesday, December, 2: 2:40 p.m. – 3:50 p.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Deb Lavoy, Founder and CEO, Narrative Builders
Employee engagement is the opposite of being patronizing
Shannon Ryan, President & CEO, non-linear creations
Imagining and designing your next intranet

E4. Growth Without Compromise: Using Intranets to Scale What Makes You Great

Growth organizations – those who are growing fast, from a few dozen to a few hundred or thousands, have a unique challenge. You’re doing things right. But how can you maintain quality and momentum as you grow? How will you stay great when there are more and more newcomers?

Scaling organizational greatness means scaling a strong community, a strong culture, and a strong sense of belonging. How can culture, leadership and community expand to embrace people who don’t work in the same place or have pre-existing relationships? With intranets or digital workplaces. This panel of HR and Communications leaders will talk about the challenges of scaling culture, and how a great intranet enables extended teams to remain powerful. No compromise.

Thursday, December, 3: 8:30 a.m. – 9:30 a.m.
Moderator: Deb Lavoy, Founder and CEO, Narrative Builders
Panelists:
J Ackley, Senior Director of Technology, Ivie & Associates
Amanda Connolly, Communications Manager, Plexxus
Eric Scholz, Sr. Director & Editor-in-Chief on Marriott Global Source, Marriott International, Inc

E5. Connecting Customer and Employee Experiences

Building a holistic and seamless customer experience is not just a job for marketing. It is not even a job limited to customer-facing employees because they are dependent on other internal employees and systems for their effectiveness. The two case studies in this session are excellent examples of the kind of efforts needed to achieve organizational level customer experience.

Thursday, December, 3: 9:40 a.m. – 10:40 a.m.
Moderator: Sara Redin, Senior Consultant, Think! Digital
Speakers:
Laurel Nicholes, Director, Information Experience, Emerging Technologies & Jill Orofino, Director, Information Experience, Core Technology, EMC
Build a Community not a Crowd: How employees and customers can build content communities to achieve shared goals
Gretchen Nadasky, Manager, Information Management, Optimality Advisors & Matt McClelland, Manager, Information Governance Office, Blue Cross and Blue Shield of North Carolina
The E3 of Enlisting Employees to Support Customer Experience: engagement, expectation, enthusiasm

Subscribers save $200 on conference registration – use priority code 200BB

 

Box Achieves Mobile Ubiquity with New Offerings for Enterprise Platforms

Box has launched three new mobile solutions, with Box for Android Tablet, Box for PlayBook, and an HTML5 compatible mobile browser. These new mobile offerings join Box’s apps for iPad and TouchPad, rounding out the company’s tablet app lineup. Additionally Box launched a rebuilt version of m.box.net, its mobile web offering. The new m.box.net site leverages HTML5 features to enable users to easily view files and folders as well as directly add comments, share new content and search throughout their entire account quickly on any device. www.box.net

Ixxus launches Social Content Platform for Alfresco

Ixxus announced the launch of its Social Content Platform for users of the Alfresco Enterprise Content Management (ECM) system. The Ixxus Social Content Platform features out-of-the-box integration with existing social media services such as Facebook, Twitter, YouTube and LinkedIn, meaning that users can create a central repository based on Alfresco for managing both their traditional and now social content. Through being able to disseminate and access information quickly and in a consistent manner via a single platform, organisations can improve both brand awareness and customer loyalty, as well as create revenue opportunities. The Ixxus Social Content Platform offers users a number of features including‚Äî Integrated social content publishing; Central management of feedback; Review and publish workflow; Integrated Reporting; as well as a full history of published content across networks. http://www.ixxus.com/

Enterprise Hive Releases HiveSocial Version 3.0 and HiveSocial Now for Education

Enterprise Hive’s software-as-a-service (SaaS) collaboration platform HiveSocial has been upgraded to Microsoft’s .NET 4.0 Framework. This upgrade provides a technology infrastructure that allows customers more flexibility to connect to existing applications with their online communities. In addition, enhancements were developed to optimize user engagement. These enhancements include simplified content creation, ameliorated content search and navigation. Enterprise Hive also announced HiveSocial Now for Education. HiveSocial Now for Education has no software license fees, yet provides a social collaboration solution that can be fully implemented for customers within days. Running on the same platform as edu1world.org, HiveSocial and HiveSocial Now for Education are SaaS offerings that allow organizations to provide cross campus groups, multiple department teams and education user groups with branded public and private communities. These communities can be integrated with existing websites or internal applications. http://www.enterprisehive.com/

Box Announces Google Docs Integration

Box.net announced new integration with Google Docs. Box users can now create, edit and concurrently edit with Google Docs. In the announcing blog post, doubt was expressed by Box.net over Microsoft opening Office 365 to 3rd party developers like themselves, and thus implies that this integration with Google will be the focus of the Box.net platform for the foreseeable future. http://www.box.net/

OpenText Announces New Release of Social Workplace

OpenText announced the availability of the next major release of OpenText Social Workplace, an integrated social collaboration environment. OpenText Social Workplace is available through either SaaS or on-premise deployment. It designed to help teams form quickly and collaborate effectively with minimal training or technical support. The latest release has a number of new features including optional integration with OpenText ECM Suite 2010 for comprehensive records management and governance, chat, and important additions to the wiki editor, among others. http://www.opentext.com

SpringCM Launches New Version with Eye on Mobility, Collaboration

SpringCM announced the latest release of its cloud enterprise content management platform. This latest release features new case management capabilities, helps SpringCM customers deliver more consistent execution, enhance team productivity and increase management visibility of key business processes. In addition, mobile support for iPad uses intuitive-gesture interface, but also gives access to cloud capabilities such as full-text search of corporate-content repositories. Other highlights include: Enhances quality-of-service and compliance with defined rules; Provides a status view to all case participants to improve team and customer communication; Faster responsiveness to objectives and process changes; Enables more effective internal collaboration on cases; Improves communication with customers and other service requesters; and it requires minimal IT resources. http://www.springcm.com/

e-Spirit Integrates FirstSpirit CMS Into Liferay Portal

e-Spirit AG has added the open source Liferay Portal to their range of possibilities for integration of the FirstSpirit content management system into enterprise portals. The module was developed in cooperation with e-Spirit’s technology partner USU. Integrating FirstSpirit in Liferay will allow organizations to create employee portals that combine Enterprise 2.0 functionality, IT applications, content and collaboration. Organizations will also be able to provide their employees with access to Web 2.0 functions such as forums, blogs and wikis and offering them a platform to efficiently organize collaboration and share information beyond individual departments. The new module will be available in May. http://www.e-spirit.com http://www.liferay.com/

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