Recently in Business Intelligence Category

Quaero announced it has partnered with Clarabridge to enhance its Customer Experience Management practice and provide clients with a solution for turning previously unusable customer feedback into actionable business intelligence. Quaero's Customer Experience Management (CEM) practice helps organizations manage and optimize customer interactions across channels. Through the use of Clarabridge's solution, Quaero CEM experts can collect and analyze intelligence from all of the varied sources of feedback available inside and beyond an organization's four walls and integrate it with quantitative information to make recommendations for enhancing the customer experience and increasing satisfaction and retention. Clarabridge helps enterprises better understand their customers by providing a software platform to listen, interpret, and respond to their customers' true emotions, desires and behavior. Customer feedback is captured and analyzed from a variety of feedback channels as well as the growing number of indirect sources that provide consumer opinions, such as call center notes, qualitative survey feedback, Web 2.0 content, online consumer forums, email, social networking sites and even customer warranty forms. Clarabridge's solution then categorizes all of this text-based customer feedback, determines associated sentiments tied to the categories and presents this information in various reporting formats used by company executives to identify areas of the business where improvements can be made. http://www.quaero.com http://www.clarabridge.com

Semantra announced general availability of Semantra 2.5 for Microsoft Dynamics CRM. The business intelligence and analytics tool allows users to enter simple commands in a familiar search box to quickly retrieve information from enterprise databases. Semantra 2.5 includes several enhancements: Ubiquitous Data Access: Seamlessly searches all CRM sales, services and marketing data in addition to customized tables and fields; Summary Analytics: Aggregates and summarizes data according to specific search parameters; Embedded in Microsoft Dynamics CRM: Launches Semantra within the CRM application via single sign on or launched separately from the desktop browser; Results Link Back to CRM: Gives users instant access to all CRM record detail directly from a result set; Linking to Public Data: Plug-ins facilitate easy linking from result sets to public data including maps, professional networking sites and business reports; Improved Comprehension: Enhanced "Did you mean" capability provides helpful suggestions when inquiry is mistyped or not understood; Customized Result Sets: "Hide/Show Data" function allows users to modify results for better decision making. Semantra 2.5 was specifically created to extend the value of Microsoft Dynamics CRM, enabling users to make ad hoc inquiries to retrieve precise results from any Microsoft Dynamics CRM database. http://www.semantra.com

Semantra announced the launch of the new Semantra Partner Program. With a focus on CRM, BI and analytics, Semantra is building a team of strategic business partners who will distribute Semantra for Microsoft Dynamics CRM. Semantra partners include Microsoft NSIs (National Systems Integrators) and regional VARs including Tectura, ePartners, Hitachi, Quest, First Tech Direct and I.B.I.S. Semantra's technology addresses a pain for CRM users: ad-hoc access to business data. Semantra for Microsoft Dynamics CRM empowers common business users to execute inquiries by entering familiar business terms into a Google-like search box. Semantra aims to help all types of knowledge workers become more productive: salespeople by improving pipeline visibility and sales close ratios; marketing personnel by actively managing campaigns and other marketing metrics; and service and support personnel by enabling quick and easy access to case information, service requests and overall customer satisfaction levels. Semantra has launched a new Partner Portal featuring a collection of resources developed to facilitate Semantra sales and installs. The portal arms partners with the tools needed to add Semantra's search and analytics capabilities to their clients' CRM functionality. http://www.semantra.com

Jaspersoft announced the open beta of its new JasperForge, a community platform that will support the open source BI community with tools for community stakeholders - from developers to business users. JasperForge uses EssentiaESP, a community engagement platform developed by Essentia. The new JasperForge uses a social networking approach to provide an intuitive experience that makes it easier for users to join or start a project, interact with the community around it, and move that project forward. By working with Essentia, Jaspersoft is able to take advantage of collaborative development, communications and social networking tools that enable discussions, tagging, surveys, wikis, news, blogs, mailing lists and more. Advanced banners, e- commerce and cataloging are also built into the new forge. New features include: Personalized experience with MyPages. Wikis, karma points, monitoring, and customizable home pages; Ecosystem Enablement. To enhance the network effect of the new Jaspersoft community, including customers and partners, members can use built-in tools and project space, or link projects, tools, or artifacts directly from the new JasperForge via a new Ecosystem Enablement feature. With Ecosystem Enablement, users can loosely couple internal projects with outside partners, the open source community of contributors and reviewers, business partners, and suppliers; Rich Content Management is now extended to every user, every tool and every page in the new JasperForge. http://www.jaspersoft.com/

Pentaho announced the availability of a new Pentaho iPhone application which provides native iPhone web navigation of Pentaho BI content. The iPhone provides a portable platform for personal and business use, and now, through Pentaho, provides a way for business users to access and navigate business intelligence information, using the new iPhone BI extension from Pentaho. iPhone 2.0 is also expected to build on active consumer adoption with additional features for corporate and enterprise users like support for Microsoft Exchange and Virtual Private Networks (VPNs). Pentaho first delivered an interactive, Web 2.0-based BI user interface in 2006. This new capability builds on Pentaho's web-enabled architecture and also uses Web 2.0 technologies to create a scalable, interactive experience for BI consumers on the iPhone. Pentaho's iPhone application allows iPhone users to navigate through interactive reports and dashboards, as well as to integrate BI functionality with other iPhone features like voice-calling, e-mail, and text messaging. The BI extension for iPhone is the newest addition to Pentaho Open BI Suite 1.7, delivered earlier this year. Pentaho has also delivered the new iPhone capabilities in an open source model.

