Recently in Knowledge Management Category

An appliance built to eliminate five common knowledge-sharing obstacles was announced this week by Yakabod, Inc. Version 3.0 of the Yakabox Knowledge Network, a workgroup collaboration system, has an interface so "intuitive that users are productive the first time they log on". The Yakabox Knowledge Network meets National Security Agency Protection Level (PL) 3 security requirements. The Yakabox3.0 interface makes navigation straightforward. The system "learns" which topics, events and categories each team member deems relevant, then delivers that information directly to the desktop Activity Viewer. Unlike data-centric architectures, the Yakabox captures "soft" knowledge: the invaluable experiences and insights teams generate every day, then lose in shared drives and in-boxes. http://www.yakabod.com

Access Innovations, Inc. and Dow Jones Enterprise Media Group, a provider of Semantic Technology Solutions, have announced a joint marketing agreement. Together, the two companies bring together machine automated indexing and a thesaurus tool for an indexing solution to meet increasing global demand across various industries. Today's announcement formalizes and launches joint efforts by Access Innovations and Dow Jones. Under the agreement, Access Innovations and Dow Jones will strengthen the quality of indexing and indexing productivity for a host of clientele, including database producers, online and web-based directory publishers, corporate libraries, web portals, and corporations and associations with large intranets. This strategic move creates value by improving time to revenue realization. Existing and new clients can experience clear and quantifiable increases in knowledge worker production output, as well as lowered staff and operating costs from those productivity gains. A collective MAI indexing and Synaptica thesaurus solution can also help organizations increase their Search engine capabilities and effectiveness. With tens of millions of business users involved worldwide in knowledge production, the market opportunity to help address business challenges, and enhance operational efficiency, profitability and competitiveness is considerable.
http://www.accessinn.com, http://www.dataharmony.com, http://www.newscorp.com

InQuira, a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management, announced that it is working with Oracle to integrate its knowledge management capabilities with Oracle's eSupport application. The combination brings to market an integrated solution to help drive a customer service experience across phone, web and community-based channels. Combining knowledge management and web self-service with Oracle's eSupport application. http://oraclepartnernetwork.oracle.com

Cerego announced the North American beta launch of iKnow! iKnow! helps people to "learn faster, remember longer, and manage their memory for a lifetime". iKnow!'s patented learning algorithms generate personalized learning schedules that improve the absorption and recall of chunks of learning content called "items." Combining cognitive science and neuroscience with the social nature of the web, iKnow! lets users remix the web for the purpose of learning. iKnow! measures memory strength and generates a personalized learning schedule optimized for each user. The iKnow! platform is a collaborative network that will allow learners all over the globe to leverage and remix content produced by the community. As a demonstration of its social learning platform, iKnow! currently offers a set of tools and content for English speakers to study Japanese, with support for other major language pairs to follow within the year. Users soon will be able to upload any kind of learning content into the system - language and otherwise - and Cerego will open its learning APIs to the developer community. This will let third-party developers take advantage of the system's memory management capabilities and build custom applications tailored to specific domains. http://www.iknow.co.jp/

NetSuite Inc. announced new capabilities for its CRM product, NetSuite CRM+, featuring AJAX-powered workflows that enhance ease-of-use of marketing automation and knowledge management functionality used in customer support and customer service. These new workflows center around step-wise, user interaction and are now also supported in the new Firefox 3 web browser, along with other capabilities of NetSuite such as eXtreme list editing, rich-text editing, drag-and- drop and quick-add portlets. New features include: Step-wise Assistants for Marketing Automation - a new two-step assisted workflow for group creation allows marketers to segment and slice their target audience for focused campaign execution; Streamlined Knowledge Management for Customer Service - a new keyword search workflow is built directly into the user interface for case management to increase the speed with which customer service and customer support reps can search for and find relevant content from the knowledge store to respond to a customer service inquiry. In addition, customer service reps can now add content for inclusion in the central knowledge store with one click from information already entered on the case for the response to the customer. In addition to the workflow capabilities for NetSuite CRM+, NetSuite also announced support for Firefox 3, the latest web browser version from the Mozilla Foundation. NetSuite supports all three web browsers- Internet Explorer, Firefox and Safari - allowing customers choice when it comes to access to key business data. Support for Firefox 3 also enables more users to run their business on NetSuite since Firefox supports multiple operating systems, including Windows, Apple's OS-X and Linux. http://www.netsuite.com/

