Clarabridge Announces Enterprise 4.1

Clarabridge, Inc. announced availability of Clarabridge Enterprise 4.1. This release provides an enhanced framework for understanding customer feedback through intensity-based sentiment analysis, rich data visualization with drill down capabilities, and new wizards and tutorials to enhance the end user experience. To provide a depiction of customer feedback, Clarabridge’s sentiment capabilities can be adjusted across a continuum. Likewise, words used in one industry can have very different positive or negative meanings in another. To address this, users can now weight these words based on their own individual preferences, utilizing the full range of words that express an emotion or feeling. Users can now access greatly enhanced data visualizations which include both unstructured and structured data. Utilizing pie graphs, bar graphs, trend line, and time-based motion graphs, users can analyze data directly within the Clarabridge Navigator interface. Step by step wizards guide users through the complete process of setting up a project.  From creating projects to loading data to running categorization, the need for administrative support is mitigated. In an effort to provide users with support, there are now 40 online tutorial videos on a variety of topics. Users get videos they can watch to address many of the commonly asked questions about Clarabridge Enterprise, available 24-7. Clarabridge 4.1 is available immediately. http://www.clarabridge.com