TEMIS announced the worldwide availability of Luxid 5.0, its solution for intelligent information processing that allows each user to understand, analyze, enrich, and share information to turn it into actionable knowledge. Luxid 5.0 is a solution for strategic corporate applications, such as Competitive Intelligence, Research and Innovation, Voice of the Consumer and Reputation Analysis. Luxid 5.0 also helps governments powering state-critical applications such as Financial Fraud Detection, Surveillance and Homeland Security, as well as Risk Prevention. Luxid Dynamic Mapping lets corporate users enhance the solution and adapt it to their specific needs, but also to iteratively improve pertinence for all other users. In order to capitalize on these enhancements, Luxid Knowledge Manager allows the domain experts to consolidate the user-generated feedback through enriching and adapting the Skill Cartridges. For Marketing, Corporate Communications and Customer Relation Departments, TEMIS unveiled an annotator with Luxid for Sentiment Analysis that identifies tonality, satisfaction and expectations around products, services, or businesses. Finally, Luxid 5.0 introduces 4 languages, Chinese, Japanese, Korean, and Arabic, widening its coverage to 20 languages. Luxid 5.0 is available today through TEMIS and its network of partners and system integrators. http://www.temis.com

Rocket Software announced that it has purchased the AeroText suite of text-mining and content analysis applications from Lockheed Martin (NYSE:LMT). The acquisition was supported by Fluid Innovation an Austin-based company that focuses on bringing to market software technologies that were originally developed by large companies for their internal use. Under terms of the purchase, support and maintenance contracts will be automatically assigned to Rocket and will run to term. Subsequent renewals will be managed by Rocket, which will also provide all technical support, training, consulting and forward product development. The AeroText product suite provides an information extraction system for developing knowledge-based content analysis applications. The technology is aimed at developing a core understanding of content contained within unstructured text, such as emails and documents, as well as an ability to automatically reconcile information cited across multiple documents. AeroText was originally developed by Lockheed Martin and is often integrated into other solutions. AeroText solutions provide both information extraction and link analysis capabilities by converting unstructured information into structured information. http://www.rs.com, http://www.fluidinnovation.com

Semantra announced general availability of Semantra 2.0 for Microsoft Dynamics CRM. The application is a business intelligence tool that enables common language commands to retrieve specific information from back-end databases. Semantra 2.0 was specifically created to extend the value of Microsoft Dynamics CRM, enabling users to make ad hoc inquiries to retrieve precise results from any Microsoft Dynamics CRM database. Microsoft Dynamics CRM users can turn critical questions into precise and actionable information by entering familiar business terms into a search box. Semantra 2.0 will be distributed and supported by a national network of VARs and system integrators through the Semantra Reseller Program, which includes many of Microsoft's "Gold Certified" partners. Members of the program network are pre-qualified to install the product, conduct user training and provide a broad range of customization for users with specialized requirements. Semantra has initiated integration work with a variety of ERP and CRM applications, including Oracle Siebel and other Microsoft Dynamics solutions. http://www.semantra.com

Lawson Software (Nasdaq: LWSN) introduced Lawson Smart Office, a personalized user interface that allows users to directly access Lawson and Microsoft applications and update data pervasively and instantly across the applications. Lawson is bringing together Microsoft productivity, mobility and collaboration tools, such as Microsoft Excel, Outlook, Word, PowerPoint and Groove, with Lawson enterprise applications and business intelligence capabilities. Lawson Smart Office places the business software user at the center of the "information workplace" and the multiple processes they work with. Smart Office helps people access the information they need, when they want it, in the context required, combined with the analytic and Smart Notification capabilities of Lawson Business Intelligence. It also promotes greater collaboration and real-time information sharing across various business applications. Lawson developed Smart Office around the Microsoft Windows Presentation Foundation, to support any business processes using Microsoft applications. http://www.lawson.com

Researchers at IBM's (NYSE: IBM) India Research Laboratory have developed software technology that uses sophisticated math algorithms to extract and deliver business insights hidden within the information gathered by companies during customer service calls and other interactions. The new business intelligence technology, called ProAct, is a text analytics tool, which automates previously manual analysis and evaluation of customer service calls and provides insight to help companies assess and improve their performance. ProAct provides an integrated analysis of structured information such as agent and product databases and unstructured data such as email, call logs, call transcription to identify reason for dissatisfaction, agent performance issues and typical product problems. Based on the Unstructured Information Management Analysis (UIMA) framework that IBM contributed to the open source Apache Software Foundation in 2006, the ProAct technology was initially developed as a service engagement. Now the new algorithms are being packaged in software and deployed in many IBM call center customers around the world. UIMA is an open source software framework that helps organizations build new analysis technologies that help organizations gain more insight from their unstructured information by discovering relationships, identifying patterns, and predicting outcomes. IBM uses UIMA to enable text analysis, extraction and concept search capabilities in other parts of its portfolio of enterprise search software products, including OmniFind Enterprise Edition, OmniFind Analytics Edition, and OmniFind Yahoo! Edition. http://www.research.ibm.com/irl/