Recently in Enterprise Search Category

Over the past few weeks, since publishing Smart Content in the Enterprise, I’ve had several fascinating lunchtime conversations with colleagues concerned about content technologies. Our exchanges wind up with a familiar refrain that goes something like this. “Geoffrey, you have great insights about smart content but what am I supposed to do with all this information?” Ah, it’s the damning with faint praise gambit that often signals an analysis paralysis conundrum for decision-making.

Let me make one thing perfectly clear -- I do not have an out-of-the-box prescription for a solution. It’s not simply a matter of focusing on your customer experience, optimizing your content for search, investing in a component content management platform, or adopting DITA – although, depending on the situation, I may recommend some combination of these items as part of a smart content strategy.

For me, smart content remains a work in progress. I expect to develop the prescriptive road map in the months ahead. Here’s a quick take on where I am right now.

• For publishers, it’s all about transforming the publishing paradigm through content enrichment – defining the appropriate level of granularity and then adding the semantic metadata for automated processing.
• For application developers, it’s all about getting the information architecture right and ensuring that it’s extensible. There needs to be sensible storage, the right editing and management tools, multiple methods for organizing content, as well as a flexible rendering and production environment.
• For business leaders and decision makers, there needs to be an upfront investment in the right set of content technologies that will increase profits, reduce operating costs, and mitigate risks. No, I am not talking about rocket science. But you do need a technology strategy and a business plan.

As highlighted by the case studies included in the report, I can point to multiple examples where organizations have done the right things to produce notable results. Dale and I will continue the smart content discussions at the Gilbane Boston conference right after Thanksgiving, both through our preconference workshop, and at a conference session “Smart Content in the Real World: Case Studies and Real Results.”

We are also launching a Smart Content Readiness Service, where we will engage with organizations on a consulting basis to identify:

• The business drivers where smart content will ensure competitive advantage when distributing business information to customers and stakeholders
• The technologies, tools, and skills required to componentized content, and target distribution to various audiences using multiple devices
• The operational roles and governance needed to support smart content development and deployment across an organization
• The implementation planning strategies and challenges to upgrade content and creation and delivery environments

Please contact me if you are interested in learning more.

In short, to answer my lunchtime colleagues, I cannot (yet) prescribe a fully baked solution. It’s too early for the recipes and the cookbook. But I do believe that the business opportunities and benefits are readily at hand. At this point, I would invite you to join the discussion by letting me know what you expect, what approaches you’ve tried, where you’ve wound up, what you think needs to come next – and how we might help you.

As the world of search becomes more and more sophisticated (and that process has been underway for decades,) we may be approaching the limits of software's ability to improve its ability to find what a searcher wants. If that is true, and I suspect that it is, we will finally be forced to follow the trail of crumbs up the content life cycle... to its source. Indeed, most of the challenges inherent in today's search strategy and products appears to grow from the fact that while we continually increase our demands for intelligence on the back end, we have done little if anything to address the chaos that exists on the front end. You name it, different word processing formats, spreadsheets, HTML tagged text, database delimited files, and so on are all dumped into what we think of as a coherent, easily searchable body of intellectual property. It isn't and isn't likely to become so any time soon unless we address the source. Having spent some time in the library automation world, I can remember the sometimes bitter controversies over having just two major foundations for cataloging source material (Dewey and LC; add a third if you include the NICEM A/V scheme.) Had we known back then that the process of finding intellectual property would devolve into the chaos we now confront, with every search engine and database product essentialy rolling its own approach to rational search, we would have considered ourselves blessed. In the end, it seems, we must begin to see the source material, its physcial formats, its logical organization and its inclusion of rational cataloging and taxonomy elements as the conceptual raw material for its own location. As long as the word processing world teaches that anyone creating anything can make it look like it should in a dozen different ways, ignoring any semblance of finding-aid inclusion, we probably won't have a truly workable ability to find what we want without reworking the content or wading through a haystack of misses to find our desired hits. Unfortunately, the solutions of yesteryear, including after-creation cataloging by a professional cataloger, probably won't work now either, for cost if no other reason. We will be forced to approach the creators of valuable content, asking them for a minimum of preparation for searching their product, and providing the necessary software tools to make that possible. We can't act too soon because, despite the growth of software elegance and raw computer power, this situation will likely get worse as the sheer volume of valuable content grows. Regards, Barry Read more: Enterprise Search Practice Blog:  http://gilbane.com/search_blog/

Have you tried it yet? News here. My first search here. I guess there were technical difficulties yesterday.

Oh, it's pronounced "cool," but, old geezer that I am, I would have never guessed that on my own.