Cynapse announed the release of Cyn.in v2, open source collaborative knowledge management software. cyn.in manages, secures, tracks and organically structures a content base of files, documents, digital media and any free form content. Cyn.in's content workflows, rules and role based granular security works in compliance with existing business processes and collaboration methodologies. cyn.in enables enterprises to setup collaboration work spaces for employees, business partners, and customers. These workspaces encompass various collaborative applications like wikis, blogs, file sharing repositories, shared event calendars, image galleries and more. cyn.in allows users to create digital content and share it with peers. cyn.in's live search, categorization and interlinking features help users to find relevant content quickly. Key Features of cyn.in include: Collaborative applications like Wikis, Blogs, File Repositories, Galleries, Event Calendars, Link Directories & Discussions; Enterprise class Content Management capabilities including customizable workflows, rules engine with definable actions on triggers, version control & bulk management; Live Search displays results as you type, filtering out results on-the-fly to display accurate knowledge results; Smart views allow users to create perspective oriented views of any content based on multiple filtering criteria; XML-based APIs allow extensibility and integration into existing systems. http://cyn.in

Infotrieve, Inc. announced new products for compliant, efficient, and cost- effective document delivery and reprints procurement along with information center management. Infotrieve offers solutions for librarians and information center professionals, information center management, and marketing and product managers: Virtual Library 2.0 - is the second generation document sourcing and delivery platform which automates and manages the document delivery process and integrates with virtually all search and discovery platforms and allows for end-user self service; Content SCM - includes all the features of Virtual Library 2.0 plus a full array of rights management capabilities, copyright and compliance auditing, and provides a complete view of content usage throughout the organization; BRAVO - the technology solution for reprints aggregation allows companies to aggregate orders for reprints and ePrints of the same article across the enterprise in order to drive down acquisition costs; STM Librar - is a solution for complete print journal collection management. Infotrieve provides the real estate, technology, and personnel to manage the physical collection and provide document delivery. http://www.infotrieve.com/

Vetafab Software announces the U.S. release of lexiCan 2.0 a Wikipedia-like knowledge management system for organizing content including text, Outlook mails, images, tables, web links, PDFs, PowerPoint content and more. lexiCan organizes content in an A-Z index that doesn't nest and hide file names. Using a simple drag and drop, or copy and paste format, lexiCan users can outline and structure all kinds of information into Wiki-like articles. Hyper-linking is enabled between articles so information is never lost or difficult to find. Articles are saved in an intuitive A- Z index by title, with cross-referencing, or under multiple naming classifications for fast searching. All or part of lexiCan articles can be exported as HTML for the Web, or viewing in Microsoft Word. Features include: Convenient two-pane document window with file and directory; full-text search capability, including attachments; two-clicks to HTML for fast Web publishing, including embedded files; glossary and A-Z index, a Wiki-like encyclopedia on your desktop. http://www.lexican.net

Evernote, a Web service with desktop and mobile clients designed to allow users to easily capture and find information, memories and content in any environment, announced its public availability and a new subscription model. Access to Evernote is now available to everyone, without the need for a prior invitation, on the Web, Mac, Windows, iPhone, Windows Mobile and other mobile devices. Evernote allows users to capture information in any environment using virtually any device or platform, and makes this information accessible and searchable at any time, from anywhere. The product's recognition and synchronization technology allows users to capture their memories as text, snapshots, digital ink or audio and then easily find and share them. Printed and handwritten text within images is made fully searchable and all notes are automatically synchronized between the network and local devices. In addition to opening up the service, Evernote also announced details of its new subscription pricing. Premium users will benefit from an expanded 500MB monthly upload allowance, priority access to image recognition servers, stronger security options and premium support. Evernote will charge $5 per month, or $45 for a full year, for premium service. Free users will get a 40MB monthly upload allowance and have access to all clients and tools. These limits apply only to information added in a given month, not to the total amount of data that a user can store. http://www.evernote.com

AskMe Corporation announced it has been acquired by REALCOM Inc. The combination of REALCOM and AskMe creates a company to deliver enterprise knowledge management and enterprise web 2.0 technologies to the market. The acquisition brings together technologies for creating, managing and sharing human capital. Together, the two companies now offer a comprehensive suite of products for the enterprise that allows organizations to innovate in the areas of expertise location, communities of practice, content management and best practice replication. Both companies have begun executing integrating operations, technologies and development teams to ensure a smooth transition and immediate value for customers, partners and investors. http://www.askmecorp.com